“Haven't seen this site before and was really impressed with their designing service. Chose the personalised anniversary print for our first anniversary and wanted to add a monogram we created for us - added it on not a problem and amazing quality.
Debbie Andrews
Business Development Manager for Salisbury”
“The final artwork I received looked lovely, however I will never use this company again because they are one of the worst companies I've ever dealt with in terms of Customer Service.
I ordered a framed picture on 10th Sept as a gift for my Husband for our 1 year wedding anniversary and based on their estimated timelines, it should have arrived just before our anniversary. As I wanted it to be spot on, I paid for the 'proof' which is stated on the website that you will receive within 24 hours of placing your order. Well 24 hours came and went and i'd received nothing. Five days later I still hadn't received a proof so I emailed them. No response. The next day I used the chat service and was told I would receive the proof later that day and that my shipping would be upgraded to 'Express' due to the delay. Surprise surprise, no proof was received. The next day (17th Sept) I contacted the chat again and was sent the proof via chat for approval. I approved on the spot. By 21st Sept I'd still not received any tracking info. I contacted the chat again and was sent a link to my tracking info but the package had not yet been picked up. I checked the link everyday and it was a whole week until the package was collected by DHL (this was on 24th Sept - when it was originally due for delivery on 23rd Sept). My anniversary came and went. I contacted the chat again and was told my package should arrive by 25th Sept. The package wasn't even collected from Blim and Blum until 24th Sept. 25th Sept came and went and it was then clear that Blim and Blum had definitely NOT upgraded my shipping to 'express' as they promised. So finally on 29th Sept my package arrived. Had the team actually sent my proof on time the frame would have made it by my anniversary. I'd hate to think of when the frame would have arrived if i didn't pester them everyday for an update. The people who run the chat service are also very flat and unapologetic when they screw up your order.
I wish I had read the reviews before ordering because all of the 1 and 2 star reviews sound like a mirror image of mine - terrible customer service. It's not worth the stress when you can buy cheaper, like products from Etsy.”
“Completely missed the shipping date. Yes I paid for express delivery etc. there was and has been no follow up by the company. No hey sorry it’s going to be late ... nothing. I followed up said hey we can’t guarantee any delivery. Can’t provide a tracking number because the office is closed but could tell it won’t be delivered when they said. Then said “have a nice day” and ended the conversation. The gift was for my anniversary so “have a nice day” on a blown shipping with no follow up or help. Really?”
“My husband wrote a song for our first dance and wanted something to display this, chose their lyrics print and really impressed with how it turned out. Amazing quality :)”
“I have a few airbnb properties mostly renovated in a clean modern scandi style (seems to be in right now!!) so needed some complementary designs to fill the wall space. Found this company and asked for a few bespoke requests to have our brand on the designs also. Have tried uploading some photographs to this review to show these off but wasn't working. The quality of the prints and their frames was much better than I expected. Really impressed with the level of service will be using again on my next project”
“Contacted them has had a specific request for a personalised print for my wife's birthday coming up. They sent me a proof and asked for a few changes, the received print was better than expected really great quality and the wife loved it”
“Such a great gift idea really made our day. Purchased the anniversary lyrics print and was truly beautiful and great quality. I had a little trouble initially as wanted to pay for two day shipping but used Apple Pay and it skipped this section. Spoke with Tom on chat and sorted this out straight away. However that aside I am very impressed with this product and definitely recommend. Thank you so much!!!”
“Really couldn't be more disappointed with this company. I ordered one of their package deals where you get 2 of their musical prints for around £30. You input the song title of your first dance (for example) and they find the sheet music and lyrics for it etc. This gift came up on google sponsored, and I'm kicking myself for trusting it.
First off - it took around 5 days for the 'proof' to be sent to me. And this is only after contacting them a few times on email and live chat to check that they'd even received my order. Never any apology with this, just "you'll have the proof tonight".
Secondly: When I did receive the proof, one of the designs was completely the wrong version of a song, despite them having being given the artist that I wanted. Given the time constraints (this being an anniversary gift after all) I agreed with them that I'd take the one that was at least the correct song (with the caveat that they'd make some minor changes to it before sending out) and that I'd get a refund for the incorrect one.
Third: I received the print in the post a few days later, only to find that they hadn't made the changes that I'd asked for based on the proof. It really isn't what was agreed - what's the point in having the option of a proof in the first place?!
Now: I've emailed them twice now since receiving it and no reply / explanation. And furthermore I haven't received the initial refund they promised via email, let alone the one I've asked for since then for their shoddy work.
To give context to my rating: I ordered this on the 16th Aug 2019, chased on the 19th via live chat and was told by "Tom" that I'd receive the design that evening (I didn't), I chased again on the 20th Aug via live chat and was told by "tiffany" that I'd receive it that evening (I didn't), in the early hours of the 21st I received the proof, as described above, then on the 23rd I received the print, which was not as agreed!
I'll be escalating this. Companies like this shouldn't be able to get away with this and I'm pretty sure that the positive reviews on this page are fakes by the company. All of the other '1 star' reviews show a similar experience to mine. Please don't be fooled.”
“Really couldn't be more disappointed with this company. I ordered one of their package deals where you get 2 of their musical prints for around £30. You input the song title of your first dance (for example) and they find the sheet music and lyrics for it etc. This gift came up on google sponsored, and I'm kicking myself for trusting it.
First off - it took around 5 days for the 'proof' to be sent to me. And this is only after contacting them a few times on email and live chat to check that they'd even received my order. Never any apology with this, just "you'll have the proof tonight".
Secondly: When I did receive the proof, one of the designs was completely the wrong version of a song, despite them having being given the artist that I wanted. Given the time constraints (this being an anniversary gift after all) I agreed with them that I'd take the one that was at least the correct song (with the caveat that they'd make some minor changes to it before sending out) and that I'd get a refund for the incorrect one.
Third: I received the print in the post a few days later, only to find that they hadn't made the changes that I'd asked for based on the proof. It really isn't what was agreed - what's the point in having the option of a proof in the first place?!
Now: I've emailed them twice now since receiving it and no reply / explanation. And furthermore I haven't received the initial refund they promised via email, let alone the one I've asked for since then for their shoddy work.
To give context to my rating: I ordered this on the 16th Aug 2019, chased on the 19th via live chat and was told by "Tom" that I'd receive the design that evening (I didn't), I chased again on the 20th Aug via live chat and was told by "tiffany" that I'd receive it that evening (I didn't), in the early hours of the 21st I received the proof, as described above, then on the 23rd I received the print, which was not as agreed!
I'll be escalating this. Companies like this shouldn't be able to get away with this and I'm pretty sure that the positive reviews on this page are fakes by the company. All of the other '1 star' reviews show a similar experience to mine. Please don't be fooled.”
“Ordered a few things from this site really happy with their products. Most recent order messaged on their chat for a design change as wanted something specific for our anniversary and did it exactly as I wanted”
“Terrible customer service - content of the product I received (wedding anniversary gift) was incorrect (despite paying for a proof copy) and my several attempts to elicit action from Blim & Blum all failed. Took over a month without resolution, still waiting for a response from them. Tiffany and Tom both contacts I spoke to - consistent theme with many of the comments below.”
“Where do I begin... wanted to buy a nice, 1st wedding anniversary gift for my wife and B&B woefully dropped the ball. Ordering about a month in advance, I provided approval for my order via email but they somehow missed it. No communication was ever proactively sent from their end (including no shipping/tracking info), I had to reach out several times looking for answers. Once approved, they tried to rush deliver this to me in the US, but had clearly not yet delivered the item because when I asked for a refund they canceled the shipment. They were unapologetic in their conduct and did little to try to fix the situation. Buyers beware!”
