“Very disappointed as Boohoo never enclosed a free return postage ticket.
There is no free return postage!
The policy for returns is poor, old-school and inefficient.
All communications with customers services are via email which is time-consuming and outrageous.
The robotic responses coming all the time. Very frustrating!
I will NEVER EVER buy a product from Boohoo!”
“Useless
So I order something for a party only to find out they are very busy and its going to take too long! When I try to contact them, no number, no email, made VERY difficult. When I eventually managed to get hold of a human they said tough basically, even though the item has not even left the warehouse or been processed I would have to wait for it, receive it, and then go to the time of expense to return it. Must like charging you postage for nothing the con artists! When I tried to respond to the email guess what? No! You cant, its undeliverable no return email! Pointless and stupid, very angry with the incompetents and wont ever order from them again out of principle, so unhelpful!”
“Made an order on Tuesday with Northern Ireland next day delivery. Still hadn't arrived Thursday night needed it for Friday so emailed. Said there was a problem with couriers so was refunded next day deliver to standard. Received the package now I'm a size 12 some things a 10. Ordered a 12 & the trousers will not go up over my bum lol. Never again.”
“I have always loved Boohoo and never had any issues with their service.
However, I placed an order with next day delivery yesterday and my package has not arrived today. I contacted the customer service team on WhatsApp to ask for a refund (for the delivery)and was told to wait 24 hours and if my order hadn't arrived they would refund me. Hahah, the cheek of them. Next day is next day. No exceptions.
I then had to go back and fourth with the customer service assistant to convince her to refund my money.
Shocking customer service.”
“I wear a size 8, but their size 8 is about a size 12. Ordered size 8 cargo pants and the waist is about 34!! The hip size is also massive! However, they are not really cargo pants as there are no side pockets and only one on the leg. Be great if I were pregnant. Appalling quality! The customer adviser I spoke to was lovely, however, and very helpful.”
“The items arrived very promptly with next day delivery, around 4pm the next day.
HOWEVER, the quality of the clothing is outrageously bad - far worse than even Primark. Obviously the price reflects the quality, however there are definitely other alternatives at this price point with better quality.
I bought a pair of the "High Waist Gingham Check Split Skinny Trousers" that were essentially glorified cheap feeling leggings in a check print, so on the thigh/butt area the print stretched out, looking faded and horribly unflattering! I also bought the "Skinny Rib Knit Cropped Cardigan" in Ecru and the colour was ghastly in person. Rather than looking a creamy off-white, it reminded me of stained yellow teeth.
Finally, I got a pair of earrings and when I tried them on the stud back almost snapped off and then they fell out of my ears shortly after.
No surprise you can't leave a review under the items on the website as it would deter anyone from buying anything from there, ever. I certainly won't make the mistake again”
“Used to love boohoo. Last few orders have not arrived. Had to wait 6 days for a refund. The last order they changed their next day delievery time to 9pm instead of 11pm subsequently after I placed my order!
A messy company it seems. Not as good as they once was! Will not order from them again.”
“Ok for shoes and accessories but awful for women’s clothes. I’m a 12-14 everywhere else but out of a £300 order (of sale items so you can imagine how much stuff I ordered) the only thing that fit was socks! Everything else was too small. I ordered a couple of 12’s but mostly 14’s as I had heard they come up slightly small.. but not that small! The material is also really cheap and uncomfortable to wear on a lot of items, and they don’t always look as pictured. It’s unfortunately a very misleading site in that sense, thought I was getting a whole new wardrobe! Very disappointing.”
“The clothes look great for a one time wear but can't wear them again as seams come loose! I ordered some shorts for my holiday, baggy paperbag style shorts and when I wore them once the seam ripped. I ordered some leather look leggings and tried them on when they came and they fitted perfect and so comfy! When I went to put them on for a date with my man, the whole bum ripped on them and I'm no Kardashian! I also bought some baggy combat pants and went a size up as I wanted them super baggy, wore them twice and the seam down the leg ripped. I then ordered some satin combats in a gorg camel colour, size 12 (again wanted them baggy) when they came I couldn't get them on my thigh! I'm an 8-10. I used to love getting all my clothes from here but at the moment it's like they don't care of any type of quality.”
“Ordered a petite jumpsuit. It definitely wasn’t petite it’s about 6 inches too long even with 6 inch heels on !! I’ve ordered petite before and the sewn in label has always had a p for petite on it this didn’t ... not impressed wanted to wear it this weekend ...”
“Won't be ordering again as products are not reliable in terms of quality . I believe I can get better quality items at the same price from a different site or store, making boohoo nothing special.
Delivery experiences have been okay too, so no complaints regarding delivery.
My example is that I ordered a frill sleeve jacket and that was good quality and good value. I then ordered a trench coat and material was cheap and looked okay, but nothing that wowed me. Won't be ordering again.”
“Was supposed to arrive yesterday and even got the email but has not yet arrived and need it for tomorow. Not happy or pleased with the customer service or delivery”
“I bought 4 dresses and 2 jumpsuits. Heard the sizing was small so sized up. The jumpsuits are clearly made for midgets as I’m only 5ft3 and I had camel toe! The dresses were shocking, small fit and shorted that the illustration photo, one I got my size 8 friend to try and it fitter her nicely!”
“I bought the £9.99 for a year of next day delivery, the next day option didn't select when I selected it so automatically went to standard delivery. I informed them within 10 minutes - which is plenty of time with others, that I would like to change it to next day delivery, but was told that it was tough. If I wanted it the next day, I'd have to do a second order...
Basically, never bother with BooHoo, their customer service isn't that great. Go to a better competitor.”
“I have ordered quite a few things at 25% . Just picked it up today and whilst happy with some of the items, other items are of poorer quality but that I could live with. My issue is no returns ivoice? Plus a damaged dress! What do I do now? Disappointed. Sent an email and now waiting, hopping CS will be able to help. Shame. Not happy!”
“Next day delivery is a joke
Next day delivery is a joke! £5.99 is not cheap and parcels never arrive on time.
Maybe more fool me, but I have placed two orders this week, the first time using them in years, and now I remember why.
Neither of the orders have arrived when they should have. The first was a day late, and the second will probably be around the same.
Part of me wishes to blame Hermes BUT I have recently placed an order with InTheStyle, who also use Hermes. The order was placed on the same day as the Boohoo order ( actually three hours later!) and arrived when expected.
I believe this is a Boohoo problem and not the delivery company.
If you want to contact anyone you have to send an email and wait 24 hours for a response.
This mess will require me going to my place of work on my day off and waiting outside until the courier arrives.
If you are not in a rush for your products I would possible consider them but not for anything required urgently.”
“Some of the quality of clothes is awful and so cheap and not worth the money . Some things I’ve ordered are decent but I won’t be buying from here again isawitfrist is way better”
