B&M Stores Reviews

Name: B&M Stores
Rating: 2.71

2.7 Rating 329 Reviews

41 %

of reviewers recommend B&M Stores

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2.7

Based on 329 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

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“Why advertise wheelie bin boxes on your website when you go to 2 stores and both have never even had them in stock. Shocking customer service you can’t even check stock on an item.”

Helpful Report

Posted 4 months ago

“BLOXWICH STORE .. the security man black chap, big arms, skinny legs James Clayton .. i seen him leave work around 7pm 13thJuly2024 .. driving on somerfield road. He got out his car and started attacking a young man with 2 ladies.. he was wearing B&M uniform.. security.. these people hace never stepped foot in that store before so he had no reason to stop next to them. Nowhere near the store and start attacking the male and trying to take his belongings. Absolutely disgusting behaviour.”

Helpful Report

Posted 5 months ago

“Manager called nick at winter hill shop in Milton Keynes. Asking him about an item . His reply we don’t get training for everything in the shop. He’s a foul disgusting man. Will never shop there again. Rude smarmy and stink of sweat. You need to tell him to wash it puts customers off”

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Posted 5 months ago

“Bought car store seat covers.... Absolute junk....”

Helpful Report

Posted 5 months ago

“Brought hair shavers burnt my son's head as it got to hot.returned item staff member very rude.funny how they get cheeky in store.anyways avoid at all cost.kmt”

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Posted 5 months ago

“Went the b and m store and asked of Gary still employed here One of the staff said he didn't know I hope Gary is still employed at the bexleyheath store as he the Best one there”

Helpful Report

Posted 5 months ago

“I have bought many products from bnm which have done the job I recently purchased raton furniture which was poorly produced that'd to assembly being difficult.”

Helpful Report

Posted 5 months ago

“Never ever decline your receipt! B&M Kingston Park Newcastle When you buy something in B&M Stores they always ask if you would like your receipt. They told me this was in order to save the environment. However, it is also their policy to only refund or exchange faulty good if you can provide a receipt or credit card statement. What a mess on I had trying to exchange faulty goods that I had paid for 2 days before. They declined. I was told “Well there’s nothing we can do because you should’ve taken your receipt” And there was me thinking I was saving the planet. Fortunately for me I knew the day/time that I bought the goods so cctv could be checked. They weren’t happy. While waiting for the evidence I noted that every customer passing through the checkout also declined their receipt. So folks, they are not trying to save the planet they are actually trying to scam out of a refund or exchange for faulty goods.”

Helpful Report

Posted 5 months ago

“I have bought things from b and m and things have been broken or not working and they refuse to take back or give money back very bad customer care”

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Posted 5 months ago

“Today I shopped at the Crossflats Bingley West Yorkshire Store My main purchase was a Mattress, pillows and more. The main reason I write my compliment is for the excellent customer service which I received today, nothing was to much trouble,Tina,Boss Lady, Jackie the checkout operator and Alan on shop floor,I was assisted from shop floor through the checkout and helped outside to my waiting Taxi, but this not only today, this store's staff are always efficient helpful and kind, first rate. Always happy for choice in Home ,food and garden depts, and happy with the prices I just want to say Thank you to the above Thank you B&M Store Crossflats”

Helpful Report

Posted 6 months ago

“Absolutely disgusting how I have just been treated at the Scarborough store . Been really poorly with pneumonia and finally was able to feel up to returning an item to store only to be told I was not able to as it was out of their 30 days return ..it does not even state on the receipt that it is 30 days return .The item has not even been open ,Will never shop in b and m again ..”

Helpful Report

Posted 6 months ago

“Is the first time I shopped in BM very very helpful I've just come out of hospital after having another heart attack that's another story but back to BM I could not stand in the queue that day as I wasn't very well and said to the lady I got I can't stand there and I'll cannot put the stuff back she took me through another til and said it was no problem just safe you're not well we understand that since then I moved into a new flat for not well people I had to get new curtains curtain poles lamp shades I got it off on your shop the manager s I said to a unique Gray and not much budget she picked them all out and very very good indeed I can't remember if her names lane or Linda but she comes from Liverpool I'm very very impressed on the service I got as I was in the catering trade for 43 years my question do you deliver from b&m in town Plymouth it's a very nice store I would normally go to the range for things but I will come to yours just on the principle on how helpful you was and I do know Chris Dawson personally you come out on top 10 fold thank you very much indeed Nigel I will show the lady in your store photographs on how it looks and how it looked before as I do not know how to use the phone to do that but I have taken photographs thank you”

Helpful Report

Posted 6 months ago

“After looking around the Bedford store for ages trying to find Steel Wool, I gave up and went to the till to purchase my other things. I asked the lady at the till if they had Steel Wool, she didn't know but in no time she had asked her colleague who speedily came to help me. He came expecting to carry my bags (I only had a few items) but he said he would look with me for the SW. Turns out he was Security but he walked along the aisles put himself out to help me find the item and to secure it at the correct price. His willingness to help, with no attitude, and his friendliness made it a pleasure to shop in store today. Thank you SIKANDER!!!”

Helpful Report

Posted 7 months ago

“Just been into your store in Runcorn (Bridge Retail Park) to look at the plants. So sad, majority of them were in a very poor state, totally dried out compost, dead or half dead plants. Why have a garden section if plants are not cared for. Heard other customers commenting about the quality. This was in garden centre section at back of store not the plants at front of store”

Helpful Report

Posted 7 months ago

“Staff too bone idle at Crossflatts store to get off their backsides to help. Products incorrectly priced on shelves. One person on the tills whilst queue halfway down the aisle. Why are you paying a manager who is clearly not managing this store. An absolute disgrace and will not waste my time at B&M in the future.”

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Posted 7 months ago

“Megan from Dover honey wood Whitfield was a very helpful lovely member of staff I showed her a product number she got her machine typed number in & explained that's a old number but found me the same product just different packaging she even opened it to see if it matched the picture I had taken & it was what I wanted,we then chatted for a while,& had a really lovely random conversation we even had a few laughs I have never seen this young lady before but what a true credit to B & M thanks Megan for making my shopping experience supreme & making my day with your outstanding help”

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Posted 7 months ago

“Just popped into your Halesowen branch today, couldn’t find what I needed, one of your staff members helped me find everything I was looking for, big thanks to cassie for your help, her bubbly personality had me laughing while shopping today, I will definitely use this store again”

Helpful Report

Posted 7 months ago

“Two days ago I bought a Vax dual purpose hoover and washer. It's awful it's so noisy that it woke my neighbour up who works nights and the suction doesn't pick up all the fluff I had to go around with my battery car hoover which did the job. First and last time I buy a Vax”

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Posted 7 months ago

“Am absolutely discussed that some bloke in batley store asked me what I had down my jacket..I replied by saying are u joking then said do u work here..he said he did work there so I asked for id to which he replied he didn't need id..(which he does)..I opened my outer jacket he then felt in my pockets in my huddy..I was next to be served at the tills and was so embarrassed by this experience..Needless to say I left the goods I was gunna buy..its disgusting that ppl can treat u like this”

Helpful Report

Posted 7 months ago

“All good, lovely selection of things.”

Helpful Report

Posted 7 months ago

B&M Stores is rated 2.7 based on 329 reviews