“Very poor customer service from Boohoo.
On the date I ordered, the website clearly stated 28 days to return an item. The website still stated 28 days to return items on the date I tried to start a return.
However, the website would not allow me to initiate returns.
Nicole, Aimee and Ashleigh who work in customer service were very unhelpful saying that they'd changed the return times to 14 days even though the website still stated 28 days. I have a screenshot of the website to prove it states 28 days to return.
They've left me no other option than to initiate two credit card claimbacks to get a refund for the poor quality clothing.
I have been ordering from Boohoo for a while but the quality of clothing has deteriorated and I have to send more items back on every order.”
“Very poor customer service from Boohoo.
On the date I ordered, the website clearly stated 28 days to return an item. The website still stated 28 days to return items on the date I tried to start a return.
However, the website would not allow me to initiate returns.
Nicole, Aimee and Ashleigh who work in customer service were very unhelpful saying that they'd changed the return times to 14 days even though the website still stated 28 days. I have a screenshot of the website to prove it states 28 days to return.
They've left me no other option than to initiate two credit card claimbacks to get a refund for the poor quality clothing.
I have been ordering from Boohoo for a while but the quality of clothing has deteriorated and I have to send more items back on every order.”
“I needed to return a blouse because it was damaged when I received it. They told me I need it to buy a return label which I did, but I never received the label, I contacted them right away and the only thing they did was apologize. I contacted them several times asking for the return label, they kept telling me sorry and that they forward the matter to the manager but still no label was sent to me. I asked for they refund (label) and they refused.
They refused to send me the label, they refused to refund the fee for the la label and they ignore my messages.
They are unprofessional, unreliable and thieves.”
“I have ordered 3 items, two knitted coords (the one which actually was 'brave soul' brand - I didn't know that they sell other brands too, was very nice, the fabric was so soft and excellent quality. The other knitted co ord, which was 'boohoo brand', was quite itchy and scratchy on the skin :/ So it will be uncomfortable to wear, especially for the trousers).
Anyway, the most disappointing part is the Jean jacket I have ordered in size 34 and guess what? It came in size 44 :p yeap, a little bit bigger than expected - actually sooooo much bigger. :/ I don't think I can manage to wear it... Is so heavy also and big for me. There is the return option, however since this is their fault I don't believe is fair for me to go through all this trouble for returning it back. Maybe I am going to give it as a present to someone else. Oh and note that there was no tag on the jacket..”
“I ordered some t-shirts, joggers, and shoes. The shoes were amazing quality, good sizes, and good pricing. The t-shirts’ quality was not the best but still wearable and good sizing. The joggers were terrible quality and terrible sizing. They feel like cheap plastic pants. The elastic around my ankles are way too tight, almost like it’s cutting off my circulation and they don’t even fit all the way down to my ankles.
Not too bad of an experience but probably won’t order from their site again.”
“Absolutely terrible! Quality and sizing is awful, but the atrocious customer service is what takes the cake! I had a faulty item amongst my purchase, and since asking for a paid return postage label (over a month ago) to send these back for a refund, I flat out cannot get a response from their customer service team. Don't waste your money, they're a nightmare!”
“No problems at all with anything I've ordered good quality for price you pay, no problems with delivery, im 36 in waist 34 in leg all jeans have fitted perfectly and still do after several washes, hoodie and sweats no problems their either, excellent value for money, with payment option of laybuy you can't go wrong 5 stars all the way.”
“I brought 1 but they changed it to 2 so i paid extra, no refund as it already fets processed apparently. 6 working days and it been almost 2 weeks pretty much and still got nothing. Tracking was never updated.
Never again.
Dont recommend.”
“Clothes were true sizing (size 4 and im 5ft. 2in. and 122lbs) and good quality. I bought mostly basic shirts and cropped sweater was very soft. but, shipping took longer than expected (2 weeks from order to delivery)”
“I have purchased 3 pairs of jeans and all of them around the bottom leg are so tight it cuts off my circulation. The waist fits perfect then the thigh area is 3 sizes too big the sizing is all over the place terrible quality. Waste of money”
“boohoo is terrible! Not true to sizing I returned it and emailed customer service if I could change size instead of refund she did not budge and started to have an attitude about it! Never shop there 👎”
“My order never arrived. It stated delivered but I never received it. I attempted to reach out to Boohoo 5 times and only received one reply back. Their customer service is horrible. I Am still waiting to hear back.”
“Well if you can I advise in not purchasing their next day delivery. Had two orders and none arrived the next day. They use Hermes as a delivery service. Possibly the worst delivery service out there. I’ve had the worst experiences with these guys.”
“Boohoo is the worst with delivery at check out they say standard delivery is 3-6 days but that's a lie they take forever to ship and I guess what they pay for is a two weeks delivery because that's how long it takes they did this to me with 3 orders so now I will never purchase from them again they're liars and what's so disgusting is that in ur email u can see that it says 6 days and as each day goes by it takes of a day but that is a whole lie. Theyre the worst the dont even respond to emails.”
“Dreadful quality. Clothes are disposable, you can literally wear them once then they’re ready for the bin. Literally the cheapest fabric I’ve ever felt, actually see through.”
