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Blackwell Books Reviews

1.7 Rating 169 Reviews
17 %
of reviewers recommend Blackwell Books
1.7
Based on 169 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 23%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Blackwell Books Reviews
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Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

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Blackwell Books 1 star review on 4th June 2024
Sarah
Blackwell Books 3 star review on 10th August 2022
James Cortazar
Blackwell Books 3 star review on 10th August 2022
James Cortazar
Blackwell Books 3 star review on 10th August 2022
James Cortazar
Blackwell Books 3 star review on 10th August 2022
James Cortazar
Blackwell Books 3 star review on 10th August 2022
James Cortazar
Blackwell Books 3 star review on 10th August 2022
James Cortazar
12
Anonymous
Anonymous  // 01/01/2019
Blackwell's- avoid at all cost! They ignore emails. Do not have goods in stock. 10 days later - no goods. A complete lack of customer service and should be black listed. DO NOT order books for Christmas delivery unless you want to be disappointed. Incidentally, number to call is 01865333536 found through my Paypal transaction.
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Posted 2 years ago
Ordered two books 01/05/21 - they claimed a "slight delay" due to Covid. It is now 06/12/21, over half a year later, and still nothing but they still took my money. Website is opaque, and constantly tries to dissuade you from complaining or requesting a refund. Not the first time, as once they let me order something they didn't have, and didn't notify me until a full month after. Would rate 0 stars if I could.
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Posted 2 years ago
Unacceptable delay, left customer in the dark without any communication on status for online orders… if no stock, then pls mention on the website upfront, don’t give empty promises or hope. Disgusted with their practice. Avoid this company like a plague.
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Posted 3 years ago
Sounds like these guys need to sort out their customer service...but they have a ton of books, I think they order some from the US that you can't find anywhere else (besides Amazon, which is evil personified). I ordered from here a lot during the pandemic and still do when I can't find certain titles elsewhere. They do take forever and a day to ship and to reach you, but I think the selection makes up for that.
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Posted 3 years ago
When I received the unhygiene book, I found that there was food on the front book. I will refuse pay postage to return it to them because that is unacceptable. I’m not very happy with it. I’m so fed up to keep delaying to reply me without a real person and I also am very fed up that it keeps robot automatically to my email, I’m doing apply over again and again. That’s waste my time. I hate robot automatically, that’s not very fair to me. I’ve been contacted them for hours. I won’t buy any books this company again because the customer service is very terrible. I can’t contact them by phone. I’ve been very very very frustrated about this. That’s damaged to my health by my frustrations.
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Posted 3 years ago
Poor. Ignored at every turn. Item not even dispatched yet and already received my other two items from other sellers. Avoid like the plague.
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Posted 3 years ago
Ordered books in stock 3 weeks ago. Still have not received 2 of them although online account states dispatched. No email of dispatch from Blackwell's, no tracking. Dire lack of information. Have received one book today which was dispatched 3 days after the other 2 missing ones. Have received the order piecemeal, l will never use this company again and there is no way to resolve anything except by bots.
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Posted 3 years ago
Very slow delivery and no response to emails
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Posted 3 years ago
I was pleased with the service. I ordered a book and it took only 2 extra weeks to arrive from UK (I had been advised that would take longer)to Australia. Considering our international borders have been shut for nearly 18months and airline traffic is a trickle I thought that was pretty good! (It's taken just as long to receive something from Australia itself during this pandemic!!!) It was also packaged well. PS: Love the vintage edition bookmark, thank you!
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Posted 3 years ago
I'm very confused seing so many bad reviews here. I'm an international buyer and have purchased 4-5 separate times from this website and each order arrived in ±2 weeks. Reading these reviews makes me think I got lucky each time and now I'm hesitant to buy again. The only reason I gave 4 stars instead of 5 is because they dont really package books that well so they may come with a couple of scratches. I did email them yesterday regarding an order that came in a little damaged so I guess I'll see what their customer service is like, but like I said, there was no problem up untill now and I actually planned on buying more from them.
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Posted 3 years ago
Appalling service. Quoted up to 15 days delivery. Took my money and received one email saying order received and processing. No delivery and no communication since. The website is always down and email is a no reply. Looks like I have been dudded.
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Posted 3 years ago
Appalling service. I ordered a book on 21st Sept, confirmation came through on email, and then nothing. No order updates, no dispatch notice, no booked delivery slot, nothing. After a few days, reached out on email (no phone number provided) and had to wait for 3 days before a tame response apologising as they had tech issues. Waited again, still no update, emailed again on 30th, still no response. Clearly happy to take the money but not send the goods and unable to contact anyone to resolve. I've now got to try to cancel the order and get my money back. Like I say, absolutely appalling service. Recommend you DO NOT USE THIS COMPANY.
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Posted 3 years ago
False advertising, the book I bought was explicitly stated as 1st Edition, January 1990 The book I received on the other hand was from at least 2 decades later, with references to ebooks and the death of the author in the opening pages.
Blackwell Books 1 star review on 15th September 2021 Blackwell Books 1 star review on 15th September 2021
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Posted 3 years ago
Order hasn’t arrived and it’s been 2 months
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Posted 3 years ago
Like so many of the other reviews my order never arrived, no way of contacting the business apart from by email which gets a reply saying case closed and solved. This business has no concern for either their customers or their businesses name. I seriously wonder how they are still in business. I hope for anyone reading this review they are doing so before buying from this company and not after making a purchase that never arrives. Shame there’s no option for 0 stars. I seriously suspect all the 5 star reviews like this company is a scam, Buyer beware,
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Posted 3 years ago
Seriously don't know how these guys are still operating. They don't actually send the book for overseas deliveries and if you write to them to request an update or refund, they just close the case. Do yourself a favour and don't take the risk.
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Posted 3 years ago
Would give no stars if I could. Wish I’d read the reviews first book hasn’t turned up and was supposedly shipped 4 weeks ago
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Posted 3 years ago
I never write reviews but I felt compelled to write one after reading all of the negative reviews. This was my first time ordering from Blackwell’s. I live in the heart of the USA and decided to purchase the cheaper international edition textbooks this year. After my purchase, I read the negative reviews of shipping delays and poor customer service, almost driving me to cancel my order. But I continued, even after my credit card company alerted me that my purchase was possibly fraudulent. I am so glad I gave them a chance! Shipping was much faster than I anticipated, actually received my order within a week of ordering - which is faster than most of the shipping services stateside. Book was brand new, as described, and packing was sufficient - plus the price was cheaper than the rest. I literally have zero complaints and wouldn’t hesitate to purchase from Blackwell‘s again!
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Posted 3 years ago
I received my merchandise in mint condition in about 20 business days. I did receive a response from customer service with an accurate tracking number for my book. I admit it's frustrating not being able to reach a person when your order is running late.
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Posted 3 years ago
First time ordering through Blackwells and I'm still waiting for an order I placed and paid for 6 weeks ago. Can't track the order on the online tracker and they don't reply to emails and are hard to contact. Really disappointed. Reordering the book as it's a now very belated gift through Book Depository.
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Posted 3 years ago
Blackwell Books is rated 1.7 based on 169 reviews