Bonmarché Reviews

Name: Bonmarché
Rating: 3.11

3.1 Rating 223 Reviews

52 %

of reviewers recommend Bonmarché

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Metrics

3.1

Based on 223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Birchwood Warrington 2 lovely staff was in today . Michelle and April . Lovely to come in a shop and 2 b served by plesent staff . Helpful and wanted 2 b there 10/10”

Helpful Report

Posted 8 months ago

“Really disappointed with bon marche return policy. Paid for postage to be delivered. Now at to pay for parcel postage to be returned. So wrong won't be ordering from them again. It doesn't help that they don't have a shop in the town centre any more the nearest one is miles away from me. Really hope I don't have to wait ages for my refund”

Helpful Report

Posted 8 months ago

“I recently bought two dresses online from Bonmarché, Both dresses are absolutely lovely, with excellent quality .The prices are very affordable, making it a fantastic value for such high-quality items. I love my new dresses and will definitely be shopping here again!”

Helpful Report

Posted 8 months ago

“Company returns policy is absolutely awful. I received a top that was marked as a size 12 on the packet but inside the garment was actually a size 20. Customer services told me they do not offer a free returns and that I had to pay the postage to return it, then send them the postage receipt and they would refund. Had an email today to say they are sending me a cheque!!! After having to drive to the post office and pay the postage to return the item I will now have to drive to the bank in the nearest town, pay car park just to bank a cheque for £3.30. This will leave me well out of pocket for a return that was the Companies issue not mine. I will not be purchasing from them again!!”

Helpful Report

Posted 9 months ago

“I went to your store today went to pay for my purchase but the two shop assistants were busy talking to each other totally ignored me until they finished their conversation I was so angry I would have walked out if the items weren’t such a good buy . I would like to add it was not the younger girl she was on shop floor and very pleasant”

Helpful Report

Posted 9 months ago

“Oh no just read the reviews, worried now as I’ve just returned goods, had to pay postage. Now worried I won’t got money back?”

Helpful Report

Posted 9 months ago

“Horrible experience with this company. Ordered online but never received the items. Contacted them multiple times (via web form and email) and didn't hear back for weeks. Eventually got a very rude email that really stunned me. I'm just hoping I will receive a refund at some point, but I'm beginning to lose faith. Not sure what to do at this point to get my money back. Will definitely never purchase from them again.”

Helpful Report

Posted 9 months ago

“Bonmarche is very fast becoming a bad experience, be aware that when you buy and pay cash as i did last week if you need to return and dont want other items you will not get cash back and have to have a credit note, as i did exchange for 2 other items they said they did not have cash in the till to pay the difference which was owing to me, i have spent £368 in bonmarche this year When you are happy with a service you tell 10 people but if not satisfied you tell 20. WORTH REMEMBERING BONMARCHE ,”

Helpful Report

Posted 10 months ago

“Until recently I enjoyed shopping at this store. Helpful assistants. Lovely layout. Quick service. Over the last few weeks it has been a chaotic experience. Store is very messy. Nothing is grouped together. Floors are dirty. No organisation. The ladies serving appear overwhelmed and stressed and there are different people serving each time I go in. Changing rooms were disgusting too. I have now swapped to Roman. Overall - a smoother happier cleaner shop. I won't be back!”

Helpful Report

Posted 10 months ago

“Shocking. Shop assistant ordered online as they did not have my size in-store & paid via debit card, they arrived some two weeks later to my home address, didn't fit so returned via PO....got an e-voucher as my refund!!! What on earth? Why no refund to my debit card? Massive complaint will be made...I will get my refund via debit card. Absolutely disgusted & will never shop with Bon Marche again!”

Helpful Report

Posted 10 months ago

“I would award 0 stars if possible, due to dreadful "customer service. " They sent me two identical orders...their error not mine. I sent two emails, over 10 days...no response at all! Telephoned today, they would not accept responsibility, and insist I pay the return postage. Unbelievable when it wasn't my fault. I Will never shop with them again.”

Helpful Report

Posted 10 months ago

“Returns policy very unfair. In error I picked up the wrong size pack of knickers. Took them back to the store the next day unopened, seal in tack but was told no refund. M&S, New Look, Next, Tesco all exchange unopened underwear.”

Helpful Report

Posted 11 months ago

“Returns to Bon Marche is so annoying. Bought 2 items both needed returning due to been too big, paid for return postage via Evri as Bon Marche policy states… after a week Evri say they still on way back to retailer, but probably arrived and retailer not updating they have received the goods. No other company’s are like this when ordering online. Will certainly never buy online again from Bon Marche !”

Helpful Report

Posted 11 months ago

“Simply don’t use PayPal, you can only return goods via postal service which you have to pay for”

Helpful Report

Posted 11 months ago

“Ordered online as my local store did not stock the item I wanted. As sizing varies I had to order two sizes for fit - with the intention of returning one. Easy - or so I thought. Had the items delivered to store (at a cost of £2.99) so I could try on and believed I could return free via the store. Wrong - because I paid via PayPal I couldn't return at the store and had to Google how to return via post then drive 5 miles to my nearest parcelshop to make the return (at a cost of £2.99). First and last order or purchase from this company.”

Helpful Report

Posted 11 months ago

“I find the Bonmarche returns system very confusing, so I have returned my parcel by post. This cost £5.89. I hope they receive it and I am refunded £68.30. I will think twice before ordering from Bonmarche again. Other catalogues are easier and have depots around local towns.”

Helpful Report

Posted 11 months ago

“Sadly I will not be buying anything again from bonmarch? I went to take my parcel back to the post and the outrageous prices they charge to return parcel is ridiculous!”

Helpful Report

Posted 11 months ago

“Sent 2 parcels back on 6 April 2024 by Evri 2 day delivery. It's now 22 April and tracking unavailable. Bonmarche confirms one received but not the other and I'm concerned I won't get my £59 refund. Having spoken to customer service several times I believe there's a hold up in the warehouse most probably as their clothes are generally of poor quality and the warehouse is swamped with returns. I wouldn't deal with Evri or Bonmarche ever again.”

Helpful Report

Posted 1 year ago

“Having returned an items 3 weeks ago I have not had an acknowledgment from my emails or any refunded. This company is unprofessional. Even my local shop says their customer service are useless Dont buy anything online. This company does not care”

Helpful Report

Posted 1 year ago

“Absolutely awful. Placed order 20 March, had email to say it had been shipped so I should expect it to arrive at the store within 14 days. 3 weeks, 3 emails and 2 phone calls later, no sign of it. Went into town again this morning to see if it was " out the back" amongst their deliveries. Sign on door saying "closed due to unforseen circumstances" with no indication for how long?? As the order contained 2 items for mum's birthday, I had no option but to go to EWM and buy alternative items. Will now try and request refund but God knows how long that will take. Won't use again.”

Helpful Report

Posted 1 year ago

Bonmarché is rated 3.1 based on 223 reviews