Blackwell Books Reviews

1.7 Rating 169 Reviews

17 %

of reviewers recommend Blackwell Books

Company Reviews

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Metrics

1.7

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Visit Website

Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

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Getting extremely worried reading theese reviews ordered a specific Pokeoman book for my son just before Christmas ,no communication as to despatch ,no response to email or Facebook message,not taking telephone enquiries ,shocking customer service but the money was debited from pay Pal instantly ! ,all the more surprising as I avoided other less know sellers and thought Blackwell's was a well known retailer I could trust , as a business owner myself I realise the importance of communication to instill customer confidence ,which is obviously not the case with Blackwell's and there's absolutely know excuse as in today's modern world there's a multitude of different avenues to communicate through

Helpful Report

Asked by Mr Jonathan Tustin (2 years ago)