Blackwell Books Reviews

1.7 Rating 172 Reviews

17 %

of reviewers recommend Blackwell Books

Company Reviews

Questions

Metrics

1.7

Based on 172 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

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Visit Website

Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

How quickly does Blackwell Books resolve customer queries?

Helpful Report

(3 days ago)

Greater than 58% of reviewers feedback is Blackwell Books takes over a week to resolve customer queries.

Helpful Report

(3 days ago)

58.82%

Industry Average

“ Contacted Blackwell's customer service to see if they could follow up and try locate my order. ”

- Sarah

“ Long wait. Wrong book sent. Non-existent customer service. Don’t do it. ”

- Anonymous

“ First and worst experience. Ordered my book in Dec for a Christmas present for my grandma and my order never arrived. Contacted and change three customer service officers with each advising me to wait without providing any substantial details on the status of my order.The lack of transparency and resolution has left me extremely disappointed. If you are buying any books from them, think twice. The negative feedbacks are true! ”

- Anonymous

Blackwell Books Reviews

Customer Service - Average