“Very disappointed and shocked at how the clothes I bought had really bad odour. This is the second time I received smelly clothes and these are meant to be NEW CLOTHES!! And although I really love the variety and style of clothes you can buy from Boohoo, I don’t think I will purchase anything again.”
“Very disappointed as Boohoo never enclosed a free return postage ticket.
There is no free return postage!
The policy for returns is poor, old-school and inefficient.
All communications with customers services are via email which is time-consuming and outrageous.
The robotic responses coming all the time. Very frustrating!
I will NEVER EVER buy a product from Boohoo!”
“Paid 4.99 for next delivery . Parcel did not turn up and still waiting now for news of where it is. This is the first time ordering through BooHoo but never again. My recommendation would be to go elsewhere . Have not received service like this from any other online retailer. A great reason to stick to the High Street.”
“Terrible customer service robotic responses. Allowed my parcel to be delivered to a complete stranger because of security reasons. Surely its more of a security risk that you've allowed my parcel to be delivered to someone random and not agreed prior to the delivery.”
“Let my delivery go to incorrect address spent most of last night and this morning trying to sort it. Parcel has been delivered to a complete stranger and just keep getting robotic responses from the customer service agents”
“Waste of time done 2 orders one took over a week to come the second one was next day delivery and it never came, when I contacted them on What’s App was met with complete rudeness, second order came one dress is a total different colour and the other one is 2 sizes to small, do you really employee idiots that can’t read a simple label am so fed up now have nothing for my party this week and will now have to send back and wait for money to come back but still have to go out and buy another dress, never again and will advise everyone know not to buy from BooHoo quality and customer service is terrible, what’s happened have ordered for many years and never had an issue”
“Useless
So I order something for a party only to find out they are very busy and its going to take too long! When I try to contact them, no number, no email, made VERY difficult. When I eventually managed to get hold of a human they said tough basically, even though the item has not even left the warehouse or been processed I would have to wait for it, receive it, and then go to the time of expense to return it. Must like charging you postage for nothing the con artists! When I tried to respond to the email guess what? No! You cant, its undeliverable no return email! Pointless and stupid, very angry with the incompetents and wont ever order from them again out of principle, so unhelpful!”
“I spent over £200 in the black Friday deals at Boohoo & sent back every single item. These included jeans, tops, dresses & jewellery. The quality is so so awful. Will never order from them again. Should have stick to ASOS!!”
“Terrible customer service - no number to call. The standard delivery may take up to 10 days which in my opinion is ridiculous. No company I know has rules and delivery times like this. Make sure you order right items as you cannot cancel or change it at any point even if your order hasn't been dispatched yet and there is still 9 days till your expected delivery date.”
“Didn't realise that you had to return things within 14 days unlike most other shops who give you 28 days. Stuck with unwanted items. Never use again.”
“I am disappointed as a first time shopper with Boohoo that I did not get my initial postage refunded when I returned the item well within the 14 days.
This has certainly put me off shopping with them in the future.”
“Ordered again from Boohoo giving them a second chance. And yet again they proved me right.. cheaply made clothing not correct sizes..ok i am a big girl who ordered a slash neck baggy jumper....size 24 but more like a size 16 and not a bit like the picture...will.not ever buy again from.theses guys. The clothes are very badly made”
“Absolutely shocking service. Paid for next day delivery and items still not here 3days later! When contacted boohoo were very unhelpful and unwilling to do anything about it. Will not be shopping here again and will be returning items as they will be no good now!”
