“took 9 months to ship a 9 dollar item. I emailed them several times that i didnt need the item any more and i just got a copy and paste email for a 10% discount”
“I am excited about my 1956 Schwinn build. Unfortunately, my kit showed up with many parts inside the box scratched and cosmetically damaged. This was from a lack of packaging care.
When I contacted Earl at BikeBerry, he initially only offered me a 10% credit, but that would mean that I would still have to pay more out of pocket to replace parts that arrived damaged, not to my fault.
After a I asked again, he was able to offer replacing one of the parts: the chrome sprocket that is all scratched. Fortunately I have the ability to repair the other parts, but it is still unfortunate.
If the replacement part arrives packed with care and without scratches I will happily jump back on here and add a better review or edit this one.
Regardless, thanks Earl.”
“Bought a Micargi 20 inch Hero bike from Bikeberry...prompt delivery but some product damage (bent forks) Earl took very good care of me and got me replacement forks in less than a week from my report of damage. Excellent customer service prompt, courteous and problem solved...going to buy from them if and when l need bikes or parts.”
“I had some questions about putting an 80cc two-stroke bicycle motor on a 2006 Giant iguana bicycle can you give me a lot of information of what I need to look at and how to figure everything out and some recommendations The person I spoke with is Earl we definitely knew what he was talking about and helped with every question and everything I needed at the moment for a customer care very pleased. Thank you.”
“BikeBerry has been good to me from the time I purchased my bike to all the times I’ve bothered them with questions just like Earl this morning quick on the spot ! I can’t forget Freddie. He’s been a big help too thank you to all the people that BikeBerry for all their help.!”
“Earl was very helpful, and he seems to be respectful to me. I am very big on respect. It's important to be aware that kids are watching how to do
a job professionally. I always have hand picked my employees from top to bottom. I think Earl deserves a raise, and a promotion for making your family look great.”
“Earl couldn't have been more courteous and helpful in a very timely manor. Thanks Earl
.I'll be getting the friction drive parts the first chance I get, I'm so excited I may have just felt a very small wet fart.”
“Your customer service rep Earl was ever so helpful. I would highly recommend Bikeberry to friends and relatives due to his expert assistance. Thanks Earl!”
“Freddie help me along with any questions about the bike build and was very prompt with a response when I reached out. The kit is a great way to get an introduction to small engines and how they operate.”
“Earl was helpful in guiding me on a difficult motor installation. I have yet to institute the fix, but he steered me in the right direction. A common problem given the tightness of the engine mount in a Switz Cruiser. This kit should come with some install hints in greater detail of the issues that will be encountered. Earl is terrific but can do only so much.”
“I was on live chat with Earl.Very nice guy.He is very knowledgeable and pointed me in the right directions.You guys are very lucky to have a guy like Earl on your team.Thank you Earl!”
“I've ordered several things from Bikeberry in the past and they have always been prompt and answered my questions. Part of my last order was missing a part and Freddy took care of me sending new assembly asap. It's nice to deal with such a friendly and caring company. Will always do business with them”
