boohooMAN Reviews

Name: boohooMAN
Rating: 1.66

1.7 Rating 694 Reviews

14 %

of reviewers recommend boohooMAN

Company Reviews

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Metrics

1.7

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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boohooMAN 1 star review on 21st November 2024

Anonymous

boohooMAN 1 star review on 8th November 2024

Anonymous

boohooMAN 1 star review on 30th October 2024

Danielle- A Customer Who Will Not Return Or Recommend Your Site

108

Anonymous

Anonymous // 01/01/2019

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“This company has failed to deliver! Customer care has been challenging to communicate with, constant excusing of their courier services when the package has not left the shelf of their warehouse. I would highly reccomend steering away from this company at this time!”

Helpful Report

Posted 4 years ago

“I paid extra for next day delivery (Northern Ireland) on items I ordered. This was a premium delivery cost so was much higher then their regular delivery cost It has been almost a week and the delivery has not arrived. I emailed their customer service team and did not get a response. I also have contacted their team via the whatsapp link on their website and again, have not received a response.”

Helpful Report

Posted 4 years ago

“I got my shipment today. I will say shipping was quicker than expected. Now for the items, the colors were not true to the site. After looking at the site again, it looks like they used really bright lighting when they take photos, so it makes the clothing appear lighter in color. For instance, I ordered a set that looked like a light mint color but when I got it, it was straight up kelly green. I got what I ordered and everything was true to size, but the colors did not match site photos. Pants I ordered felt cheap, but they were cheap, so I guess I got what I paid for. (Even thought I spent $110 dollars) The hoodies I received, although they are not the color displayed, are pretty good quality. Overall I was really disappointed about the colors. I ordered these specific colors because they were unique and vibrant. That is always my biggest fear when ordering things online. Would I order stuff again knowing what I know now? Yes, because at least I know what to expect and what to look for.”

Helpful Report

Posted 4 years ago

“I was browsing tracksuits and saw a few I liked, I thought I would try them and I was told if I ordered I would get it next day. This didn’t happen and I waited 3 days. It came and is alright quality.”

Helpful Report

Posted 4 years ago

“I been waiting my refund for a minute now even when they have the item I still haven't got my refund.”

Helpful Report

Posted 4 years ago

“Bohooman UK - Can't send an email as their mailbox is full. Tried online messaging 1 month ago never replied. The chat is a robot and takes you back to the same thing over and over. No Agents available - Its just a shamble.”

Helpful Report

Posted 4 years ago

“Ordered some shorts, they came with an awful stain on the back. They sent me another pair which were even worse. Expected me to return the faulty items for refund even though I sent pictures showing the marks. Very poor Service and experience! I strongly recommend they are not used as the product quality is appalling!”

boohooMAN 1 star review on 25th July 2020

Helpful Report

Posted 4 years ago

“I've never had to wait 6weeks+ for my order to be delivered considering I paid for express shipping. Regardless, I thought that was just a bump and made the mistake of ordering again. It is 7 weeks now and FedEx is saying the items have not even left the UK not to talk of getting to the US. Time to delete my account. Items are usually smaller in sizes as compared to what is advertised. Go ahead and order if you don't mind small sizes and 3months wait of delivery time.”

Helpful Report

Posted 4 years ago

“The shipping itself is bad I ordered 2 different things payed extra for both of them the same day they were supposed to take 5 days one came after like 11 days the other still hasn’t come in yet”

Helpful Report

Posted 4 years ago

“customer service is terrible”

Helpful Report

Posted 4 years ago

“amazing prices, ordered lots of things over this year and all great quality, delivery on time, worth all the money”

Helpful Report

Posted 4 years ago

“I ordered from them with 3 items and even paid extra for fast shipping and they haven’t came in the 2-3 day delivery as promised. I’m tracking my order and it hasn’t even moved it’s been under “schedule delivery”. I’ve been waiting almost a week now. Just horrible service”

Helpful Report

Posted 4 years ago

“DONT BUY FROM BOOHOO”

Helpful Report

Posted 4 years ago

“I had high hopes for this clothing company... it saddens me to say that I’ll never order from them again. I’ve had orders to arrive to me with missing items and I’ve had orders arrive to me that were dirty & stained. Their customer service takes forever to respond to inquiries. I’m not happy with them at all. Buy at your own risk.”

boohooMAN 1 star review on 14th July 2020

Helpful Report

Posted 4 years ago

“The Quality of there cloths is so disgusting never buy nothing from them”

Helpful Report

Posted 4 years ago

“I have ordered 2 items over the past couple of weeks and received them no problem. True to size and great fit.”

Helpful Report

Posted 4 years ago

“I been trying to receive/request management information. However, no representative have provided me with management or the legal department information so that I can file a complaint or obtain a fund. My son did not receive his items he order. Furthermore, if you contact boohooMan, you are not able to actually speak with a customer service representative unfortunately you will have to use twitter. This is so unprofessional.”

Helpful Report

Posted 4 years ago

“Terrible terrible company, Ill keep this short. First ordered for next day delivery, took 4 working days to arrive. Ordered 3 t shirts all the exact same size and each one is a completely different fit, ones too short, ones too long, ones sleeves are tiny, ones bigger. Ordered all black shoes they came with white laces, like how do you mess that up? Also shoes are way too small despite me wearing size 11 my whole life. Got charged for full price next day delivery despite writing in a voucher but luckily got that refunded, dreadful failure of a company, no better than primark rubbish.”

Helpful Report

Posted 4 years ago

“UPDATE! Just received both my packages, when I mean both I mean that I ordered 2 sets of the exact same thing in different sizes. One in XS and one MEDIUM,...guess what..they fit exactly the same. Some of my other mediums fit like larges while one fit like a small. Makes absolutely no sense. Contacted customer service through WhatsApp to deal with the problem and 3 different people (Christian,Hina and Gee) could not solve anything, their solution? Return everything and repurchase it in the CORRECT SIZE, how do you expect your customer to purchase something when YOUR sizing chart Is off?! Terrible..now I’ll have to pay close to $40 in shipping for shorts that don’t fit me and I can’t even keep.”

Helpful Report

Posted 4 years ago

“Expensive, slow delivery for clothes that don't fit.”

Helpful Report

Posted 4 years ago

boohooMAN is rated 1.7 based on 694 reviews