Blackwell Books Reviews

1.7 Rating 172 Reviews

17 %

of reviewers recommend Blackwell Books

Company Reviews

Questions

Metrics

1.7

Based on 172 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

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Visit Website

Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

How do I contact Blackwell Books?

Helpful Report

(3 days ago)

You can contact Blackwell Books by Email, Telephone and Live Chat.

Helpful Report

(3 days ago)

58.82%

Industry Average

“ Rung customer services a few days ago and was reassured they would get in contact with courier and they would keep me informed. ”

- Anonymous

“ Terrible service! Takes several months to arrive! The business does not agree to refund for things that did not arrive! I was blocked for no reason! ”

- Anonymous

“ Hi, The books i received were wrong books, those are not what i ordered. I ordered a total of 4 book but only received 2, and 2 of the books was two of the wrong books. I have sent email in regards to the wrong books that were sent to me but have not received response. Sad to believe how bad your company service actually is… ”

- Anonymous

Blackwell Books Reviews

Customer Service - Average