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BMW Reviews

2.3 Rating 86 Reviews
30 %
of reviewers recommend BMW
2.3
Based on 86 reviews
Shipping & Delivery
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Own Driver
Customer Service
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Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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BMW 1 star review on 30th September 2024
Elijah
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
5
Anonymous
Anonymous  // 01/01/2019
First of all, I am a good, paying, I would say premium customer and before engaging with the sales in Mini BMW, I’ve been a big brand’s fan. I strongly warn you against buying anything from this company, I believe that the company is not only unprofessional but also does not fully align with the consumer’s legal rights. I feel cheated and maybe I’ve actually been cheated which was suggested by a few lawyers I consulted on the case. Below, please find the description of the process that I have experienced and which was used on me: 1. The local company’s salon offered to sell me a brand new car based on my configuration. 2. They proposed to me a lease plan with no initial financing which surprised me as I was prepared for the initial payment or even buying the car for cash. 3. I was pretty happy and decided to place an order - after all, why not, I even paid an upfront payment and signed the agreement. 4. A few days before getting a car and after few months wait, I received the information that they are not going to align to the agreement signed (just like this no big deal for them) and they will not sell me the car for the mentioned price and with the following terms, in fact, I need to pay even more money, they will not lease me the car without further payment and in fact, if I don’t want the car, they will not stick to the agreement and sell to somebody else. 5. I said ok, I planned some budget for the car, I was prepared for initial payment and despite the lawyers’ advice, I thought ok, let’s make a deal. 6. I signed the agreement, I got the car. 7. During signing the salesman promises there will be no more payments 8. When signing agreement, a next fee is added to the pricing which needs to be paid. 9. They offered me a fixed interest rate but once I signed the agreement it turned out that the signed rate is floating interest rate. 10. Once I signed the agreement, they quickly took the papers, acting like in some kind of “cheating house” or “fake loan company” - no time to read, just sign and go away and once I came back to them requesting the change of floating to fixed as agreed previously, they said sorry but this is already signed. I quoted my right to 14-day annulment which is granted to every citizen but received the information that they don’t have anything like this and I can go away. So basically, the process of buying a car in my case from the company I was fascinated with turned into a nightmare and was an experience straight from a medieval century. I’m a solid entrepreneur running a global business and I haven’t experienced anything of this kind, simply wanted to buy a car, cash, or lease. But I’ve been treated like garbage and like never before. I strongly warn you against using this company’s services or buying anything from this brand, I feel cheated and maybe I have been - I passed the case to my lawyer and I will be happy to share the evidence with other cheated customers.
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Posted 2 years ago
The Service, and awesome customer care individuals who assisted us went way above and beyond our expectations. BMW made our flat tire experience awesome. The process and team where the best we have ever dealt with. Thank you
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Posted 2 years ago
Great cars, dreadful customer support. Main dealers exist to satisfy their own agenda, zero consideration for the client expectations, it's all about their own interests. Not intending to bore you with another "he said she said" story, there's plenty on here to outline the shocking customer contempt, I am just another one of many. Avoid avoid avoid.
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Posted 2 years ago
Still waiting for a headlight after four months. They have my £1200 that I had to pay up front but they have no idea when they will have one. Car has run out of mot now so I have no car and they dont care in the slightest.
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Posted 2 years ago
BEWARE - Stay well clear of BMW Finance! I rang them for a redemption figure, because I had sold my car. I cleared the outstanding finance in the same day. Their adviser told me I could cancel my direct debit and he confirmed the debt had been repaid. A few weeks later they sent me a letter saying I owe 1 more payment and they slapped a late payment on my credit file. If you try and call them they promise to look into it and "one of their managers will call you back", but this never happens. They won't even respond to complaint letters. I've never had dealings with such an unprofessional company in all my life. If you thinking about getting finance from this company honestly run a mile, it's not worth all the stress you will have.
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Posted 3 years ago
Sytner Leicester - Poor quality vehicle preparation. Awful aftercare service. quite simply unacceptable customer service from this giant of a company where simple resolution and customer service should come first instead of the sale!
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Posted 3 years ago
Ken Vitte at BMW Park Royal was great!!! Super professional, helpful and very lovely throughout. A great communicator and incredible asset to your company! Thank you Ken! 🙏
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Posted 3 years ago
ABSOLUTE DISGRACE THEY HAVE UNNECESSARY RECALLS SO THEY AN TRY AND GET WORK CATEGORICALLY SAID DO THE AIR BAG AND THAT'S ALL AND THEY DID A HEALTH CHECK MY CAR IA ABSOLUTELY FINE AND THEY SAID IT WAS A DEATH TRAP AND NEEDED URGENT WORK DOING COULD NOT RECOMMEND THEM LESS
Helpful Report
Posted 3 years ago
DAYLIGHT ROBBERY - BMW WILLIAMS BOLTON NEED A NEW FINANCE PARTNER - DON'T SIGN ANY FINANCE DEALS WITH THIS INSTITUTION - THERE ARE MANY OTHER REPUTABLE AND HONEST COMPANIES WHO WILL NOT SWINDLE YOU. NEVER IN MY LIFE EXPECTED THIS FROM A BMW PARTNER. A FIAT DEALERSHIP OFFERS BETTER SERVICE. UTTERLY DISGUSTED. BMW Williams Bolton passed the finance to BMW Financial Services - I will not accept any excuses that its a different company - I bought a £77,980 BMW - this is not a JOKE and I don't expect to be treated like a JOKE. I bought and made finance deals for £5,000 and got better service and didn't the way i'm feeling with you guys, which is SCAMMED. I wish I can leave 0 stars for this disgusting company. Purchased a used BMW 850I for £77,980 in November 2020 and paid 30% downpayment. I financed £54,200 for 36 months with 2.9% APR through this company which got I approved instantly. Collected the car from the dealership , happy with the car, so far all good. Travelled to my home country, and Covid-19 lockdowns broke out and could not return back to the UK but Always honoured my direct debits, and paid 7 so far. Unfortunately the vehicle was vandalised and burnt, and I have decided to pay and settle my finance 7 months after signing, instead of the 36 months finance, as I am selling the car for parts and I have purchased another vehicle. I have spent the last 4 days ringing BMW Financial Services 20 times a day, waiting to receive the amount balance to settle my account in full. They sent me a figure of £48,000 yesterday and I replied that i have made 7 direct debit payments and 2.9% interest for 7 months does not amount to a balance for £47,700. The dealership where I have purchased my next car has worked out and advised me that my settlement figure should be in a region of £44,000 and I have begged and begged for them to explain why they want to charge me a whopping extra £3,700 and they simply don't answer or explain to me anything. Normally a finance company fights with customers to pay their debts however they are doing the opposite with me - They are fighting me because I am paying 29 months earlier and want to overcharge me. I WANT TO PAY MY DEBT - I AM NOT RUNNING AWAY FROM MY DEBT - BUT I WILL NOT ALLOW THEM TO STEAL FROM ME. DISGUSTING AND I AM TAKING IT FURTHER EVEN IF I HAVE TO GO TO THE SUPREME AND EU COURT
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Posted 3 years ago
Bmw is a joke!! If you thinking to buy 3 series, think twice! BMW 3-Series 17 plate Having owned this vehicle for 11 months keeping it well maintained and running smooth, i did regard this car as my pride and joy. That is until Thursday night when I was involved in a serious accident, accidents happen and that’s why we have insurance. However one main aspect of me buying this vehicle was modern cars are safer, more reliable and having spent £18,000+ on this car this is what I expected. This was not the case on Thursday night, whilst driving in the middle lane of the motor way at 67mph my electronic steering wheel failed, causing the wheels to lock and ended with me spinning out and hitting the middle separator barriers at high speed. The car took a big hit at the front and I spent the night in hospital with a very badly cut leg injuries to my neck and back. With all this damage caused I want to know why the airbags failed to deploy for myself and my passenger, We could have been killed that day. If I had, a full investigation would be undertaken to determine the cause and why I suddenly ended up crashing into the middle barriers with no real reason. Today instead I am being asked to pay to find out why. I nearly lost my life in one of your vehicles and because it falls out of ‘warranty’ time limits you are still trying to make money for a diagnostic check,I feel this is unjustified that I could have lost my life in one of your vehicles and now I am still having to mentally take on more stress to determine why all this happened. I rang bmw customer service and explained the accident, they have admitted that bmw 3 series have common fault with the steering wheel as it is electriconic but they were not sure why my airbags failed to deploy so they advised me to go to Local bmw customer service department. I went to Leicester bmw sytner and they tried to avoid checking my car as well charging me extra money as my car don’t have warranty. Regardless of the warranty, all I wanted was my car to be checked to see why my steering wheel locked and why my airbags failed to deploy. One of the staff was rude and said am blaming bmw, when all I wanted was for them to check why my steering wheel locked and why my airbags failed to deploy, two people would’ve lost their life that night because of this. They need to improve their customer service, it’s disgusting.
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Posted 3 years ago
Was misold a service plan, paid the agreed amount monthly from Sep 2020 till Apr 2021 and when I took the car to get serviced, I was hit with a £190 fee which was never mentioned before. They are now refusing to open a complaint from a paying customer, they won't answer my calls and won't call me. Once these guys have your money, you will not matter to them. PLEASE AVOID AT ALL COSTS
Helpful Report
Posted 3 years ago
Was misold a service plan, paid the agreed amount monthly from Sep 2020 till Apr 2021 and when I took the car to get serviced, I was hit with a £190 fee which was never mentioned before. They are now refusing to open a complaint from a paying customer, they won't answer my calls and won't call me. Once these guys have your money, you will not matter to them. PLEASE AVOID AT ALL COSTS
Helpful Report
Posted 3 years ago
If your of certain ethnicity/non white and own a Motabillity vehicle I would strongly recommended you do not use BMW Stephen James Bromley. They are extremely unprofessional/racist is my opinion from having dealings with them, worst experience I have ever had in my life! I have been extremely saddened today as I’m having to write this review as I never thought in a million years I would be treated like this and made to feel like a second class citizen by BMW.The amount of unprofessionalism and racial profiling I feel I have been subjected to IS UNBELIEVABLE, discrimination at its best! They don’t carry out there work properly. The service technicians that are on £190 + VAT an hour don’t conduct themselves in front of customers appropriately , They overcharge you for work and don’t carry out the Job properly/professionally. PLEASE BE WARNED! DO NOT BRING YOUR VEHICLE TO THIS GARAGE! #BLM
Helpful Report
Posted 3 years ago
If your of certain ethnicity/non white and own a Motabillity vehicle I would strongly recommended you do not use BMW Stephen James Bromley. They are extremely unprofessional/racist is my opinion from having dealings with them, worst experience I have ever had in my life! I have been extremely saddened today as I’m having to write this review as I never thought in a million years I would be treated like this and made to feel like a second class citizen by BMW.The amount of unprofessionalism and racial profiling I feel I have been subjected to IS UNBELIEVABLE, discrimination at its best! They don’t carry out there work properly. The service technicians that are on £190 + VAT an hour don’t conduct themselves in front of customers appropriately , They overcharge you for work and don’t carry out the Job properly/professionally. PLEASE BE WARNED! DO NOT BRING YOUR VEHICLE TO THIS GARAGE! #BLM
Helpful Report
Posted 3 years ago
Horrendous financial company to deal with. Don't trust them. I bought a used car on Hire Purchase and decided to pay it off early. I paid large sums of money towards this early repayment to reduce my term and reduce my monthly payments. And then a final large sum to pay the settlement figure. However, BMW Finance decided to add more borrowing to my account too. Therefore making no difference to the amount I owed. I received arrears letter after arrears letter; my credit score became affected; direct debits were still taken from my account after the settlement; indemnity claims were made and then charged; and I spent weeks on the phone to BMW trying to get it sorted. The customer service was atrocious. I was told several times that I was wrong, spoken over, that mangers would call me back and never did, I wrote emails detailing all calculations that were replied to with the same arrears info saying I was wrong. I fought tooth and nail to finally get this sorted and now they're doing the same thing with my wife. Don't put yourself through the stress. I can't imagine how many people they have scammed of money.
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Posted 3 years ago
Cheated by Williams Manchester BMW We have bought a car from them on 15 Oct'20 and in 24h we reported an issue with the car, "shaking" when driving with the speed 68-80mph.After not very nice conversation they agree to take the car and check it. After two months we we forced to collective the car as the courtesy we had the toad tax run out and they said they checked our car and everything is ok however we didn't agree with this opinion . Meanhile we made a complain to them but there was not respond. We also contacted the UK BMW and reported the situation. The UK BMW arranged an appointment with external garage for yesterday 12.1.21 to check the car again and the outcome of the inspection was shocking. The "shaking " issue is still there ,as we tough ,and it is not typical for the car as we were told by Williams Manchester. Also, we were told the car shouldn't be approved for sold by them to anyone. It has more issues :recall which should be done before it was sold to us ; tyres in the care are not approved by BMW; fresh MOT wasn't done and we were told it would be and a few more little issues . I was advised to speak to the high manager at Williams but instead a sales assistant was sent to speak to me saying there is nobody available. I told him about the news i got form other garage and left him the car keys and logbook saying that i don't want the car any more because they lied to me about the state of the car but requested a courtesy car from them in next 24h and then I left. In next 20 mins surprasingly a manager rang me and then sent me an email saying I'm not allowed to leave the car as I'm not the owner but Black Horse (car was on finance and I informed them about my action). I informed the manager that Im open to negotiations but he refused. In regard to the courtesy car which we need urgently as we are both key workers we were told we not going to have it. Today ,none of us could go to work and provide needed service in this difficult time but also we are loosing income.We are so deeply disappointed that such a big name like Williams BMW treated us not nice , lying to us and now taking any responsibility for the service they provided to us.
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Posted 3 years ago
The extended warranty isn't worth the paper its written on as they use 'signs of corrosion' as an excuse for not repairing + keep the car for 2 weeks without calling back following long conversations with different people on the phone to try to resolve the situation. Video or part showed slight oxidation which would surely appear on most parts underneath a car...certainly wasn't a legitimate reason to renege on a £400 policy! Even if they had decided not to honour the claim the service was atrocious and took several really long phone calls made by me just to get the car back.
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Posted 4 years ago
Bought an X5 last August, new shape, lovely car but the aftersales is just awful. Broke a wing mirror curtesy of small child opening another car door. rang BMW Crewe where I purchased the car, had to wait 3 weeks to book it in, no curtesy cars because of covid, and they wanted it for a whole day just for a mirror. Got phone call at 16.45 to say it was ready, my husband went to collect it and after waiting half an hour the mechanic came out and said the mirror was on but no one knew how to refit the camera " It didn't come with instructions " . They would ring to rebook at our convenience. They didnt , Tried phoning over next few days and no answer . Sent email ( which had been read ) no reply. Contacted Head office complaints, reported it, got a report number this was a monday, she promised to contact me by Friday at the latest. Nothing !. Finally my husband finished work early and went back into the garage and threatened to stop the payment ( they wouldn't release the car till we paid ) unless it was sorted. It was finally done last Saturday morning while he waited. It does not inspire me with confidence that the people servicing my car , and therefore responsible for my safety cannot even fit a wing mirror and it cost me £1142 for the privilege. Lost a sale as well as my husband was looking to change his car to a BMW when he went to pick mine up. He has since bought a Kia stinger
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Posted 4 years ago
Eddie & Guy from Sycamore BMW in Peterborough were absolutely brilliant , This is my first BMW and I can recommend them most highly . From my test drive experience to collecting my new car they were amazing .
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Posted 4 years ago
BMW SYTNER- CHIGWELL Defo the place to go to if you are having issues with your car. The Manager/staff (Reggie) are incredibly generous went above and beyond for me. Extremely happy with their service and kindness.!
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Posted 4 years ago
BMW is rated 2.3 based on 86 reviews