B&M Stores Reviews

Name: B&M Stores
Rating: 2.65

2.7 Rating 340 Reviews

40 %

of reviewers recommend B&M Stores

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2.7

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DOG TOY NEARLY KILLED MY 18WEEK OLD PUPPY we had this toy in our property less then 24hours before our new puppy fell very ill she had played with this toy exactly how it was sold she played tug of war with my children and the hair off the toy became lodged in my dogs intestines and she needed an emergency operation costing thousands and after care that's also goin to cost And the reply I got from b&m customer is they will not be accepting liability due to me not following the guidelines of the toy they said they came to this decision due to me already telling them that this toy was never left with my puppy and it was caused by a build up of the hair on the toy well yes you clever people when a dog plays tug with somthing then if it's not up to its job it's goin to fall to bits isn't it I noticed the hair coming out that was the reason the dog didn't play with the toy again after only 15-30mins so to now be told this by this absolutely disgusting company that have previous history of this exact thing aswell is just heart breaking they think it's that easy to just sell defective products that hurt and kill our pets and can just wash there hand with just an email well unfortunately for b&m here I have all the proof I need I will now be compiling all this into a video that will be live on YouTube this Sunday 18th of September with the headline B&M nearly killed my dog and washed there hands so if anyone would like to see all the proof that b&m just wasn't interested in then please tune in by searching the title as will be coverd on multiple channels”

B&M Stores 1 star review on 16th September 2022

Helpful Report

Posted 2 years ago

“My wife and I used to enjoy going to the March store good size aisles as my wife is a wheelchair user . We went there on Monday 15 august after they had their refit and the first thing we found was strange that you now go around the store in a anti-clockwise direction and if this was not bad enough you have moved the aisles much closer together so now when I take my wife in her wheelchair there is just enough room to get past when another person is in the aisle and the claustrophobic feeling that this creates is quite bad despite the high ceiling . So in conclusion what used to be a welcoming shopping experience has turned into a very bad one and sorry to say we will not be using this store again”

Helpful Report

Posted 2 years ago

“Well never again will I buy online from b&m I love the shop and I'm always buying solar lights and things like that but never again will I buy toys bought two giant inflatable target for my grandchildren so disappointed that there both faulty my granddaughter was so upset but you can't speak to anyone on the phone on hold for ages and I've done 5 returns inquiries online and 8 days on still nothing no response what so ever its joke I'm getting annoyed by the minute”

B&M Stores 1 star review on 1st August 2022

Helpful Report

Posted 2 years ago

“I have been a fair few times over the last 2 months and i have shopped here alot. But latetly i have not enjoyed shopping in there is it midway through a major refit and it's all chaos in there aisles empty, aisles have been moved everywhere and it's not an enjoyable shopping trip no more so ive decided I won't be returning til Sep also having just 2 tills on when i was in a few days ago I was waiting in a que for 10 minutes I also didn't appreciate a blond haired manager thunk I heard get called Kelly she was talking to some of the staff like they where pieces of pooh on her shoes and looking down her nose at them and i almost wanted to say something as it wasnt nice to hear. On most visits in the past the staff have been happy and smiley yet on this day they were not they all seemed glum and not wanting to be there not sure for this reason but I will be shopping in the thakery one until Sep when the refit is finished.”

Helpful Report

Posted 2 years ago

“AVOID! bought a double egg chair. £34 for delivery. A month later after chasing and b&m ignore me and number does not work. The deliver half a chair damaged and cannot get my money back. Delivery guy dumped it on my door. I don’t want it. I want my money back! No one at b&m answer you. They are scamming customers!!!”

Helpful Report

Posted 2 years ago

“Avoid buying online at all costs🤬🤬🤬🤬 what a rip off company £250 for a double egg chair delivery man said damaged so took back then one week on the phone to a useless pack of women demanding my money back still no look iv been in touch with my back to claim it back for me”

Helpful Report

Posted 2 years ago

“Folding chair listed on website as "good availability." On visiting store, item nowhere to be found. Asked assistant and showed her website (still said "good availability"). She showed me where it should be and said that the website updating is poor and infrequent. Surely, in this day & age computerised stock control is automatic.”

Helpful Report

Posted 2 years ago

“Horrendous service, well no service actually, no reply to emails and couldn’t get through on the phone, faulty patio set no at the skip.”

Helpful Report

Posted 2 years ago

“Don’t buy anything online from this shambolic company. It doesn’t get delivered, they don’t answer their phones or emails. Shocking customer service, they should be shut down.”

Helpful Report

Posted 2 years ago

“BEWARE FOLK. DONT I REPEAT DONT Buy anything online and get it delivered from this company, as its impossible to return it if its not what you expected, or don't like and you have no transport to go to stores. I bought a globe cat/smal dog bed measurement where not true to size, iv been trying to return for over 4 weeks with repeated emails but to no avail have they sent me my returns form, as you can't take it to nearest store, keen to tale your cash, but I'm outrageous at their policy and handling on returning an item when bought offline and had it delivered”

Helpful Report

Posted 2 years ago

“very poor service and staff attitude in pontefract”

Helpful Report

Posted 2 years ago

“The online delivery service is a disgrace, items don’t arrive on time (over 2 weeks late) the customer service assistance over the phone is appalling!! AVOID AT ALL COSTS”

Helpful Report

Posted 2 years ago

“I had a bad experience in B & M today I took a little more time lifting my heavy pot and then a little more time than it seems allowed to put them in my trolley the assistant was making facial gestures to the other shoppers and then trying to give a false smile at myself there was no respect at all and this was the impression of the shopping experience. Get yourself some decent staff on the checkouts its appalling.”

Helpful Report

Posted 2 years ago

“I just been for shopping I ask worker that I need something she doesn’t answer me say me, but shop is very bad the works no respect anyone. I saw the old man talk to your worker she ignored him if she didn’t answer then why she is working?”

Helpful Report

Posted 2 years ago

“Unless and misleading I've gone to two different stores as the website says good availability for the product and when you go to the store they don't have any. The manager tells you not to trust the website for product availability as it's misleading and when you call bnm they don't do product check or availability checks they say go to the store. When you do go to the store they don't have it or can't find the product you are looking for. Waste of time and very unreliable. I got fed up and ordered from Amazon got it delivered without any inconvenience.”

Helpful Report

Posted 2 years ago

“I would like to inform about the appalling service I got at BM Stores at Unit 7A, Imperial Retail Park, Bristol BS13 7TJ on 08/06/22. I wanted to buy an Tower Air fryer £99 which showed limited availability online. I tried calling the shop on 0300 838 9563 to check the stock, which didn't give me an option to check, so had to drive all the way to shop to find not even single unit left!! Whilst I was there it was still showing "Limited Availability" online. Jade from customer service said "Our site is rubbish!!" so I request to speak with Store manager. I had to wait around 10 minutes when Ms Deb Stobbs arrived who just said "I can only apologise and from next year you'll be able to order online" She asked me to ring Chris Robinson (Store Manager) to which I said "You are giving me an FAKE OPTION here- We cant reach anybody on that given number!! I'm absolutely GUTTED with their service!! 1) They didn't gave me an option to check stock over the phone! 2) They didn't gave me an option to RESERVE/BUY it ONLINE and then pick it from the shop! 3) I had to waste my PETROL driving 24 miles to and fro NOT to mention the RISING PRICE OF PETROL!! It has definitely left a very BAD FEELING about their "Website & Customer Service" They definitely need to improve their service as I'm one of their UNHAPPY CUSTOMER !!”

Helpful Report

Posted 2 years ago

“Absolutely disgusted bought a light that when got home didn't work, I was asked at till if wanted a receipt I said no, big mistake would not exchange and couldn't get to speak to the manager. Will stick to home bargains in future. They can keep their b&m reject junk”

Helpful Report

Posted 2 years ago

“Sorry to say the micro lights I purchased earlier this year to ensure you didn’t sell out quickly as last year you had , was a big mistake.. How do you unravel them. Looked pretty simple tied up with wires but once they were off it’s like spaghetti junction. I’m pretty patient at doing this from last years experience but this years selection is just awful. Sadly do not know where the receipt is as wasn’t expecting to return the item. One thing for sure is , not touching this type of light wiring again. Be more practical wrapped around cardboard..”

B&M Stores 1 star review on 21st May 2022

Helpful Report

Posted 2 years ago

“Purchased the Sorrento 6 piece garden set. What a load of cheap tat. Could not put chairs together as holes not lined up correctly. Had to return”

Helpful Report

Posted 2 years ago

“Hello, I wish to formally complain about your Store Manager at Colindale. I visited the store at the beginning of the week, in an attempt to purchase two Smart watches. Although your website promised that the products were available, they were not on display. I approached one of the male Managers who told me that they were 'more than likely in our warehouse but had not been put on display yet'. This Manager told me to return to the store later in the week. I returned to the store again today and they were still not on display. I then approached a male and female Manager to ask about the products. The male Manager then explained that there is sometimes a four or five day delay and difference to availability in the store website offers. I told him that it had been at least four days since I originally enquired. The female Manager then said that they could have been 'stolen'. I asked her that if this was the case, had the products been put on display. This Manager then became aggressive and asked me if I was suggesting that the store had not put warehouse stock on display??? Due to her aggressive attitude I asked her not to speak to me as if I were an idiot. This seemed to enrage her and I walked away. This Manager then followed me continuing to hurl abuse at me including calling me a 'stupid man'. I then informed her that I would report her behaviour and asked her for her name. She refused to identify herself, the male Manager informed me that her name is Caroline, (she is an elderly woman with dyed blonde hair). I will also copy this email and post this message as a review as I believe that this Manager bullies her staff and she attempted to intimidate and bully me. This was made abundantly clear when I told a staff member of the despicable treatment she had attempted to inflict on me and that staff member rolled their eyes and seemed to agree with my opinion on this Managers somewhat peremptory style. I have been forced to email you because your Customer Service department on the Head Office number is not accepting calls! I await your response. Kind regards Oh and by the way the website is still saying 'good availability'”

Helpful Report

Posted 2 years ago

B&M Stores is rated 2.7 based on 340 reviews