Blackwell Books Reviews

Name: Blackwell Books
Address: Blackwell Mail Order 50 Broad Street, Oxford
Rating: 1.68

1.7 Rating 169 Reviews

17 %

of reviewers recommend Blackwell Books

Company Reviews

Questions

Metrics

1.7

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

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Blackwell Books 1 star review on 4th June 2024

Sarah

Blackwell Books 3 star review on 10th August 2022

James Cortazar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not shop with this company, there is no way of contacting them other than email which looks like it goes to a call centre in India. I ordered a book 2 weeks ago for a Christmas present and obviously was concerned. I had to email and was then promised that it would be sorted in 2 days. I wrote to them again this morning and chased up and they advised that the book is not in stock and they will refund me. I have now gone to Amazon and the book will be with me tomorrow. So a few things, obviously the stock control is wrong, you can't speak to anyone and I don't trust that they will refund me. By the way no apologies, just an arrogant company that is living on the fact it has been around for so long - the business model doesn't work and people want to be able to speak to someone, especially when their order is going wrong!!”

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Posted 3 years ago

“I was so nervous before ordering from Blackwells because of all of the negative reviews I saw. I asked a friend who lives in the UK, and she had only positive remarks and encouraged me to go ahead with it. BUT I just got my book only 14 days after it dispatched from the store (and I live in the United States), and it is in perfect condition. I would say communication is not great from customer service, but have faith that your book will arrive. I'm so happy! THANK YOU!”

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Posted 3 years ago

“I received a damaged item after waiting for ages and as such Blackwell is legally responsible to bear the cost of returning, however, they have failed to respond to my query with a photo I sent 5 days ago. The phone line has been closed and I have been left with no means to communicate with them. I will have to look for a mediation service if they continue to ignore me. Don’t use Blackwell.”

Blackwell Books 1 star review on 7th December 2020

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Posted 3 years ago

“SCAM Waste of money and Space on this Earth. Im so angry. Just stick to amazon. No status on wether the order has been dispatched or not, non existent customer service. Everyone avoid this.”

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Posted 3 years ago

“Bought new book, arrived in scruffy state with sticky surface where someone has made a half hearted job at removing some kind of sticker.”

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Posted 4 years ago

“Absolutely appalling -- incredibly slow dispatch time, with zero contact. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“ordered a book despatch time 48 hours 6 days later no despatch advice no one to contact phone disconnnected for customer service avoid”

Helpful Report

Posted 4 years ago

“Wish I had seen these reviews before ordering. Ordered a book which is yet to be despatched and nobody replying to my emails on why. Avoid at all costs.”

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Posted 4 years ago

“I've bought a ton of books from them and every one has been entirely perfect. It takes a bit to ship to the US from the UK but it always arrive in good time and it's worth the wait.”

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Posted 4 years ago

“So far waited 3 weeks for a book and still hasn’t arrived poor service”

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Posted 4 years ago

“Poor customer service NO tracking take the money DON'T deliver the goods! Seem to be everyone else at fault but themselves.”

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Posted 4 years ago

“I have ordered books from Blackwell’s over years. They have an amazing choice of British and other international biographies and non fiction. I always choose free shipping without tracking and allow enough time for overseas delivery. Blackwell’s notifies me when they ship. They’ve arrived on time and in perfect condition. Their communications have always been courteous and professional.”

Helpful Report

Posted 4 years ago

“The worst. Bought a book by which they processed fast. When it was shipped, they had a tracking number that made no sense. So I wrote to ask about it. Then they said that I would receive another tracking number when the book arrived in the US. I followed up again after a week. Then the responses to my emails got delayed. I kept asking again. More delayed emails. Then I asked for a refund. Ignored emails. I eventually asked my bank to dispute the charges. Then they finally got back to me with tracking and apparently arrived. Still no book. I notified them of these issues and they had the audacity to say “please contact Usps and let us know”. Are they for real? Do yourself a favor and do not buy from here.”

Helpful Report

Posted 4 years ago

“I placed an order for 2 books from Blackwell’s. Upon checking my bank account a couple of days after placing my order, I saw the expected total amount deducted for the sum of the 2 books. Then I was surprised to see that on top of this they had charged me individually for the books as 2 more transactions, essentially charging me double. My bank balance was also showing these as taken from my balance. I contacted them and they denied it and said that it is most likely a pending payment prior to despatch. However, a week after despatch these 2 extra transactions were still showing on my account. I contacted my bank and they confirmed that that there were 3 payments taken from my account. Everyone should be warned this website is fraudulent and they are stealing people’s money! Your bank account details are not safe with Blackwell’s. I will be disputing this and taking this up further, they will not get away this. This was my first and LAST time ordering from Blackwell’s. Please see attachments as proof of the transactions.”

Blackwell Books 1 star review on 31st August 2020

Helpful Report

Posted 4 years ago

“SCAMMERS I wish I could give no star whatsoever. A scam. Don’t buy anything from this business. Purchased a book in July 17th which never arrived. After contacting them many times only to be told is COVID’s fault, I gave up. Also they won’t provide a shipping number. Why???? Requested also a refund which they obviously won’t provide. I am lodging an official complaint with the U.K. organ that looks after customer complaints. Is time for them to stop stealing from customers”

Helpful Report

Posted 4 years ago

“Awful customer service and claim they haven't recieved my return. Now ignorinf any communication from me.”

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Posted 4 years ago

“Blackwell’s provides the worst online ordering service and customer service I have ever encountered. I ordered a $150 book in April. It was despatched May 1. It was shipped without tracking, which I found unusual, particularly given a product of this cost. I understood that the pandemic would likely delay shipment but as of the end of July (4 months!), the book has still not arrived. Along the way, I have contacted Blackwell’s on several occasions - at times with no response and at others with politely dismissive responses requesting that I wait longer (those times when I did receive a response, the response would come about 2 weeks after I had made contact) . My last request was for a refund, which was ignored. I subsequently had to dispute the charge. I would highly recommend against online ordering from Blackwell’s. They clearly do not care about their customers nor about operating in an ethical and professional manner.”

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Posted 4 years ago

“Their estimated delivery dates and dispatch times are fundamentally dishonest. My item was not dispatched until 10 days after it was purchased and has still yet to arrive. They are demonstrably unfit to compete against online competitors and should be avoided by customers looking for timely and transparent service.”

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Posted 4 years ago

“ordered a book has been 2 weeks since dispatch and no sign of it so far. Emailed customer service about this and have received nothing but an automated response saying my email is being processed. Don't buy here wish I looked at these reviews before I placed my order. That's £14 down the drain.”

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Posted 4 years ago

“Website clunky and seemed to not process my order. It appears that you can only order if you are already subscribed but surely that can't be the case. After navigating my way around and completing all the order details it wasn't clear whether or not my order went through. Tried to contact them (you can't phone) and received an auto reply saying that it takes up to 10 days for a response. Now I need to get in touch with my credit card company to check if I've been charged. Certainly an experience I do not care to repeat so first and last time I to try to order from Blackwells.”

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Posted 4 years ago

Blackwell Books is rated 1.7 based on 169 reviews