B&M Stores Reviews

Name: B&M Stores
Rating: 2.71

2.7 Rating 329 Reviews

41 %

of reviewers recommend B&M Stores

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2.7

Based on 329 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They may have good prices but the lack of quality is ridiculous! Duvet covers and linen in general that we bought was the worst quality I have seen! ANYWHERE IN THE WORLD! THIS HAS BEEN THE WORST!! We had to sew the one end together it was so poorly sewed. The whole duvet cover was totally skew.”

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Posted 3 years ago

“OUNTY MALL CRAWLEY WEST SUSSEX RH10 1FP unavailability of Sanitising materials for shopping trolleys when suing the trolleys instore the staff do not look happy Cia Jane and an ethnic lady who wears spectacles should manage the place as it is going down Shelves empty the staff seem to take their time to stack the shelves there was a member of staff with a scottish accent seems to have left but was very helpful The Management at this store needs to change ASAP This store was good when it first opened now it is going downhill something urgently needs to be done Some members of staff are not wearing face masks in Some stores one has to wear a face mask including staff”

Helpful Report

Posted 3 years ago

“Basingstoke store is the most helpful store I have ever been to! They are sooo polite and clearly seem like they are genuinely happy to help!”

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Posted 3 years ago

“I visited the store on Preston docks today and was taken aback by the way the ckeckout supervisor 'Luke' spoke to the female checkout operator. It was quite aggressive and unpleasant. This was my first time shopping in any of your stores and it this is an example of your management I wont be going again.”

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Posted 3 years ago

“No problems with the staff who were quite sympathetic to my plight. My issue with B&M is that they do not answer the phone and there is no way of checking the availability of stock unless you go inshore. I do not drive and both of my "local" B&M stores are inaccessible without taking several buses or buses and trains. This is frustrating as it costs several pounds to get there only to find the product required is unavailable and no one can tell you when the items will actually be in stock... in this instance 5 VISITS LATER!!! and still no large Cornish stones.... I got a friend to bring all they had at a store near to them (NW10) around 20 to add to the 20 I had bought which is not enough. Probably need another 20/30. I have a garden project which I have started and may not be able to finish. 😡😡😡 Feeling angry, frustrated and out of pocket as each trip costs around £4/£5 there and back.”

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Posted 3 years ago

“This was awful my cream wasn’t good it burned my balls off like sheeeesh”

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Posted 3 years ago

“I shopped at Ilkeston store & the product I wanted appeared to be sold out. Two assistants were very helpful in trying to track one down at other stores but then made my day as they had found one in the store room. Thank you for being so helpful & providing excellent customer service.”

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Posted 3 years ago

“Went in store milecross Lane Norwich looking for member of staff Lynn ward you were very helpful and if I could give 11 for the service I got I would thankyou”

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Posted 3 years ago

“On visiting b&m hoo brook store Kidderminster I was concerned as I counted 4 people not wearing face coverings they were noticed by staff but as far as I could tell nothing was said when shopping or going through check out.I know some people can't wear one but I wouldn't expect to find four people at the same time .I also noticed on there announcements they ask customers to keep 2 meters apart but do not mention masks which seems odd.”

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Posted 3 years ago

“Would like to say a big Thank you to LAUNCESTON B AND M! The staff Shelia and Lisa were so helpful and friendly. They went above and beyond to find a piece of furniture I saw online and wanted. They couldn't find it but the looked everywhere, and found one in the warehouse, even though it was on the bottom of the pallet. They was even on the phone to track on down for me. Fantastic customer service and highly recommend. Great staff ☺️”

Helpful Report

Posted 3 years ago

“Houghton le spring shop is rubbish no workable cueing sistom people aloud to just walk to the front with out been challenged by staff, not worth complaining staff don't care worst customer service I have ever experienced.”

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Posted 3 years ago

“We have been looking for some side tables for a long time now, finding some of them very expensive. Found these this morning at a very reasonable price of £50 for the two. Very good quality. Really happy with our purchase.”

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Posted 3 years ago

“On 19th May 2021 I went to Wolstanton Retail Park, Stoke on Trent to buy outdoor plants for my garden. I was shocked and saddened that rows and rows of lovely beautiful plants were in terrible condition due to no watering. Terrible waste, I didn't buy any. GET WATERING B&M”

Helpful Report

Posted 3 years ago

“you shop is bad your staff should be fined not wear face covers in shop you need fined customer don't feel save ether thi law or have forgot this disgusting shop dirty as well greenock store poor”

Helpful Report

Posted 3 years ago

“I went to my local branch of b & m this morning (Newcastle -under-Lyme ) looking for a chest of drawers ( millbrook). I wanted them for my daughters bedroom. Not finding any on the shelves, I asked an assistant if she could help. She couldn’t have been more helpful. Looking out the back on today’s delivery, advising me about other stores. Which I really appreciated. I wish I’d taken note of her name. Great service.”

Helpful Report

Posted 3 years ago

“I went to the Hartlepool store at teesbay Yesterday 30th April at about 4:30. Both my wife and I are handicapped. My wife went down an isle in front of me I was 10 meters behind, there where two members of staff in the isle with a trolly partly blocking the isle, they were talking socially, I said excuse me but was ignored so to get past I nudged the trolly slightly. At the top of her voice she said you could have said excuse me, I said I did but you were chatting to each other. She kept on Shouting you could of said excuse me. I kept on walking not wanting an argument and I was extremely embarrassed as I am an elderly gentleman in his mid 70s.I joined up with my wife several isles later. After we had filled our basket the staff member 10 minutes later who had been shouting came up to my wife and I and said “put the basket down and get out she said they have a nil policy for abuse. It was her being very load and rude to me a customer. I asked to see the store Maneger she said I could not and get out she claimed she was a supervisor so I asked for her name (no name badge) she refused and kept on moving towards us not keeping to social distancing. She could have asked myself to leave the store even though I am at a loss why. She had absolutely no reason to kick my wife out as she was not present when I nudged the trolly. This has deeply traumatised my wife. This member of staff was completely out of order and does no credit towards this company whose both wife and I use a lot. I have emailed customer services and am awaiting a reply.”

Helpful Report

Posted 3 years ago

“Staff on every aisle but only 2 tills open and ludicrous tills. Such a waste of time.”

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Posted 3 years ago

“Was in Elgin store,the staff there are so helpful every time I have needed help they just cant do enough for you.Asked a young lad what charger I need for my phone he just went and got one for me .”

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Posted 3 years ago

“I went into my local B and M, Burnage, Manchester, and was assisted by a very patient, knowledgeable and overall attentive and accommodating employee by the name of Ray. Thank you!”

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Posted 3 years ago

“We bought a cushion and a lovely throw for our new chair. We also enjoy the ' no added sugar ' products.”

Helpful Report

Posted 3 years ago

B&M Stores is rated 2.7 based on 329 reviews