“Some of the quality of clothes is awful and so cheap and not worth the money . Some things I’ve ordered are decent but I won’t be buying from here again isawitfrist is way better”
“I’ve ordered from boohoo quite a few times over the last few years with mixed results. They have lots of nice things at decent prices but often the quality is disappointing. The material sometimes feels thin and scratchy if it’s polyester, so it’s worth checking the material before you buy. Sizing is sometimes a bit off but generally ok. Unfortunately their customer service is not great. I ordered a dress in blue, and they sent me a grey one. I contacted them about and they said to send it back and they would exchange it for the correct colour “subject to stock” I saw online the colour I wanted is now out of stock. This doesn’t seem fair that on me as it’s their mistake! Probably won’t be ordering from them again for a while.”
“Boohoo advertised 25% off 3 skirts I purchased however over charged me and just took off 10%. When I contacted customer services I was told there is nothing they could do about it as the order had already gone out. I explained they had broke the law and as they had not refunded the overcarge I would be returning the items. They said I was welcome to do that and ended the conversation with take care have a good day.
They would rather not make a sale than rectify their mistake.
It is now with Trading Standards.”
“Boohoo advertised 25% off 3 skirts I purchased however over charged me and just took off 10%. When I contacted customer services I was told there is nothing they could do about it as the order had already gone out. I explained they had broke the law and as they had not refunded the overcarge I would be returning the items. They said I was welcome to do that and ended the conversation with take care have a good day.
They would rather not make a sale than rectify their mistake.
It is now with Trading Standards.”
“They have a big assortiment of clothing, but when you try them on, the fit isn't good or the quality is very cheap. One item was faulty already, it had a tear in the fabric.
When I wanted to return the whole order, I had to pay for the return shipping costs. Since I don't live in the UK, I had to pay 14(!) euros... Such a waste of money. I am never ordering at Boohoo.com again, and I am cancelling my account once I have my money back.”
“Very fashion. However, their needlework are absolutely no go. Thread is coming off, some of the place not even attached. 4 out of items I have bought, 2 items already have some issues. About sizing, jeans are always the issue for me, because I don’t know should I follow my hips or should I follow my waist. Therefore, fast delivery, overall is good.”
“Offer next day delivery for Northern Ireland, during the check out process doesn't give you anywhere to check exclusion, you need to go back search for a while to then find that ALL postcodes for Northern Ireland are excluded from next day delivery to Northern Ireland! Hhhhmmmm so where does that service deliver to?
Customer service did absolutely nothing at all except, say yes I understand! Then didn't reply when I asked where this service delivered too!... Nowhere because it doesn't exist.”
“Super amazing prices with the sale going on right now, wonderful variety of stuff also with accessories and shoes/sandals, and with the offer they have also going on now, £10 for one year free next day delivery and free returns, it made my day. Shopped yesterday. received my shopping today, the delivery company they use keeps you updated and even gave me a two hours window to expect them and it was perfect timing- The clothes are good quality and, rare for me, the size is a perfect fit, I am only 5' so usually rather n0t shop online as rarely fits well...the dress I bought is perfect, haven't tried the leggings but I think they are also a great fit. I haven't been so happy with an online clothing shopping in a long time!”
“Terrible service. Paid for next day delivery, it is now 5 days later and I still haven't received anything. I have spoken to Toyib and Shaban in customer service and they could not have cared less and to try and resolve issues merely offered a free code for next day delivery (which I know from this experience means nothing). I am going on holiday on the weekend and those items were supposed to be coming with me. I will ensure to keep posting this feedback to warn others not to bother spending the extra money with them and how their customer service team are disinterested.”
“Ordered beautiful dress, fit well, brilliant price, never had problem with boohoo over the 2 years I have being buy I g from them, returns are dealt with speedily, it's paypal that usually delays things”
“I bought a night dress, sort of like lingerie. The top is see through and floral, I slept in it last night and the black material stained my skin!! Both of my boobs have an imprint of the dress material. It literally dyed my skin. Very shocked by the material quality, the nighty is going straight in the bin!!”
“I inquired about my refund to Boohoo and I still have not received my second refund I was meant to receive it on the 23rd April and it is now the 24th. I have received my first refund for one item and not the other.
I am not happy with there customer service as I should have received my whole refund in one part but that was not the case as they thought I returned one item instead of two. I am not happy at all with the customer service and the quality of your clothing as it is very poor. The materials that they are made out of are very cheap and one of my items had a hole in it.”
“Hi could you start selling seperate on your bikinis please Iam large on top so the bottoms are huge and I mean huge can not wear them but tops are ok.”
“PLEASE DON'T EVER ORDER FROM HERE
PLEASE DON'T EVER ORDER FROM HERE! It was my first time ever ordering from here back in January. One whole month went by and I still didn't get my things. I contacted them and they said it looks like the transit was lost and to wait a bit longer to see if I receive it and or for them to refund. I waited a whole other month, and still nothing. By this time they said it was being sent back and they would refund me. As I checked the refund I realized the shipping I paid for wasn't refunded. I contacted them and they told me this time that it was attempted and that is why it was sent back and they don't refund shipping costs. I told them our building has problems sometimes even with amazon and they tend to deliver it to the wrong place/building. I said my roommate Is there most of the day and it 100 percent was never attempted and or left notes that it was. They STILL said no they can't refund me. In shock at the fact that after 2 months of my order I never received the order and I still had to pay for the shipping for a order I NEVER saw. That is just insane to me how a business like this would work. I went straight to my bank as I told them I would and had to do a dispute. Please save yourself a headache and never order from this place, I wish someone would of told me that before.”
“bought a tall rose print maxi dress, i wasn’t sure on the height as i was waiting for it to arrive and it is the perfect size and length for me!! never bought from boohoo before and will definitely be buying again, quick delivery service and perfect sizes ❤️”
“I have ordered from boohoo before and had no difficulties. However, my recent order I received has caused me much bother and is still continuous. I ordered ripped jeans, black heels and a bodysuit. Although I recieved a play suit instead of the bodysuit. After getting in touch with their customer service (it was slow but has been helpful so far) and found out that instead of informing me that there were no more bodysuits in my size they decided to send me a completely different item. after much back and forth I sent all the items back for a return (the jeans were too small and shoes too big). I have now recieved an email saying they have got my items and are refunding me but only for the jeans and play suit. this has taken almost overall a month to return them to then find out they wont be giving me all my money back. I am so disappointed. I used to love shopping with them but I can assure you this will be the last time.”
