“Looked nothing like what I ordered. Daughter is devastated. The colour was off and the material looks cheap... On a higher note it came within 2 days.”
“Next day delivery is a joke. Boohoo offer this service at an extra cost. Last 6 orders which I have selected ndd each order has taken 2-3 days to come. Each time I have emailed boohoo and have never had a response....poor services”
“Order hasn’t arrived. “Customer service” demand that I wait 9 more days (yes - a total of 19 days from the date of order) to see if it turns up before they will consider issuing a refund. Customer service reps litter their replies with emojis and refer to me as “mate”. Feels like this company just scams you.”
“Very disappointed. Only ordered from here twice, the first time it was really good. I've ordered again and received a faulty item. Bought a foot soak and it was leaked all over and none of the product was left. I have contacted them and sent 2 emails abour a week ago and no one will get back to me.”
“Very disappointed and shocked at how the clothes I bought had really bad odour. This is the second time I received smelly clothes and these are meant to be NEW CLOTHES!! And although I really love the variety and style of clothes you can buy from Boohoo, I don’t think I will purchase anything again.”
“Very disappointed and shocked at how the clothes I bought had really bad odour. This is the second time I received smelly clothes and these are meant to be NEW CLOTHES!! And although I really love the variety and style of clothes you can buy from Boohoo, I don’t think I will purchase anything again.”
“Very disappointed as Boohoo never enclosed a free return postage ticket.
There is no free return postage!
The policy for returns is poor, old-school and inefficient.
All communications with customers services are via email which is time-consuming and outrageous.
The robotic responses coming all the time. Very frustrating!
I will NEVER EVER buy a product from Boohoo!”
“Paid 4.99 for next delivery . Parcel did not turn up and still waiting now for news of where it is. This is the first time ordering through BooHoo but never again. My recommendation would be to go elsewhere . Have not received service like this from any other online retailer. A great reason to stick to the High Street.”
“Terrible customer service robotic responses. Allowed my parcel to be delivered to a complete stranger because of security reasons. Surely its more of a security risk that you've allowed my parcel to be delivered to someone random and not agreed prior to the delivery.”
“Let my delivery go to incorrect address spent most of last night and this morning trying to sort it. Parcel has been delivered to a complete stranger and just keep getting robotic responses from the customer service agents”
“Waste of time done 2 orders one took over a week to come the second one was next day delivery and it never came, when I contacted them on What’s App was met with complete rudeness, second order came one dress is a total different colour and the other one is 2 sizes to small, do you really employee idiots that can’t read a simple label am so fed up now have nothing for my party this week and will now have to send back and wait for money to come back but still have to go out and buy another dress, never again and will advise everyone know not to buy from BooHoo quality and customer service is terrible, what’s happened have ordered for many years and never had an issue”
“Useless
So I order something for a party only to find out they are very busy and its going to take too long! When I try to contact them, no number, no email, made VERY difficult. When I eventually managed to get hold of a human they said tough basically, even though the item has not even left the warehouse or been processed I would have to wait for it, receive it, and then go to the time of expense to return it. Must like charging you postage for nothing the con artists! When I tried to respond to the email guess what? No! You cant, its undeliverable no return email! Pointless and stupid, very angry with the incompetents and wont ever order from them again out of principle, so unhelpful!”
“I spent over £200 in the black Friday deals at Boohoo & sent back every single item. These included jeans, tops, dresses & jewellery. The quality is so so awful. Will never order from them again. Should have stick to ASOS!!”
“Terrible customer service - no number to call. The standard delivery may take up to 10 days which in my opinion is ridiculous. No company I know has rules and delivery times like this. Make sure you order right items as you cannot cancel or change it at any point even if your order hasn't been dispatched yet and there is still 9 days till your expected delivery date.”
