Bloomex Reviews

Name: Bloomex
Rating: 1.37

1.4 Rating 281 Reviews

9 %

of reviewers recommend Bloomex

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Metrics

1.4

Based on 281 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bloomex 1 star review on 10th December 2024

Anonymous

Bloomex 1 star review on 9th December 2024

Jennifer D

"I have been a long time customer with\r\nBloomex and only a couple of times \r\nDid I have any issues which were resolved right away. Not this time\r\nHad the worst experience with a company I've ever had. I ordered flowers for my wife's and my Wedding anniversary. I spent a lot of time picking out the right flowers and colors\r\nMaking sure I got what she likes. Also I asked for them to be delivered in the morning and a certain day for I was only gonna see her for a couple of days\r\nBefore she went away for the week.\r\nSo the day before I get an email basically saying the florist couldn't do what I ordered. So I thought ok they would still be a nice bouquet. So the next morning I waited and then all afternoon till around 5 before they got here. But again I thought great they made it before we went out. So I proudly gave to my wife expressing my love for her and gave her the box to open. My wife was so sweet trying to arrange them to look good and was having a hard time so I went over to her to see why she was having a tough time organizing them . ( she was trying to arrange the 6 or 8 good stems we received) Well what I saw made me extremely upset the colors weren't even close they were limp and some of them buds included where dead. So I immediately sent an email to Bloomex to resolve and let them know how unhappy I was for this aweful flowers we were sent and then I went to a local grocery store and found some flowers the matched the colors\r\nAnd the bouquet was full and beautiful and I paid 25.00 less for. ( I Will attach pics of what I ordered what I got and what I got locally. ) so now my wife was happy and myself with her anniversary flowers. So after 16 emails and a phone call with Bloomex trying to get a refund \r\nFor a poor product all they would offer me was a store credit or another delivery. I told them another delivery was no good cause my wife would not be here and I would like a refund for all the terrible service I got and was gonna delete my account and not deal with them anymore. I also asked for their head office and or executive email\r\nTo voice my complaint on this whole matter . Well long story short l got no emails no refund and my final email said either store credit or another delivery or nothing. So I felt I was between a rock and a hard place and didn't want to lose my money so I ended up taking the store credit so I wouldn't. So let me tell you you as soon as I'm done my account will be deleted... for this company shows no loyalty to their customers or real money satisfaction. They would have just kept my money for a terrible order and they should have gone after the florist who supplied the flowers. So again this tale is a warning if dealing with Bloomex for now I will pay a little more or less with FTD products or support locally when I can ... got to say 2 thumbs down Bloomex. I've let many people know of my experience as you know the saying \" I tell 2 people they each tell 2 people and so on."

Bloomex 1 star review on 14th October 2024

Joe Wood

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very disappointed in a recent boquet I sent to my dear friend who lost her Dad. However, because of the excellent customer service I received from Bloomex who offered to an additional boquet free of charge or an in store credit of equal value. I will definitely order from them again. Lenore Sweeney Nova Scotia”

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Posted 7 months ago

“My son sent flowers through Bloomex. I think the box cost more than the flowers!!! 6 Cala lilies no palm stems as requested, no package of product to keep them alive longer. I’m sure he must of asked for a card to be enclosed. No card just a piece of cut up paper with a message. This was for a milestone birthday, If my son knew he would be livid!! I’m sure my son paid a lot of money. This doesn’t resemble anything on their website. I’ll never use this company in the future.”

Helpful Report

Posted 7 months ago

“I ordered flowers for a loved ones passing on March 27. On April 10 I received an email saying the flowers I ordered were too expensive to deliver for what I paid. I called the 1-800 immediately to see what was happening. I was told a supervisor would call me back. That didn’t happen so I called again I was given an email saying they don’t do refunds. The flowers were not delivered and I have not received a refund yet. They did offer to deliver other flowers however it has already been two weeks. DONT BUY FROM BLOOMEX!!!”

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Posted 8 months ago

“We ordered a bouquet of 100$ plus and what was delivered were few flowers picked from street maybe, even flowers were in the condition as if someone has been playing with them and throwing them in the air. Never to be used.”

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Posted 8 months ago

“Very bad and poor service.”

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Posted 8 months ago

“I recently received a bouquet from Bloomex purchased by several family members for my birthday. I have NEVER in all my customer experiences seen anything like the blatant lack of service, reliability, value for money and sheer deception in this transaction. $110 was spent for this gift for what was to be a Supersized bouquet, however, what I received was a $14 bunch of mums that looked like it was picked out of a bucket at the corner convenience store. The flowers were left outside on the porch, it was 4 degrees outside and I was home!! The flowers were wilted and 3 days late. Several promises were made for dates and times of delivery by Bloomex, however, NONE of them were met. This is DEFINITELY a BUYER BEWARE situation. This is a service that I would NEVER use or recommend to anyone.”

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Posted 8 months ago

“The worst service ever!!!!!! Please do not go to this Scam!!! I was trying to send flowers with a card to a family that just went through a very very painful loss …. Not sure when exactly they got the parcel … but the card was messed up … only part of my message was transcribed, with no signature so they never knew it came from me … I requested a refund but they refused saying it’s not in their policies and they wanted to offer a store credit, I said no thank you, I want my money back … but they would still not want to refund me … so I had to go to my bank and ask for a reversal …. I’m waiting for it to be processed … DON’T ever go to that company … I don’t know who they are or where they are hiding but we gotta make sure they stop scamming people”

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Posted 8 months ago

“Worst place ever. Order flowers 4 days before for our Daughters Birthday. 8:00 P.M. and not delivered. Next day in transit and no answer to that question. Manager does not get back. Would never recommend.”

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Posted 8 months ago

“Poor experience failed to deliver and failed to refund the money. Never use them”

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Posted 8 months ago

“Terrible, terrible customer’s and professional services. This company selling leftover, never delivered what did you bought . First time I ordered white tulips, got “ dirty wild yellow-rose” tulips Second time ordered lilies, got roses”

Bloomex 1 star review on 26th March 2024

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Posted 8 months ago

“I have never had such a terrible experience trying to get flowers delivered before. I placed the order on March 21st for a 20 Tulip Combo (Supersize) to be delivered to my cousin for her 60th birthday on Friday the 22nd. After i ordered I get an email stating that tulips are no longer available and that they would be substituted with a "designers" bouquet from your florist. The flowers were not delivered on Friday, or Sat, or Sunday. I called twice during that time. First time i was told that they were out for delivery and they would be there by 8pm Saturday night, and the second time I called they said it would be Tuesday before they could be delivered. The flowers arrived Monday morning. In no world are these designer flowers. They look like a $12 bouquet that you would pick up at the grocery store that got dropped a few times on the way to the car. Im pretty sure the vase is from the dollar store. The message on the card was printed on a printer that was running out of ink and was printed on the backside of a coupon that was then taped to a card. This has been a terrible experience from the very beginning. So not only did they arrive 3 days late but I paid $110 dollars for something that looks like its worth $15.”

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Posted 8 months ago

“I got scammed out of $160 for flowers and a gift basket that looked nothing like advertised, delivered 2 days late. What a rip off company this is. It is amazing they are still in business. Do your research before buying from these crooks.”

Helpful Report

Posted 8 months ago

“Terrible Experience with Bloomex (Order #4361368 - March 12, 2024). I placed an order (#4361368) on March 12, 2024, for a special occasion, hoping to send a thoughtful gift to my sister in Canada. However, the entire process was a complete disaster from start to finish. No flowers were ever delivered and Bloomex are refusing to refund my money. Firstly, Bloomex unilaterally changed the delivery date without consulting me, citing logistical reasons. Despite my concerns, I compromised by agreeing to the new delivery date, thinking, if the flowers were to arrive sooner than the occasion that was better than later. Bloomex then left me completely in the dark about the status of my order. Their promised updates and promised store credit for compromising on the earlier delivery date never materialized. When I reached out to inquire about the delivery some days later, I received vague responses and no confirmation whether the order was actually delivered or not. It wasn't until I escalated the issue that I eventually learned my order hadn't been delivered due to a "courier mistake." I had to chase down this information. Despite admitting fault in writing, Bloomex are refusing to issue a refund and instead are offering to resend the order or provide an in-store credit. Why would I want in store credit for a company as unreliable and uncommunicative as this? Their unwillingness to take responsibility for their mistakes speaks volumes about their lack of integrity. I have received neither goods nor services in exchange for my hard earned money. I am left with no choice but to escalate the matter with my bank and will be requesting a chargeback on my Mastercard. It's unfortunate that Bloomex's incompetence and disregard for their customers forced me to take such time consuming measures. I strongly advise others against doing business with Bloomex if you value reliability, transparency, and actually receiving goods or services in exchange for your money. Save yourself the hassle and avoid being scammed by Bloomex at all costs.”

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Posted 8 months ago

“Worse place to deal with. I purchased spring tulips for my friend battling cancer, going through chemo to brighten her day. The quality of flowers were below average, vase for flowers to small and topples over if not leaned against anything. Flowers just left at door. I was so embarrassed with what was delivered. I wanted to do something nice for sick friend. I was charged $65 and will NEVER DEAL with Bloomex again. Second time around with poor quality service. 1st time they gave me $10 credit. I gave another chance. So disappointed.”

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Posted 8 months ago

“I placed 2 orders on March 11th for a delivery on the 15th. Nothing was delivered, no emails or texts saying the order was not coming. I had to call March 16th and be told they might be here in another week. Please save you money”

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Posted 8 months ago

“I ordered a birthday flower delivery. They never sent the flowers and never notified me of this fact. I was therefore unable to make other arrangements for sending a gift for what was a milestone birthday. Incredibly disappointed by this company. After I followed up they offered to send flowers after the birthday was already passed which was of no use.”

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Posted 8 months ago

“Absolutely the WORST service I have ever had, order flowers 3 days prior for my Mothers citizenship ceremony that I was unable to attend, by 4pm they had not arrived call their call centre , the system was broken and kept cutting me off, after the 4th time I got through only to be told they would be delivered before e8pm, when I pointed out that the tiny rural township she lived in wouldn't have a courier service that late I was told to wait, they of course were not delivered and my mother thought all day I had forgotten. They arrived the next morning by post in a manky looking cardboard box, they had no water and were dry and crushed, I had ordered the extravagant option, these looked like they were from the supermarket, with cheap plastic wrap and were far from extravagant. When I contacted them, I had to send photos, twice, then they came back with an email saying I would be offered 15% off my next order, are you kidding me!!! NEVER use this company, their product is shoddy and their customer service the worst I have ever experienced!!”

Bloomex 1 star review on 10th March 2024

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Posted 9 months ago

“Terrible service! Orden super late”

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Posted 9 months ago

“My sister ordered flowers for my birthday, was never delivered on the date that was supposed to be and they refused to refund her!! I received almost dead flowers few days later!! I hope my experience helps others!”

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Posted 9 months ago

“The flowers I purchased for my mothers 90th birthday were 8 days late and were dead.I have asked for my money back.They have told me on numerous ocassions they would refund my money.Order was placed on the 06/02/2024 Don't waste your money.”

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Posted 9 months ago

Bloomex is rated 1.4 based on 281 reviews