B&M Stores Reviews

Name: B&M Stores
Rating: 2.65

2.7 Rating 340 Reviews

40 %

of reviewers recommend B&M Stores

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2.7

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

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“i only tend to visit the store in Willesden when I really have to because I usually cannot find what I want and the customer service is not always great, so it is usually as a last resort. However today certainly proves why I don't go into that store, because I met the rudest member of staff who treated me like I was something that she had just stepped in. How dare I had the nerve to simply ask her whether they had an item in stock? I complained to the manager, about her rudeness and lack of customer service, and told him that I would be leaving a review online, so here it is! B&M there are loads of people out there who need a job, you don't have to stick with someone, who hates her job and don't want to be there!”

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Posted 1 year ago

“B & M sSaltash. A big thankyou to Callum for his help.A very polite and friendly young man. Helped me by taking a heavy load to my car and pack it in the back.”

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Posted 1 year ago

“Was told by a kiosk member of staff that I could take my tiny dog into store to exchange an item. Once in the shop I was then abruptly ordered out of store by a middle aged female staff member. Even when I was on my way out of the store she continued ordering me out like I was some sort of criminal. No respect whatsoever Disgusting attitude. I will never shop there again.”

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Posted 1 year ago

“Leeds Colton store - Recently recieved a cheque for the cost of my brand new Barbour jacket, however it took 6 months of complaints to their head office prior. My new jacket was ripped on the sleeve by their broken wire basket December 2022. They tried to ignore me and shrug off my complaint, although they had cctv and I complained prior to leaving the store. Their store manager took a picture of my jacket before I left. I took a picture of the basket. I also called customer service as soon as I got home. However........ 50+ emails and 30+ phone calls later, numerous lookups for director level staff on LinkedIn, numerous requests for copies of the cctv footage, which I was told would cost me £200, for the labour and cd burning costs!!! After I threatened to take it further, quoted data protection laws etc, they weren't budging. Finally, after a conference call with one of their bosses and the customer service manager and a further 3 weeks waiting, they to agreed to let me go back into store to view the cctv alongside a member of their staff, so I could show exactly where the basket ripped my jacket sleeve, without charging me for cctv!!! Up to now, 5 months had passed. I then had to chase my appointment time and date to go into store and view the cctv. After 3 weeks, they finally decided to send me a cheque, to cover the cost of my jacket. No compensation, nothing for the amount of times I had called and emailed and been ignored. Clearly, they just expected me to go away, however it was the principle of what had happened that drove me to continue contacting them. I was not happy about paying £190 for a jacket, which I had only worn 2 or 3 times, and their basket had ripped! Terrible company, be prepared to wait forever and email/call a few times a week, should you have a complaint with this company. Their customer service team is an absolute joke and they completley ignore you to try and avoid liability. The worst shopping experience to date.”

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Posted 1 year ago

“B&M Weston High Street Untidy dirty store Prices missing Price errors Inconsiderate staff Smells of tobacco”

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Posted 1 year ago

“Re: new store in Mablethorpe: Choice of items is appalling; far too many facings of far too few products - what a waste of space and a missed opportunity this is. Isles cluttered with marketing baskets and boxes, producing an unwanted obstacle course. In all, a thoroughly unpleasant shopping experience. This was my first and last visit.”

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Posted 1 year ago

“go to Dunelm mirrors I bought in B&M £15 Dunelm £10”

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Posted 1 year ago

“I went shopping at B&M Stenson Rd, Derbyshire DE23 1JD this store for the last few weeks, very bad shopping experience at this store, The staff bumped into me while pushing trcuk when I was pushing a pram, she not even say sorry, she say that is not my fault. Really very bad shopping experience, will not shop with this store again”

Helpful Report

Posted 1 year ago

“Hello Nita here. just like to say a big thankyou to the staff at your store in GOOLE. i go into the store every Sat, your staff are friendly helpful and kind, nothing too much bother for them. I dropped my car keys in the store , they found them and i went back in and they had put them in the back room. I buy plants every saturday, i was just wondering if the girls could do with hose pipe to water the plants. make their job much easier and would save you the loss of your beautiful plants, thankyou once again, well done,xx”

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Posted 1 year ago

“I apply for a day job, according to their form in B&M warehouse in Speke. After that, I was contacted by Adam Feltcher and I asked him to send me a complete description of the job. He send me an invitation. Next day I call him back and ask to confirm what we have talked the day before. His said yes. Next day at the interview in Speke, he announced us (7-8 people) there are only night jobs. So, is obvious why he didn't provided more writing information about the job. Next second I move from there. I add a screenshot to see how cover his back. Be aware how they work at B&M. If they start to lie from the beginning, what will be next?”

Helpful Report

Posted 2 years ago

“I tried b&m in ards I usually go to connswater or the odd time Bloomfield but was in ards so tried there shops not too bad to be honest its nice enough but Jesus staff are miserable one guy with long hair no customer service looks actually suicidal find a way to put a smile on their face”

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Posted 2 years ago

“Had toaster from bm online opened box big hole in toaster front but no broken part in sealed box sent e mail to bm not even a reply so if you do order on check box before driver runs off”

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Posted 2 years ago

“Terrible terrible experience!! I ordered a product online on the 16th of December as a Christmas present with delivery being 4-7 days. I phoned them in the 28th December requesting an update on my delivery. I got told the warehouse lost my package and the will send me a new one immediately. I didn't receive any emails concerning this so today the 3/01/23 I phoned them again and they said it hasn't been dispatched yet so I asked them to email me this. An hour after phoning them they email me with a refund!?!? So i still don't have my product for my elderly parents as their Christmas present! This is disgraceful!”

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Posted 2 years ago

“I bought kitchen rolls in Sainsbury's on boxing day l went into b&m Thorne road Doncaster l put my shopping bag on the counter to make it easier to pick up lm 68 full of arthritis the assistant on the till the first one near the door at 1.45 yester started mouthing at me that l had to show her a reciept l want to see a reciept l want too see a reciept l said l didn't get them from here she said you have to show a reciept l was very annoyed and embarrassed l had a phone costing £1. 350 in my hand her mouthing about my shopping lm not prepared to be treated like that l felt so angry ld just spent £19 in Sainsbury's on plenty kitchen rolls and a frying pan my recieptsare nothing to do with other shops other stores don't behave like that b&m need to train their staff or sack them l won't be shopping their again lm asking my lawyer nephew about whether you have to show another shop your reciepts”

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Posted 2 years ago

“Purchased Eden range King size bedding. The fitted sheet already has bobble on the sheets, and is already feels worn and horrid I threw the sheet out. And the whole bedset is very cheap. BM bed sets are poor quality.”

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Posted 2 years ago

“Alan one of the staff from Haymarket B&M store in Sheffield is very helpful and will go above and beyond to help me find whatever i am looking for everytime I Shop in there nothing is any trouble for him he is very helpful every company needs this kind enthusiasm from their staff 👏👏👏👏”

Helpful Report

Posted 2 years ago

“I returned a bath rack today to your Easterhouse store . I explained politely too big for my bath , to be told by assistant “ it fits my bath “ then got asked what kind of bath do you have? I said a normal bath ! I object to be getting questioned about a genuine return with receipt ! Customer service absolutely shocking from the bath Police 👮‍♀️! I will not shop in this store again”

Helpful Report

Posted 2 years ago

“Just brought a new toy for Christmas for my son at Aylesbury store. I managed to replace it for a new one but no apologies from the manager at all. The toy was covered with battery acid leaking from the toy. This could cause serious life threatening condition for my son as leaking battery contain burning acid. No empathy and lack of professionalism from their side.”

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Posted 2 years ago

“Abergavenny store at 13.50 on 6 December. The lady on the till said neither one word to me nor even looked up at me while putting my purchases through the till and processing my credit card. During the whole process she held a conversation in a very loud voice with a lady on another till over my shoulder. She only acknowledged me when I remonstrated with her for being so incredibly rude. Fortunately this is not my usual experience in B & M. Please instruct till staff to be polite to customers.”

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Posted 2 years ago

“Very rude staff.”

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Posted 2 years ago

B&M Stores is rated 2.7 based on 340 reviews