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BMW Reviews

2.3 Rating 92 Reviews
30 %
of reviewers recommend BMW
2.3
Based on 92 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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0800325600

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info@bmw.co.uk

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BMW 3 star review on 29th March 2025
Anonymous
BMW 1 star review on 30th September 2024
Elijah
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
6
Anonymous
Anonymous  // 01/01/2019
Never again will I buy a BMW buyer beware. There very poor after care service. BMW used to be a car you could be proud of, not anymore. I’m disgusted with my X1. Wheels are all corroded after 26, 000 miles and BMW say they can do nothing to help. What a complete let down they have become. Never again. Buyer beware
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Posted 1 year ago
Excellent service
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Posted 2 years ago
They look nice Have a lot of electronics the engines are terrible. The timing chains are the worst issue. I replaced one on a 2013 . $6000. On my 7 series The time in China is on Another $6000. These cars were under a $100 a mile. It's very sad
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Posted 2 years ago
I had a puncture in France phoned bmw assistance every they said would be sorted. Sent someone out to plug the tyre but they couldn’t because the side wall position with a nail. Bmw said they would recover vehicle back to Uk with are towing caravan but unfortunately we had a dog and they could not. Reason was they could not get a tyre. Left me stranded for 3 days until I myself and a independent managed to get two tyres. Different make but found out the vehicle wasn’t on run flat tyres as I thought it was. Could not get bmw assistance to recover the vehicle tyre garage in France. It was BMW X5 m40d 7000miles just 12 mths old ruined my holiday no offer of hire. 3 weeks waiting for tyres in Uk my one on individual 22” alloys Be warned don’t break down out side of Uk
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Posted 2 years ago
It’s my first and last BMW car I’ll ever own. The timing chain had gone after 35000 miles, £5k and a month later the front spring went which luckily didn’t cause a crash. After 5yrs It’s one big money pit. What I’ve learnt - BMW cars are cheaply made, poorly put together and customer service is poor and unreliable. Be safe and save your money, don’t buy bmw.
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Posted 3 years ago
BMW select Manchester Russell was fantastic no pressure went through everything we wasn’t sure of answering all relevant questions absolute gentleman thank you
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Posted 3 years ago
First of all, I am a good, paying, I would say premium customer and before engaging with the sales in Mini BMW, I’ve been a big brand’s fan. I strongly warn you against buying anything from this company, I believe that the company is not only unprofessional but also does not fully align with the consumer’s legal rights. I feel cheated and maybe I’ve actually been cheated which was suggested by a few lawyers I consulted on the case. Below, please find the description of the process that I have experienced and which was used on me: 1. The local company’s salon offered to sell me a brand new car based on my configuration. 2. They proposed to me a lease plan with no initial financing which surprised me as I was prepared for the initial payment or even buying the car for cash. 3. I was pretty happy and decided to place an order - after all, why not, I even paid an upfront payment and signed the agreement. 4. A few days before getting a car and after few months wait, I received the information that they are not going to align to the agreement signed (just like this no big deal for them) and they will not sell me the car for the mentioned price and with the following terms, in fact, I need to pay even more money, they will not lease me the car without further payment and in fact, if I don’t want the car, they will not stick to the agreement and sell to somebody else. 5. I said ok, I planned some budget for the car, I was prepared for initial payment and despite the lawyers’ advice, I thought ok, let’s make a deal. 6. I signed the agreement, I got the car. 7. During signing the salesman promises there will be no more payments 8. When signing agreement, a next fee is added to the pricing which needs to be paid. 9. They offered me a fixed interest rate but once I signed the agreement it turned out that the signed rate is floating interest rate. 10. Once I signed the agreement, they quickly took the papers, acting like in some kind of “cheating house” or “fake loan company” - no time to read, just sign and go away and once I came back to them requesting the change of floating to fixed as agreed previously, they said sorry but this is already signed. I quoted my right to 14-day annulment which is granted to every citizen but received the information that they don’t have anything like this and I can go away. So basically, the process of buying a car in my case from the company I was fascinated with turned into a nightmare and was an experience straight from a medieval century. I’m a solid entrepreneur running a global business and I haven’t experienced anything of this kind, simply wanted to buy a car, cash, or lease. But I’ve been treated like garbage and like never before. I strongly warn you against using this company’s services or buying anything from this brand, I feel cheated and maybe I have been - I passed the case to my lawyer and I will be happy to share the evidence with other cheated customers.
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Posted 3 years ago
The Service, and awesome customer care individuals who assisted us went way above and beyond our expectations. BMW made our flat tire experience awesome. The process and team where the best we have ever dealt with. Thank you
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Posted 3 years ago
Great cars, dreadful customer support. Main dealers exist to satisfy their own agenda, zero consideration for the client expectations, it's all about their own interests. Not intending to bore you with another "he said she said" story, there's plenty on here to outline the shocking customer contempt, I am just another one of many. Avoid avoid avoid.
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Posted 3 years ago
Still waiting for a headlight after four months. They have my £1200 that I had to pay up front but they have no idea when they will have one. Car has run out of mot now so I have no car and they dont care in the slightest.
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Posted 3 years ago
BEWARE - Stay well clear of BMW Finance! I rang them for a redemption figure, because I had sold my car. I cleared the outstanding finance in the same day. Their adviser told me I could cancel my direct debit and he confirmed the debt had been repaid. A few weeks later they sent me a letter saying I owe 1 more payment and they slapped a late payment on my credit file. If you try and call them they promise to look into it and "one of their managers will call you back", but this never happens. They won't even respond to complaint letters. I've never had dealings with such an unprofessional company in all my life. If you thinking about getting finance from this company honestly run a mile, it's not worth all the stress you will have.
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Posted 3 years ago
Sytner Leicester - Poor quality vehicle preparation. Awful aftercare service. quite simply unacceptable customer service from this giant of a company where simple resolution and customer service should come first instead of the sale!
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Posted 3 years ago
Ken Vitte at BMW Park Royal was great!!! Super professional, helpful and very lovely throughout. A great communicator and incredible asset to your company! Thank you Ken! 🙏
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Posted 3 years ago
ABSOLUTE DISGRACE THEY HAVE UNNECESSARY RECALLS SO THEY AN TRY AND GET WORK CATEGORICALLY SAID DO THE AIR BAG AND THAT'S ALL AND THEY DID A HEALTH CHECK MY CAR IA ABSOLUTELY FINE AND THEY SAID IT WAS A DEATH TRAP AND NEEDED URGENT WORK DOING COULD NOT RECOMMEND THEM LESS
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Posted 3 years ago
DAYLIGHT ROBBERY - BMW WILLIAMS BOLTON NEED A NEW FINANCE PARTNER - DON'T SIGN ANY FINANCE DEALS WITH THIS INSTITUTION - THERE ARE MANY OTHER REPUTABLE AND HONEST COMPANIES WHO WILL NOT SWINDLE YOU. NEVER IN MY LIFE EXPECTED THIS FROM A BMW PARTNER. A FIAT DEALERSHIP OFFERS BETTER SERVICE. UTTERLY DISGUSTED. BMW Williams Bolton passed the finance to BMW Financial Services - I will not accept any excuses that its a different company - I bought a £77,980 BMW - this is not a JOKE and I don't expect to be treated like a JOKE. I bought and made finance deals for £5,000 and got better service and didn't the way i'm feeling with you guys, which is SCAMMED. I wish I can leave 0 stars for this disgusting company. Purchased a used BMW 850I for £77,980 in November 2020 and paid 30% downpayment. I financed £54,200 for 36 months with 2.9% APR through this company which got I approved instantly. Collected the car from the dealership , happy with the car, so far all good. Travelled to my home country, and Covid-19 lockdowns broke out and could not return back to the UK but Always honoured my direct debits, and paid 7 so far. Unfortunately the vehicle was vandalised and burnt, and I have decided to pay and settle my finance 7 months after signing, instead of the 36 months finance, as I am selling the car for parts and I have purchased another vehicle. I have spent the last 4 days ringing BMW Financial Services 20 times a day, waiting to receive the amount balance to settle my account in full. They sent me a figure of £48,000 yesterday and I replied that i have made 7 direct debit payments and 2.9% interest for 7 months does not amount to a balance for £47,700. The dealership where I have purchased my next car has worked out and advised me that my settlement figure should be in a region of £44,000 and I have begged and begged for them to explain why they want to charge me a whopping extra £3,700 and they simply don't answer or explain to me anything. Normally a finance company fights with customers to pay their debts however they are doing the opposite with me - They are fighting me because I am paying 29 months earlier and want to overcharge me. I WANT TO PAY MY DEBT - I AM NOT RUNNING AWAY FROM MY DEBT - BUT I WILL NOT ALLOW THEM TO STEAL FROM ME. DISGUSTING AND I AM TAKING IT FURTHER EVEN IF I HAVE TO GO TO THE SUPREME AND EU COURT
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Posted 3 years ago
Bmw is a joke!! If you thinking to buy 3 series, think twice! BMW 3-Series 17 plate Having owned this vehicle for 11 months keeping it well maintained and running smooth, i did regard this car as my pride and joy. That is until Thursday night when I was involved in a serious accident, accidents happen and that’s why we have insurance. However one main aspect of me buying this vehicle was modern cars are safer, more reliable and having spent £18,000+ on this car this is what I expected. This was not the case on Thursday night, whilst driving in the middle lane of the motor way at 67mph my electronic steering wheel failed, causing the wheels to lock and ended with me spinning out and hitting the middle separator barriers at high speed. The car took a big hit at the front and I spent the night in hospital with a very badly cut leg injuries to my neck and back. With all this damage caused I want to know why the airbags failed to deploy for myself and my passenger, We could have been killed that day. If I had, a full investigation would be undertaken to determine the cause and why I suddenly ended up crashing into the middle barriers with no real reason. Today instead I am being asked to pay to find out why. I nearly lost my life in one of your vehicles and because it falls out of ‘warranty’ time limits you are still trying to make money for a diagnostic check,I feel this is unjustified that I could have lost my life in one of your vehicles and now I am still having to mentally take on more stress to determine why all this happened. I rang bmw customer service and explained the accident, they have admitted that bmw 3 series have common fault with the steering wheel as it is electriconic but they were not sure why my airbags failed to deploy so they advised me to go to Local bmw customer service department. I went to Leicester bmw sytner and they tried to avoid checking my car as well charging me extra money as my car don’t have warranty. Regardless of the warranty, all I wanted was my car to be checked to see why my steering wheel locked and why my airbags failed to deploy. One of the staff was rude and said am blaming bmw, when all I wanted was for them to check why my steering wheel locked and why my airbags failed to deploy, two people would’ve lost their life that night because of this. They need to improve their customer service, it’s disgusting.
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Posted 3 years ago
Was misold a service plan, paid the agreed amount monthly from Sep 2020 till Apr 2021 and when I took the car to get serviced, I was hit with a £190 fee which was never mentioned before. They are now refusing to open a complaint from a paying customer, they won't answer my calls and won't call me. Once these guys have your money, you will not matter to them. PLEASE AVOID AT ALL COSTS
Helpful Report
Posted 3 years ago
Was misold a service plan, paid the agreed amount monthly from Sep 2020 till Apr 2021 and when I took the car to get serviced, I was hit with a £190 fee which was never mentioned before. They are now refusing to open a complaint from a paying customer, they won't answer my calls and won't call me. Once these guys have your money, you will not matter to them. PLEASE AVOID AT ALL COSTS
Helpful Report
Posted 3 years ago
If your of certain ethnicity/non white and own a Motabillity vehicle I would strongly recommended you do not use BMW Stephen James Bromley. They are extremely unprofessional/racist is my opinion from having dealings with them, worst experience I have ever had in my life! I have been extremely saddened today as I’m having to write this review as I never thought in a million years I would be treated like this and made to feel like a second class citizen by BMW.The amount of unprofessionalism and racial profiling I feel I have been subjected to IS UNBELIEVABLE, discrimination at its best! They don’t carry out there work properly. The service technicians that are on £190 + VAT an hour don’t conduct themselves in front of customers appropriately , They overcharge you for work and don’t carry out the Job properly/professionally. PLEASE BE WARNED! DO NOT BRING YOUR VEHICLE TO THIS GARAGE! #BLM
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Posted 4 years ago
If your of certain ethnicity/non white and own a Motabillity vehicle I would strongly recommended you do not use BMW Stephen James Bromley. They are extremely unprofessional/racist is my opinion from having dealings with them, worst experience I have ever had in my life! I have been extremely saddened today as I’m having to write this review as I never thought in a million years I would be treated like this and made to feel like a second class citizen by BMW.The amount of unprofessionalism and racial profiling I feel I have been subjected to IS UNBELIEVABLE, discrimination at its best! They don’t carry out there work properly. The service technicians that are on £190 + VAT an hour don’t conduct themselves in front of customers appropriately , They overcharge you for work and don’t carry out the Job properly/professionally. PLEASE BE WARNED! DO NOT BRING YOUR VEHICLE TO THIS GARAGE! #BLM
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Posted 4 years ago
BMW is rated 2.3 based on 92 reviews