B&M Stores Reviews

Name: B&M Stores
Rating: 2.65

2.7 Rating 340 Reviews

40 %

of reviewers recommend B&M Stores

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2.7

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

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“I worked as a employee for B&m for 10 years. I was racially profiled and racially abused by 2 members of staff. One of which had nazi symbols tattooed on his hand and neck. This is unacceptable on every level. I had to resign from my told because of this and it has effected my mental health. I sent evidential proof to HR of racially hatred that had been posted online by the employees but nothing was done and they still work at the west derby store in Liverpool, I’d advice to stay way clear of this store as it’s disgusting and inappropriate behaviour.”

Helpful Report

Posted 4 years ago

“Went into the Salisbury store last week, the staff were very friendly and social distancing was effective too. Thought the store seemed very clean compared to others I’ve shopped in. Came away with a lot more than I went in for. Will shop here again.”

Helpful Report

Posted 4 years ago

“I visited your Heywood store today and was shocked by the lack of concern by staff and many customers regarding covid protection. I entered the store and used the hand sanitiser. (The station was untidy). 3 young females came into the store, without masks, to avoid the rain. The member off staff at the front of store was oblivious to them. I asked them where their masks were. ...they said they’d forgotten them. I told them they should be wearing them. They continued to mess about on the aisle taking selfies of themselves. I approached a member of staff who said they could do nothing about it. I also reported it when I was at the till. The staff were very blasé about it. I also pointed out that the store announcements (on the recorded loop) did not reinforce or encourage people to wear masks. I know you cannot enforce it, and that it is a police matter, but you could at least make an effort to encourage it. From tomorrow it will be law for staff and customers to wear face protection. I suggest your company tightens it’s approach to the current situation and hope your stores will comply with the law. I will have no hesitation in reporting any lack of cooperation.”

Helpful Report

Posted 4 years ago

“I brought this gazebo in April and have just head to throw it out to the scrap man. The metal has twisted and bent to the point where one top bar had snapped. A waste of £100”

Helpful Report

Posted 4 years ago

“I felt trapped in the store, just went in to browse and couldn’t get out of the store. The only way out was past two huge queues that were not socially distanced and the other three exits had barriers across them, so I went out the way I came in as it was the only way possible to then have two people chase me down and check my bag. For someone with social anxieties feeling trapped did make me panic and felt really embarrassed being challenged next to the main road. Won’t be going to this store again”

Helpful Report

Posted 4 years ago

“I bought 5 masks for £5, got home to find one of them on the row was not in the deal as it was in the wrong place. I was charged £3 more. So I returned the mask still completely sealed and with a receipt. They would not give me a refund as it was a mask.”

Helpful Report

Posted 4 years ago

“Unprofessional staff at the Oswestry Garden Centre in Shropshire, no genuine business etiquette. No friendly faces to greet you at the till, perhaps one or two, young people, very factory line, with institutionalised settings, more like an old fashioned work house. Garden centre smells of faesus. Needs new management who genuinely care about the staff and the customers.”

Helpful Report

Posted 4 years ago

“If I could give B&M a lower score I would! Customer service at the Trafford Retail park establishment was appalling to say the least. I purchased drawer units on Sunday 30st Aug, only to realise they were defected when i got home so I went back the following day to return. Upon arrival into the store I straight away noticed the hostility from store manager John and checkout staff Adele when i asked to return the item, both accusing me of damaging the product overnight. They both claimed that Adele, the check out staff, at the time of sale the item wasn’t damaged and she adamant about it even though she never made contact with the item as it never had barcode attached to it. She lied. She instead had to request the code from a colleague. CCTV footage will confirm that she never had line of sight with the item. Store manager John then proceeded to point out other defects on the item that he claimed they were not there at time of purchase. I of course denied aster were untrue, after a little while he threatened to call the police on me for being “aggressive and hostile towards him and the his staff members.” What a joke. I did eventually return the item at a different B&M store without difficulty. John and Adele had made me out to be a liar and had me embarrassed and completely humiliated in front of the entire store. Never in my life I have seen such sickening, detestable customer service. Store manager John, check out staff Adele at the Trafford Retail park B&M. David.”

Helpful Report

Posted 4 years ago

“I brought a gazebo 3 weeks ago the stitching on the fabric is shocking rang customer services who stated as it was outside nothing they could do as it states not to be left outside. The lady on the phone told me to dismantle it every night and the reassemble the next day I told her it’s in use everyday as it’s summer but she was having none of it won’t be buying again”

Helpful Report

Posted 4 years ago

“I have just got back from a visit to the new B & M in Kidderminster. Firstly, which committee decided to make all the trolleys token proof? In a time where contactless payment is preferred, people do not necessarily have a pound coin with them. As a result I struggled round with a basket trying to avoid people roaming around with their face masks worn with their noses uncovered - presumably they find face masks uncomfortable - try wearing a ventilator then. It might prove even more uncomfortable. The store is seriously understaffed leading to huge queues in narrow aisles, again making social distancing impossible. Queuing behind a member of B&M staff in a queue was an education in all that showed how poorly managed this store is; They were queuing as a member of the public at the end of their shift, but still in uniform and without a mask. This was common in this store by the way, you just needed to know the few staff about as a friend/acquaintance. The said member of staff was oblivious to the need to comply with social distancing, ignoring the clear lines for 2m distancing and standing directly behind a poor lady trying to unload her shopping onto the conveyor belt. Before she had even paid, the member of staff was unloading her stuff. They then proceeded to lean across to chat with the cashier, behind the perspex screen. Dominic Cummings could not have flouted more rules in such a short space of time. I gave the store two stars, however, as opposed to none because it was clean and well laid out.”

Helpful Report

Posted 4 years ago

“Customers are wearing face masks in good faith to protect others in the paisley store. No staff member wearing masks to protect customers. I felt unable to keep safe distance at till when packing and paying. Screens not adequate and then assistant started whistling to make the situation worse. This is second time I have felt unsafe in store. I will not be returning and I will share this experience with family, friends and colleagues!”

Helpful Report

Posted 4 years ago

“I contacted B&M Customer Service because the pattern on one of three roller blinds I purchased was slightly skewed. I half expected to be told I was being too fussy for a cheap product but after sending photos I received vouchers to replace the blind. Very efficient and prompt customer care and the blinds now look fabulous and far more expensive than they were.”

Helpful Report

Posted 4 years ago

“I went to my local b&m in romford last night to buy a neck fan as the weather is getting hot this week. It was 740 pm so I only had 20 minutes left to look. To save time I asked a store assistant where they were and he was very quick to dismiss me and said no we don't have them in here. I replied well I checked online before I came and it said you have them in stock and he replied well we don't have any. I wasnt going to take his word for it so I went to look myself and guess what I found them. I made a point of telling him they were in stock. He looked put out and asked me which aisle I got it from. Maybe if he did his job properly he would know that himself.”

Helpful Report

Posted 4 years ago

“Just been in thorne road branch Doncaster people walking around with no masks and not keeping distance . won’t be going in again It’s not safe to do so”

Helpful Report

Posted 4 years ago

“Gazebo £100 grey had this 2 months and screwed down and even tied with rope to keep safe the screws kept failing out and it’s fell to bits going rusty waste of money no refund was told it’s not to be left out in adverse weather !! We’re in the middle of summer so basically don’t buy !!!!”

Helpful Report

Posted 4 years ago

“All the staff were so happy and helpful. They all went out of their way to help me.i bought a table and chairs set and as I went through the till two staff members helped me to my car and loaded it for me. Nothing was too much trouble. Well done to B&M in Pool Redruth. I was amazed at the service. From the staff on the shop floor who went to search the warehouse for what I wanted. To the guys who served me at the till. They even discounted one item as the box was damaged. Special thanks to Damo and Callam who helped to carry stuff and load it into my car. Brilliant Ervin I’ll be shopping here again.”

Helpful Report

Posted 4 years ago

“I have been looking for a canvas wardrobe as my doorways are narrow , I came across this wardrobe in B&M, amazing . I have never put anything together but was happily surprised , the different size rods were labelled together and instructions perfect. It took me 40mins , I’m so happy 😀”

Helpful Report

Posted 4 years ago

“Staff had no idea of social distancing. One actually touched me twice from behind. Only two tills open, long queues at each, and four/five staff kept standing close chatting whilst one filled a perfume stand which was situated in the middle of the queue. Horrible experience. No wonder Bedford has a high number of cases.”

Helpful Report

Posted 4 years ago

“Two hundred pounds gone down the drain, dye from clothes stained Norsk chairs . I've been told to contact clothes manufacturers as there clothes are not colour fast for every day use very odd feedback from b&m. I will not shop there again.”

Helpful Report

Posted 4 years ago

“Have been trying without success to purchase Lenore anti crease spray at octagon site in Hanley stoke on trent over the last 2 weeks.know it’s popular but absolutely no sign of it staff either unaware of product or claim it will be arriving soon but no sign .Why are B and M advertising themselves as stockists ??”

Helpful Report

Posted 4 years ago

B&M Stores is rated 2.7 based on 340 reviews