Bloomex Reviews

Name: Bloomex
Rating: 1.37

1.4 Rating 281 Reviews

9 %

of reviewers recommend Bloomex

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1.4

Based on 281 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bloomex 1 star review on 10th December 2024

Anonymous

Bloomex 1 star review on 9th December 2024

Jennifer D

"I have been a long time customer with\r\nBloomex and only a couple of times \r\nDid I have any issues which were resolved right away. Not this time\r\nHad the worst experience with a company I've ever had. I ordered flowers for my wife's and my Wedding anniversary. I spent a lot of time picking out the right flowers and colors\r\nMaking sure I got what she likes. Also I asked for them to be delivered in the morning and a certain day for I was only gonna see her for a couple of days\r\nBefore she went away for the week.\r\nSo the day before I get an email basically saying the florist couldn't do what I ordered. So I thought ok they would still be a nice bouquet. So the next morning I waited and then all afternoon till around 5 before they got here. But again I thought great they made it before we went out. So I proudly gave to my wife expressing my love for her and gave her the box to open. My wife was so sweet trying to arrange them to look good and was having a hard time so I went over to her to see why she was having a tough time organizing them . ( she was trying to arrange the 6 or 8 good stems we received) Well what I saw made me extremely upset the colors weren't even close they were limp and some of them buds included where dead. So I immediately sent an email to Bloomex to resolve and let them know how unhappy I was for this aweful flowers we were sent and then I went to a local grocery store and found some flowers the matched the colors\r\nAnd the bouquet was full and beautiful and I paid 25.00 less for. ( I Will attach pics of what I ordered what I got and what I got locally. ) so now my wife was happy and myself with her anniversary flowers. So after 16 emails and a phone call with Bloomex trying to get a refund \r\nFor a poor product all they would offer me was a store credit or another delivery. I told them another delivery was no good cause my wife would not be here and I would like a refund for all the terrible service I got and was gonna delete my account and not deal with them anymore. I also asked for their head office and or executive email\r\nTo voice my complaint on this whole matter . Well long story short l got no emails no refund and my final email said either store credit or another delivery or nothing. So I felt I was between a rock and a hard place and didn't want to lose my money so I ended up taking the store credit so I wouldn't. So let me tell you you as soon as I'm done my account will be deleted... for this company shows no loyalty to their customers or real money satisfaction. They would have just kept my money for a terrible order and they should have gone after the florist who supplied the flowers. So again this tale is a warning if dealing with Bloomex for now I will pay a little more or less with FTD products or support locally when I can ... got to say 2 thumbs down Bloomex. I've let many people know of my experience as you know the saying \" I tell 2 people they each tell 2 people and so on."

Bloomex 1 star review on 14th October 2024

Joe Wood

131

Anonymous

Anonymous // 01/01/2019

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“Awful company. Paid extra for next day delivery, never received them. No one showed up. No refund being issued. This company needs some proper investigation.”

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Posted 7 months ago

“Well the flowers arrived 2 days early at Purolator?? They're nice but I spent over 125$. They could have at least trimmed em up and maybe a Bow. They look like they were just thrown into a glass cup..but at least they're alive”

Helpful Report

Posted 7 months ago

“THIS IS A TRULY HOOOOORRRRIBLE BUSINESS! I ORDERED A FLOWER PACKAGE FOR MY MOM FOR HER RETIREMENT. I HAD PLACED THE ORDER A MONTH IN ADVANCE. I CALLED THE STORE TO DOUBLE CHECK THE INFORMATION THEY HAD TO MAKE SURE THE FLOWERS WERE GOING TO BE DELIVERED TO THE CORRECT ADDRESS AND PERSON. THE INFORMATION THEY HAD REPEATED BACK TO ME WAS CORRECT. SOMEHOW SOMEWHERE, THE DELIVERY GOT MESSED UP. SOMETHING ABOUT CURIER COULDN'T FIND THE ADDRESS, THEREFORE THE FLOWERS DID NOT GET DELIVERED. THIS WAS ON A FRIDAY. i WAS TOLD THAT APPARENTLY, THEY DIDN'T DELIVER ON THE WEEKEND SO I HAD TO WAIT UNTIL MONDAY FOR THE FLOWERS TO BE RESENT. END OF DAY MONDAY, THE FLOWERS STILL HAVEN'T BEEN DELIVERED. AT THIS POINT, I WAS FUMING MAD!!! I DEMANDED A REFUND AT ONCE. THE AGENT SAID TO ME THAT THEY DON'T DO REFUNDS. I DEMANDED TO SPEAK TO A SUPERVISOR. THE SUPERVISOR CONFIRM THAT THEY ABSOLUTELY DO NOT DO REFUNDS. THE MANAGER RUBS IT MY FACE THAT THEIR POLICIES REGARDING REFUNDS ARE CONVENIENTLY LOCATED ON THEIR WEBSITE.. I WAS REALLY GOING TO LOSE MY COOL, SO I HUNG UP THE CALL. I THEN WROTE AN EMAIL EXPLAIN DISCONTENT. THE MANAGER STILL EXPRESSED THAT THEY CAN NOT OFFER ME A REFUND, THEY SAID THE BEST THEY CAN DO IS OFFER TO RESEND THE PACKAGE WITH FRESH FLOWERS TO A DIFFERENT ADDRESS. I GOT THE IDEA TO SEND THEM TO MY MOM FOR MOTHERS DAY. AGAINST MY BETTER JUDGMENT, I RESCHEDULE THE DELIVERY TO A DIFFERENT ADDRESS AND A NEW DATE. I ALSO MADE SURE TO GIVE THEM AN ALTERNATE PHONE NUMBER AND CONTACT PERSON. WELL HOLLY F***, THEY STILL SOMEHOW MESSED UP THE DELIVERY. MY MOM AGAIN, DID NOT RECEIVE HER FLOWERS FOR THE THIRD TIME NOW. AND THEY STILL WON’T REFUND ME. I AM TALKING $80+, JUST GONE. ABSOLUTELY HORRIBLE, TERRIBLE BUSINESS.”

Helpful Report

Posted 7 months ago

“I paid 150$ for two bouquets of flowers and a vase. The flowers were not at all what I ordered. What I got was 20$ save on foods flowers. What a colossal waste of my money.”

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Posted 7 months ago

“So many bad reviews… I have never had an issue ordering here. I am in a different province than my family so often order flowers from here for special occasions and they have always looked beautiful for a decent price. I guess be wary but don’t trust absolutely every bad review.”

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Posted 7 months ago

“Wrong day delivery. Even after I had to call NZ. Free compensation chocolate bouquet not included as promised for their mistake. Arrangement embarrassing and very disappointing. Nothing like the advertised example. A few stalks of flowers and two bits of greenery. Box of pretzels, not sure why? Even though it was implied to be a local NSW company, it was in NZ”

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Posted 7 months ago

“I received a get well “bouquet “ from dear friends who would be mortified if they saw the paltry flowers that were delivered. A huge box contained a small bunch of wilting chrysanthemums that would not be sold at your local grocery store. Very sad.”

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Posted 7 months ago

“Ordered flowers for Mother’s Day. The flowers that my mother received were nothing like what was pictured ! They were different colours (and I ordered specifically for the colour ) and they flowers were so scant and cheap looking that I sent a screenshot of what i actually ordered to my mom because I was that embarrassed! I reached out to bloomex, and after a month of them ignoring me, I finally Got an answer saying they were sorry . After another month of me constantly emailing them, I was finally offered 20% off a future order, which was useless because I will NEVER order from them again!! DON’T WASTE YOUR MONEY WITH THIS COMPANY.”

Helpful Report

Posted 7 months ago

“0 stars if possible. I wish I had read the reviews before placing my order. Ordered flowers for mother's day to be delivered on Sunday. Paid the upcharge they requested. They send me an email 24 hrs later saying they could not deliver on Sunday because they are too busy. How do other flower companies manage? If you can't deliver, then don't upcharge your customers. They cannot cancel the order either or make changes to the order. But they can make changes as they please. Never again will I be ordering from them.”

Helpful Report

Posted 7 months ago

“Check out Yelp reviews before you order… Check out Yelp reviews before you order - I wish I had. Be prepared, don't waste your time choosing the perfect flowers -you order one thing and they just send whatever they want and don't even consult with you. They don't offer refunds and they reserve the right to substitute whatever stock they choose - who's paying for these flowers?-Me. Totally disrespectful.”

Helpful Report

Posted 7 months ago

“I placed an order for Mother's Day, a Sunday, which the Bloomex allowed me to do and charged me $20 for that specific day. I get an email 30 minutes later saying they can't fulfill on that day so they'll be delivering 2 days early. I contact support asking to cancel and they say no...it's too difficult as fulfillment has already started. It was 30 minutes after ordering! And they knew my delivery address when they allowed me to choose the delivery date. Absolutely ridiculous. The only resolution they could provide was refunding me the added delivery cost or giving me a $20 credit...I chose the delivery cost refund as I will not be ordering from them again.”

Helpful Report

Posted 7 months ago

“Two years ago I was in charge of ordering flowers for my Aunt's funeral to be placed around her urn. The flowers that I ordered never showed up. I was so embarrassed by this event. I immediately called and complained. BLOOMEX offered a credit to me. The next order I placed was for another Aunt's visitation two weeks ago and the flowers that showed up were incredible so much smaller than the picture on the website. For the amount of money I paid, a great disappointment. As I still had a credit with BLOOMEX, I ordered a final flower arrangement for my Aunt's Funeral service this past weekend. I asked BLOOMEX to deliver the flowers on the day before the service (Friday). Once again, the flowers did not arrive. I asked for the flowers to be re-delivered on Saturday before the funeral service. When I arrived at the funeral service, to my dismay, there were again, no flowers. Right before the service, I called to complain once again and was advised that BLOOMEX could deliver the flowers to a family member at a later date. I said, "Don't bother". I cannot tell you how frustrated and disappointed I was. I could have exploded I was so mad. I will NEVER EVER EVER order flowers from BLOOMEX again and I will tell everyone and anyone about my experience with them. The flowers ordered look nothing like the pictures on the website. Please beware and don't order flowers BLOOMEX they RIP you off and the service is TERRIBLE!!!!!”

Helpful Report

Posted 7 months ago

“If I would give them a 0 or less I would... On valentines recieved flowers I purchased for my wife and the vase was broken when it arrived.. Even after not only emailinmg pics of the broken vase and numerous calls with promises of a refund, I got nothing.. I thought I would try them one more time for Mom's day, and after placing the order a week ago, they text messaged me to review my email from the as soon as possible.. Never did get an email, so I called them to find out what was happening, to only find out that they couldn't deliver my order because their courier doesn't deliver on the weekend.. The best they could do was to deliver on Friday before, but no one would be home to recieve them, so I had to cancel the order and then scrabble to find a florist.. I just don't understand why, on possibly the second busiest day of the year for them, they wont have delivery service, or why, as they should have known, that when I placed the order that delivery wasn't available on the day I selected.. Would not recommend them to anyone, and never ordering from them again, even if they are the cheapest..”

Helpful Report

Posted 7 months ago

“I ordered a deluxe gift box for my brother’s birthday in Kelowna and it was delivered 3 days late after I had to call and ask where it was. I talked to a person who didn’t even care. She said she would upgrade it by adding some deluxe chocolates. The chocolates were pathetic. No apology. The gift basket was a not what it looked like in the picture. Do not order from Bloomex!”

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Posted 7 months ago

“Frankly, that should be -1 star. Bloomex is, at best, below mediocre and, at worst, a predatory business. I ordered a gift basket from Bloomex to be delivered on April 30. Since the order wasn’t delivered and it was showing as “updated”, I called the Bloomex and was told that the driver returned the order to the warehouse. Their story is that the recipient wasn’t home. The recipient’s story is that he was. Whether the Bloomex lied because they committed to more orders than they could deliver or their driver lied because he stopped to get a cup of coffee is irrelevant and certainly not something that a customer should pay for. So, I ‘be requested the full refund from Bloomex as the terms of our agreement were not met. Bloomex offered to deliver it some other day in the future (on a slow business day, probably). No other date would work for me, or for the recipient. They also offered a store credit, which is a common pressure tactic - it forces the wronged consumer to continue to do business with a business with which they are unhappy. I insisted to get a refund instead and Bloomex replied that they couldn’t do that as per their store policy. The Consumer Protection Act trumps any store policy. NEVER LET A BUSINESS GET AWAY WITH A STORE CREDIT! You are entitled to a full refund every time the store false advertises, doesn’t meet their obligations, or you are not happy with their service or quality of the purchased goods. Consumer Protection Act protects you and your money whatever the store’s petty store policy is. :) As Bloomex didn’t meet their end of the agreement and I had never agreed to any other delivery date, we’ve reached an impasse. Therefore, I submitted a number of complaints against their unfair business practices. Think about it - If Bloomex didn’t refund an unfulfilled order, they de facto stole the X amount of $$ from me. If they get away with it, what stops them from incorporating such practice into their business model and stealing from others too? Bloomex business practices are borderline criminal.”

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Posted 7 months ago

“Terrible service not as advertised poor quality flowers I coulda ordered from grocery store”

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Posted 7 months ago

“I would give 0 stars if I could. I placed two seperate orders but with the same flowers that were to be delivered. The recipients received a completely different bouquet while none of the flowers were the same. There was no bow on the vase as in the photo, the vase was different for BOTH orders, there were no roses, not even the colour scheme was the same. The carnations in one of the photos were broken off when arrived. One of the cards weren't even on a stick while one of them was on stick. Do not purchase from here. I ordered all roses and received dried up carnations instead. This company is the MOST UNPROFESSIONAL floral company in Canada. No wonder the reviews are so low. Hope they get shut down. See below for what I ordered vs what was delivered - such a scam.”

Bloomex 1 star review on 26th April 2024

Helpful Report

Posted 7 months ago

“Paid over $75 dollars for fifteen tulips and a vase delivered, and within four days the tulips were dead. The tracking said they were in transit for two days…no wonder they died so fast. Very disappointed.”

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Posted 7 months ago

“I ordered a cookie basket to be delivered in Kelowna B.C. to my daughter. On the day before it was to be delivered, I was told the delivery service was having technical difficulties and it would not be delivered the next day as scheduled. Oh, and they don't deliver on weekends so my "next day" delivery actually took 5 days. I complained on Day 4 and they said they would send the order out again. Day 5 my daughter got a basket of crackers, tea, and candy - NOT ONE COOKIE. On day 6 she got a second basket identical to the first one. NOT ONE COOKIE. Again I complained and they said they had the right to substitute for items they did not have. I was not notified that they did not have ANY cookies in stock (so why do they have it available on their website?), nor was I given the chance to change my order. I will NOT be ordering from them again.”

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Posted 7 months ago

“I ordered flowers for a celebration of life to be held in Arnprior 1 week prior just to get a call the same day, after the time they were suppose to be delivered, to tell me that they were unable to deliver the flowers. Never even got to know the reason. This is unacceptable. They did offer to deliver the flowers at a home address but this was for a colleague and I did not know her address. I asked for a full refund on the Monday. Hopefully they will grant it. I will never order from BLOOMEX again. They are unreliable.”

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Posted 7 months ago

Bloomex is rated 1.4 based on 281 reviews