B&M Stores Reviews

Name: B&M Stores
Rating: 2.65

2.7 Rating 340 Reviews

40 %

of reviewers recommend B&M Stores

Company Reviews

Questions

Metrics

2.7

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how B&M Stores made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gold star for Nadia in the Ferryhill branch. Excellent customer service when returning an item. Very helpful and accommodating, can`t praise her enough.”

Helpful Report

Posted 5 years ago

“Called in b&m Durham to purchase some purfume asked the assistant if I could sample the perfume first and was told no even though other perfumes in the cabinet had been opened which I pointed out. I was told that she still could not open the one I was interest in as she would get wrong. Very poor customer service how does B&M expect to sell perfume if you cannot sample before you buy”

Helpful Report

Posted 5 years ago

“I just found the cashier not particularly customer friendly another colleague shouting over about a code then I wanted some money back and the staff that came over was smelling off fags so not very impressed”

Helpful Report

Posted 5 years ago

“Website is always wrong saying stores open on boxing day at 8am get to store and its 9am lots of people turned up to store if we hadn't made a fuss they would have ignored us all you hear if you question the staff at this store is it's head office they sort out website the manager of the shop should be checking site great way to keep your customers I would have given no stars but website won't let me”

Helpful Report

Posted 5 years ago

“Awful ...walsall wood branch lady called lyndsey... was rude to another customer and to me. Was throwing my items at the checkout. Not sure if she hates her job or what? But she needs serious customer care training or to be let go. Terrible I will not be back to this branch.”

Helpful Report

Posted 5 years ago

“We took some toys back to the b&m store in Market Harborough The two ladies that dealt with us were very nice and efficient, especially us it was our fault in buying the wrong toys in the first place”

Helpful Report

Posted 5 years ago

“John was so helpful and help me so much. Works at Dingle B&M Liverpool. Think he needs to be praised”

Helpful Report

Posted 5 years ago

“In every store the staff are so friendly and helpful..they are always trying to go the extra mile..brilliant”

Helpful Report

Posted 5 years ago

“Always be sure to check sell by dates on products as they are frequently out of date and on sale at full price. I have also had to return many products which are not working and appear to have been used previously and then re-packaged. I wonder if they are possibly getting returned items from other places, re-packaging and then selling them at slightly cheaper prices. Personally I would prefer to pay a bit more for quality products. Unfortunately quality is not what you will find at B&M stores.”

Helpful Report

Posted 5 years ago

“I often pop into my local b&m Arnold but last weeki was taken aback when a male staff member spoke to another staff member very rudely and abrupt I don't know how she bit her tongue because I wouldn't of”

Helpful Report

Posted 5 years ago

“The stores are scruffy, dirty and the staff do not look presentable at all and rude. Over the last 5 years you’ve got greedy and not considered freshening up the stores and management taking health and safety more on a daily basis.”

Helpful Report

Posted 5 years ago

“I would like to recommend BOBBY from B&M store Wolstanton for his efforts to help me source several items in store. He rang several other stores on my behalf and found items in his store for me. He did this with the great zeal and I Was very impressed with work ethic. Thank you Bobby.... you are a star”

Helpful Report

Posted 5 years ago

“Absolute rubbish! Bentley Bridge. I worked hard for 9years 2 months and was sacked for lies good on me even with no evidence of aggression on camera and conflicting statements not going word for word as any decent frame job is done these so called bits of evidence looked over by C.A.V called fishy and blatant slander and liable they up held the decision in an appeal hope they all never darken my path again seriously ruined my life because of these people I may end up homeless!”

Helpful Report

Posted 5 years ago

“It was my son 1 birthday I got him two toys got home and they didn't work I change the batteries and still not working I will never buy toys again from B&M I am so mad shouldn't have faulty toys on their shelves”

Helpful Report

Posted 5 years ago

“Visit the Shrewsbury Harlescott store quite regularly for occasional bits. Nearly every single time I visit I am not spoken to at the till, never get even a 'hello'. Usually I have to wait for the member of staff to finish their conversation with either a friend in the store or a colleague before they scan my items despite there being no-one else in the queue, and reluctantly as it's made clear the conversation is far more interesting than doing their job. My items are then cast to the end of the packing area, a hand held out for payment and usually not a thank you afterwards. I work in customer service, if I acted like this even for one shift, I would lose my job. Disgusting 'service'.”

Helpful Report

Posted 5 years ago

“Visited the BRUNEL PARK, READING shop yesterday, for the first time. I was disabled and was hubby was struggling with trolley, we were helped by a really kind member of staff, nothing was too much trouble and he found a special disabled trolley. He was even concerned about us getting wet in the pouring rain yesterday. He was too helpful and deserves all the praise possible, thank you so very much. Excellent store.”

Helpful Report

Posted 5 years ago

“I visited the Trent Vale , stoke on trent today, when i went to the till the cashier did not even say hello, then basically threw my goods at me, never offered me a bag, i paid without a thank you, but the girl inquestion was quite happy to speak to other staff nicely and even scracked a smile for them, i thought she was very rude and i wont be visiting this store again”

Helpful Report

Posted 5 years ago

“Heywood store I went in today and asked for help from a young man named nikki he was so helpful and really tried to help me get what I wanted thank you”

Helpful Report

Posted 5 years ago

“I regularly visit the Longton store. But I won't anymore. I am appalled by the attitude of Katie on the tills. She was rude a time before but I thought maybe she is having an off day. She was rude AGAIN! I am a manager for a supermarket that shall remain nameless, if Katie was my memeber of staff I would fire her on the spot.”

Helpful Report

Posted 5 years ago

“Went to the new B&M in Northampton by Morrisons yesterday. Overall, it was tidy and stocked up (as you would expect for a new store) but not much choice particularly on kitten food. The few products that they had were blocked off by a pallet (literally pressed against the shelving) that a member of their staff was distributing across the aisle. Extremely disappointed with his unwillingness to make it a better shopping experience for customers... He looked at me as he saw my trying to look 'through' him to see what kitten food they had and didn't offer to move the pallet even after hearing me say to my bf "I can't see what they've got". He then cracked on with his job and what I didn't understand was, why couldn't he move it when it was placed in the middle of a very long aisle, and he was stocking up the end of the aisle (surely he could have saved himself the extra journey each time!?)… So first impressions, not great.”

Helpful Report

Posted 5 years ago

B&M Stores is rated 2.7 based on 340 reviews