Bon Prix UK Reviews

Name: Bon Prix UK
Address: PO Box 3856, Sheffield
Rating: 2.14

2.1 Rating 36 Reviews

28 %

of reviewers recommend Bon Prix UK

2.1

Based on 36 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email

About Bon Prix UK:

Bon Prix UK provide some 13,000 products including lingerie, womenswear, menwear and kidswear plus individual furniture and interior design ideas are available at unbeatable prices. Use your own website to earn money with our fantastic bonprix offers!

Phone:

0844 556 5400

Location:

PO Box 3856
Sheffield
S96 5WD

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Bon Prix UK 1 star review on 19th March 2024

Annoyed Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An item I was sent was in such a poor state that it should not be for sale. I ordered a wooden windmill for the garden, it was poor quality (like pallet wood but worse) it arrived faulty, broken, poorly assembled, splintered wood, green mould, dirty stains etc. The item was complicatedly packaged into a ‘just big enough’ box, so by the time I had unpacked it all for inspection there was no way it was all fitting back in the box. I was unable to return the item, and contacted customer services with extensive pictures of the product to be told that as I was choosing to keep the item they would offer me 10% off for the fault. It’s so bad it’s almost laughable. I kept telling them I couldn’t return the item but several generic responses later, I am resigned to the fact I have lost my money. Customer services are useless and don’t actually read & understand what the problem is, they just respond with whatever cut & paste reply seems to fit the bill (but it never does) The item was £39, and ended up in the dustbin.”

Helpful Report

Posted 8 months ago

“Excellent bras, very comfortable and supportive and the price is amazing. Tried top brands including mark's and spencer but will be sticking with bonprix in future. I can have as many bras as I want for the prices”

Helpful Report

Posted 10 months ago

“Avoid at all cost they take your money and refuse to refund you.”

Helpful Report

Posted 1 year ago

“Never arrives, Evri lose your parcels and they don't do eff all about it, wait 3 days then call us, we will send the item out again. Call after 3 days and get told to wait ANOTHER 3 DAYS! Uncaring company especially when the goods were for a gift and never arrived!”

Helpful Report

Posted 1 year ago

“This company is a scam! I ordered from Bonprix Greece a set of bras, but I received a different set, of very poor quality and at a completely different price. After negotiations, we agreed that they would send me a replacement with a 50% discount. But after 2 months the parcel arrived and they requested payment 3 times more expensive the cost of my goods. I was shocked 😲”

Helpful Report

Posted 2 years ago

“I bought a black cardigan from bpc through freemans .It is a disgrace. The trim round the neck has come adrift in the first week of wearing I have now had to repair itthree times.Shoddy workmanship”

Bon Prix UK 1 star review on 11th February 2022

Helpful Report

Posted 2 years ago

“Bon Prix, you have made my day! a couple years ago I bought a floral dress and it fit perfectly! And now that I'm looking at it, it looks brand new though I wore it thousands of times! My friend Ariadna shops there too, and wrote an outstanding review! Thank you and have a great day!”

Helpful Report

Posted 2 years ago

“Hi yes I placed an order 3 weeks ago and never got my order I tried to call and text and email and I got no response this company really takes you for a ride bad experience we never do business with them again I lost $74 and change it's okay I learned my lesson I advise nobody to do business with them or you get is to run around.”

Helpful Report

Posted 3 years ago

“One star is too good for their cynical and irresponsible behaviour : Their website promised a 25% discount on the 1st purchase by opening their credit account. On the face of it, this makes their prices competitive compared to other online sellers and covers their ludicrous £25 delivery fee. The website said the discount would be applied at the end so went through the application process and at the end no discount was applied and there was no explanation as to why. The website then showed that the credit application was successful and that the order was being prepared. A crude and irresponsible attempt at getting folks onto their 39.9% APR credit scheme. Once it was clear their promised discount wasn't happening and that the items would actually cost considerably more than was available elsewhere, attempted to cancel the order and the account but there was nowhere in their online "my account" webpages that allowed that. Eventually, found a "webchat" option beneath several layers in one their more obscure menu items. After many minutes of conversing with a automated answering service, eventually got connected to an actual person who said they would cancel the order and the account. Still waiting for confirmation and an apology for wasting several hours. Best to avoid unless looking for overpriced goods with a high delivery fee and an expensive credit scheme.”

Helpful Report

Posted 3 years ago

“Stolen my money, refusing to give it back. Do not use this company.”

Helpful Report

Posted 3 years ago

“I wish here could be option 0 star) Been charging me 5 or 6 times on Flexi way account @BY MISTAKE@ Now over 1 month batteling with them to get my money back...NO RESPONCE AT ALL”

Helpful Report

Posted 3 years ago

“Underwear has no lycra in it as before. Absolutely disgusted with the items I purchased. Pathetic quality. I am returning them for a full refund.”

Helpful Report

Posted 3 years ago

“Delivery fine. Very poor returns policy - 14 days. Mean at best of times but in a pandemic? Really? They agreed to take back (only 3 days late) but charged £4.95 Greedy money making policy.”

Helpful Report

Posted 3 years ago

“I wanted to ask what about my order? It's ridiculous how long I've been waiting. I am very disappointed I love the bonprix for the quality but it is disgusting that I wait almost 2 weeks for order”

Helpful Report

Posted 3 years ago

“I have placed my order on the 6th November and still have not received it (1st December). Sent an email, no reply. Tried to call twice but got cut of after a while. The worst experience.”

Helpful Report

Posted 3 years ago

“I am very satisfied with my order. Size is good, delivery time also. All recommendation for this company .”

Helpful Report

Posted 4 years ago

“I was suppose to have a tumble dryer delivered on the 28th of august it’s now the 11th of September and still nothing I’ve called them and emailed them and I just get the same thing somebody will be in touch, a bloke rang me today asking if I’ve received it of course I haven’t so he said he’d get back to me but as it’s Friday it won’t be till Monday now however I went on my account and it says it’s been delivered on the 9th of September and that I owe them for delivery how this is possible is beyond me as I paid in full and for delivery I’m absolutely fuming and anybody thinking of shopping with this company I wouldn’t bother there beyond rubbish. If I could give them no stars I would.”

Helpful Report

Posted 4 years ago

“DO NOT BUY ANYTHING! Worst company ever. I never received my products and they also refused to refund me! After loads of emails and phone calls and excuses “we can’t send emails to you”, “we contact you shortly”, we had a problem with your refund” and the list goes on.... DO NOT GIVE YOUR CREDIT CARD DETAILS TO THOS COMPANY AS THEY STEAL YOUR MONEY!! Please be careful!! I have reported them and contacted a lawyer already and will go all the way to court if needed. All I want is my money back...”

Helpful Report

Posted 4 years ago

“Items ordered good quality and delivery was great.”

Helpful Report

Posted 4 years ago

“Incredible what I have just experienced with you! I made an order on March 29th, 2020 and still received nothing today, April 27th, 2020! On April 24th, 2020 I wrote you an email and got NO response. When I called the hotline, I was informed that I should have called Bonprix again after paying the bill to let them know that I had let the payment out ?! An absolute imposition of something! Don't you have an accounting department that checks that? What if I hadn't run after you, would you have just kept my money without sending the goods to me? That was the last order I ever made from you! I just find an insolence something like that! I'd rather order from ZALANDO again!”

Helpful Report

Posted 4 years ago

Bon Prix UK is rated 2.1 based on 36 reviews