Blackwell Books Reviews

1.7 Rating 169 Reviews

17 %

of reviewers recommend Blackwell Books

Company Reviews

Questions

Metrics

1.7

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Blackwell Books deliver? How long does Blackwell Books take to deliver? Does Blackwell Books deliver on time? How is accuracy and good condition of items delivered by Blackwell Books?

Returns

Customer Service

How can I contact Blackwell Books? How quickly does Blackwell Books resolve customer queries?

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Ask a question and get answers from people who are customers of Blackwell Books.

Visit Website

Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

How do I contact Blackwell Books?

Helpful Report

(2 months ago)

You can contact Blackwell Books by Email, Telephone and Live Chat.

Helpful Report

(2 months ago)

57.14%

Industry Average

“ Hi, The books i received were wrong books, those are not what i ordered. I ordered a total of 4 book but only received 2, and 2 of the books was two of the wrong books. I have sent email in regards to the wrong books that were sent to me but have not received response. Sad to believe how bad your company service actually is… ”

- Anonymous

“ Contacted Blackwell's customer service to see if they could follow up and try locate my order. ”

- Sarah

“ Long wait. Wrong book sent. Non-existent customer service. Don’t do it. ”

- Anonymous

Blackwell Books Reviews

Customer Service - Average