“Boohoo sucks. My package is lost, but they keep sayin I have to wait 3 weeks before they can do anything for me. They can’t ship it again or refund my money.... Bad customer service!!!”
“I ordered a top came in two days good. But no prepaid letter to send back.i dont have a printer.so I had to look round my area for a shop where they have a printer so I had to go a few miles away to get it printed. A joke never again boohoo you have made it so hard. So won't be coming back”
“Used to love boohoo but made an order nearly a week ago and paid £6 for next day delivery and still no items. the dress has been sitting in the depot with a status saying available for next day delivery for 3 days now. I will not be using boohoo it fastest courier service again.”
“I'm quite shocked at the bad reviews, I've always recieved my items on time and always at good quality, never had a problem with them, boohoo is a go to for me if I have a function or event to dress for.”
“Absolute DISASTER with these people!!!!! I ordered an outfit 26/10/2019, i needed it for 09/11/2019 so i thought i was ordering well in advance for once. I used the standard delivery and after it wasn't with me OR the courier with the 5 days i contact Boohoo for them to tell me 'It'll be here today or tomorrow' 'please be patient', when in fact the parcel had been lost. On 04/11/2019 They said they were going to resend the package using the fastest delivery method which is next day delivery, but it only arrived 07/11/2019. My size 14 bralet was so ill fitting, it wouldn't go over my boobs OR my mums and she wears size 10! I don't even think it would fit a child! And the flares i ordered were so see through they can't be worn in public. I will NEVER order from Boohoo again!!”
“Please people do not order from here... I paid for postage of 9.99..went online to send my items back for only to go places for returns and be told no where takes them... Never again sham of a company SCAMMERS”
“Ordered a dress from here on the 30/10/19 with the expected deliver date being up to 5 days from when the order was placed. Ordered at 5:30 (cut off being 9pm) and received a confirmation stating they deliver from monday-sunday. It is now the 5/11/19 and still not arrived. After receiving an email from hermes on Friday saying it would be with me in Saturday. After waiting in all day still no delivery. Received this same email Saturday Sunday Monday and now today. Contacted Boohoo via email as I need the outfit on Thursday night to which they said there was an issue on Friday meaning it couldn't be delivered on Saturday, fair enough, however it is now Tuesday and still nothing! Boohoo have now told me it is expected Wednesday 6th, 8 days after I placed the order that should have been here in 5 days. The lady I spoke to then had the audacity to say "hope your parcel comes soon, have a fab week"! As I can no afford to wait in all day tomorrow for a parcel that was supposed to be delivered 3 days ago I will now have to go and buy a different outfit and return the one from Boohoo( if it ever arrives). £4 for delivery that doesn't arrive on the expected time is appalling and I will definitely never order from Boohoo again.”
“Awful customer service!! Delivered the wrong size to what i had ordered then decided to tell me they had sold out of the size I originally ordered so I would have to just get a refund!!”
“if I could I wont even give 1 star!!!!! Dont order anything from here! Ordered 2 coats, both size 14, one of them was ok the other one is like size 18 (someone else would fit in with me), so try to send it back with royalmail(tried about 3 times) they had issues so code never worked. Told me to take it to hermes(wich is not in my area) nearly 3 weeks ago, its say its on the way, never got an email about receving or anything. so try coustumer service and all what she said 3 times is not the correct order number which I copied from my email. now emailed again. I want my money back right now, specially I paid 4pound for delivery over 100pound order and cant even get a return!!! really annoyed never order again!!!!!!”
“I have always loved Boohoo and never had any issues with their service.
However, I placed an order with next day delivery yesterday and my package has not arrived today. I contacted the customer service team on WhatsApp to ask for a refund (for the delivery)and was told to wait 24 hours and if my order hadn't arrived they would refund me. Hahah, the cheek of them. Next day is next day. No exceptions.
I then had to go back and fourth with the customer service assistant to convince her to refund my money.
Shocking customer service.”
“I wear a size 8, but their size 8 is about a size 12. Ordered size 8 cargo pants and the waist is about 34!! The hip size is also massive! However, they are not really cargo pants as there are no side pockets and only one on the leg. Be great if I were pregnant. Appalling quality! The customer adviser I spoke to was lovely, however, and very helpful.”
“Not sure what all these bad reviews are about. Personally boohoo is my fave place to order from. Never had a problem with anything from here. Sizes are true, quality of clothing is great. Next day delivery always on time.. maybe I’m just lucky with my orders? Either way they can do no wrong in my eyes and I’ll continue spending all my coins with them 😂😁♥️”
