Bonmarché Reviews

Name: Bonmarché
Rating: 3.18

3.2 Rating 212 Reviews

54 %

of reviewers recommend Bonmarché

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3.2

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returns policy very unfair. In error I picked up the wrong size pack of knickers. Took them back to the store the next day unopened, seal in tack but was told no refund. M&S, New Look, Next, Tesco all exchange unopened underwear.”

Helpful Report

Posted 6 months ago

“Returns to Bon Marche is so annoying. Bought 2 items both needed returning due to been too big, paid for return postage via Evri as Bon Marche policy states… after a week Evri say they still on way back to retailer, but probably arrived and retailer not updating they have received the goods. No other company’s are like this when ordering online. Will certainly never buy online again from Bon Marche !”

Helpful Report

Posted 6 months ago

“Simply don’t use PayPal, you can only return goods via postal service which you have to pay for”

Helpful Report

Posted 6 months ago

“Ordered online as my local store did not stock the item I wanted. As sizing varies I had to order two sizes for fit - with the intention of returning one. Easy - or so I thought. Had the items delivered to store (at a cost of £2.99) so I could try on and believed I could return free via the store. Wrong - because I paid via PayPal I couldn't return at the store and had to Google how to return via post then drive 5 miles to my nearest parcelshop to make the return (at a cost of £2.99). First and last order or purchase from this company.”

Helpful Report

Posted 7 months ago

“I find the Bonmarche returns system very confusing, so I have returned my parcel by post. This cost £5.89. I hope they receive it and I am refunded £68.30. I will think twice before ordering from Bonmarche again. Other catalogues are easier and have depots around local towns.”

Helpful Report

Posted 7 months ago

“Sadly I will not be buying anything again from bonmarch? I went to take my parcel back to the post and the outrageous prices they charge to return parcel is ridiculous!”

Helpful Report

Posted 7 months ago

“Sent 2 parcels back on 6 April 2024 by Evri 2 day delivery. It's now 22 April and tracking unavailable. Bonmarche confirms one received but not the other and I'm concerned I won't get my £59 refund. Having spoken to customer service several times I believe there's a hold up in the warehouse most probably as their clothes are generally of poor quality and the warehouse is swamped with returns. I wouldn't deal with Evri or Bonmarche ever again.”

Helpful Report

Posted 7 months ago

“Having returned an items 3 weeks ago I have not had an acknowledgment from my emails or any refunded. This company is unprofessional. Even my local shop says their customer service are useless Dont buy anything online. This company does not care”

Helpful Report

Posted 7 months ago

“Absolutely awful. Placed order 20 March, had email to say it had been shipped so I should expect it to arrive at the store within 14 days. 3 weeks, 3 emails and 2 phone calls later, no sign of it. Went into town again this morning to see if it was " out the back" amongst their deliveries. Sign on door saying "closed due to unforseen circumstances" with no indication for how long?? As the order contained 2 items for mum's birthday, I had no option but to go to EWM and buy alternative items. Will now try and request refund but God knows how long that will take. Won't use again.”

Helpful Report

Posted 7 months ago

“I visited the Ely branch today 10/4/24 I can only speak highly of the help given to me by Tulin and Jeanette and have found them both always so helpful and would recommend the Ely branch store. Keep the good work up girls.”

Helpful Report

Posted 8 months ago

“I have also fallen foul of the terrible returns policy. Unable to get my size in store l was advised by staff to order online. The item was to small and l went back to the store only to be told l had to return by post and cover the cost. Evri are recommended for return and l have had an awfull experience with them who lost a parcel l was returning and it took me 4 months to get my money back So l will never shop in Bon marche again This is not customer service it is a con.”

Helpful Report

Posted 8 months ago

“I returned a parcel by evri to you and still haven't heard whether you have received it yet that was two weeks ago. How long does it take evri has said its on the way”

Helpful Report

Posted 8 months ago

“I will definitely not be ordering anything from Bonmarché online again. I paid by PayPal as it is a safer way to pay online and have now been told I need to pay the postage to return the item as cannot be returned to the store. Dreadful returns policy! Who ever packed the parcel had already peeled the returns label and attached to the bag.”

Helpful Report

Posted 8 months ago

“Purchased 2 x pairs of trousers . Cost of delivery and return was a third of the price for the goods!!! Returned a week ago and still no refund! We wouldnt use this company online again.”

Helpful Report

Posted 8 months ago

“Had to send the goods back, parcel was lost by courier. I have proof of postage. Bonmarche don’t want to know and won’t refund my money. Basically they are just passing the buck as the courier has said they will refund Bonmarche if they ,refund me!!!!! Another customer lost”

Helpful Report

Posted 8 months ago

“Been in bonmarche shop in Skegness today staff always so helpful and kind top marks to them”

Helpful Report

Posted 9 months ago

“the clothes have got very bad i got to take things back to them all the time and their not worth the money you pay for the clothes .”

Helpful Report

Posted 9 months ago

“First and last time ordering from bonmarche had to return item, can't even get arms in dash jacket, then to pay fir return. Another customer lost.”

Helpful Report

Posted 10 months ago

“Very poor returns...to pay delivery which will be deducted...then pay again to send back...just too dear”

Helpful Report

Posted 10 months ago

“Terrible returns policy. Beware if you pay with PayPal you can't return free to store you have to pay to return it by post I shan't be buying from them again”

Helpful Report

Posted 10 months ago

Bonmarché is rated 3.2 based on 212 reviews