“Ordered Two tops, lovely tops, look real good, top notch, 110% my type on photos. £35 my order came to, not too bad, I ordered them Monday 3rd July with 3-5 days delivery, I thought 'yeah that's fine it will be here by Friday' (which is when I need it for) it is now Thursday and I have yet to receive an email saying my order has been dispatched. Is this me worrying like an anxiety ridden little muffin? maybe. What's the chance that it will be delivered by tomorrow? not very likely. I've read so many reviews saying they've been waiting longer than 3 weeks, my hope is lacking and my bank account is empty, that about sums how I'm feeling. Boo who? Boo you!”
“I ordered some sale items on the website nearly two weeks ago . Yesterday I got an email to state that the prices were incorrect and that they had refunded my account . I wanted the items and it took them so long before telling me. Really disappointed in this website it's not my fault and feel that the items should of been sent to those who ordered before they corrected the price !!!!!!!!”
“I order 70 pounds worth of clothing on a Friday and paid for next day delivery...I got an email to say that it had been Dispatched And said it would definitely be here by Sunday. Well it's Wednesday and still haven't got anything, been left with the claims company waiting to hear where it is.
I have ordered from boohoo before and never had any problems, prices were good and the clothes fit nicely.”
“The site was so easy and simple to use, with many offers and promotions on.
Once I had placed my order my items arrived the next in record time, was so pleased with the new clothes.
Thanks”
“I ordered something on a Monday and they didn't dispatch until the Thursday night so I will not have it on time for when I need it. Things are normally slow to come from them so I did expect delays but they are never this slow to dispatch. I tried to use and pay for the next day delivery option but it did not work. I will never use them again.”
“TL; DR version: Horrible quality, inaccurate size charts, NIGHTMARE return process
I ordered three dresses at the beginning of May, and the quality was absolutely awful-- the fabrics felt like sandpaper and plastic, one dress was completely see-through, and the sizing information provided was completely inaccurate. I ordered based on my measurements and received garments that were completely unrelated to the numbers they advertised. Not one of these dresses fit correctly and were off by several inches. I couldn't even tell you they run big or small because each garment and point of measurement was completely random.
Normally if something is low quality and doesn't fit, you can at least return it and move on with your life, but I haven't had that option due to Boohoo's customer service being just as awful and chaotic as its products.
They received my return shipment WEEKS ago and refuse to return my money even though I've provided proof of shipping (more than $18 at my expense) and delivery. They refuse to even look into the fate of my shipment, simply sending me the same rude form letter over and over again telling me to wait. I have BEEN waiting. It is nearly July. This is ridiculous.
I should have just filed a claim for defective/not as described merchandise. I would have had grounds, given the horrendous quality and wildly misrepresented sizing, and I would have had my money back right away without losing almost $20 out of pocket sending this garbage back.
This has been a nightmare from the day I opened the package of awful, awful clothing, AND I STILL DON'T HAVE MY MONEY BACK. I've had to open a dispute with PayPal to have any hope of ever seeing these funds again. AVOID.”
“Love the cloths but website always have issues and there promotion cods hace never worked for me. But love the cloths and delivery next day before 10pm is amazing.”
“Amazing value for the quality.
Fast to ship, and the free returns are fast to be processed.
An excellent service - I never go into actual shops anymore!”
