boohooMAN Reviews

Name: boohooMAN
Rating: 1.66

1.7 Rating 694 Reviews

14 %

of reviewers recommend boohooMAN

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Metrics

1.7

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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boohooMAN 1 star review on 21st November 2024

Anonymous

boohooMAN 1 star review on 8th November 2024

Anonymous

boohooMAN 1 star review on 30th October 2024

Danielle- A Customer Who Will Not Return Or Recommend Your Site

108

Anonymous

Anonymous // 01/01/2019

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“Disgusting. Ordered 27 items and delivered in 3 bags. Paid £5.99 for Selected Day Delivery which 1/3 parcel arrived a day after that day and 2/3 arrived 2 days after that. One bag was ripped 10-15cm. Contacted via Live chat… Response: All items were scanned, please check your parcel and you will find it there. We are unable to offer a replacement or a refund. - Like I haven’t checked already Accept your mistakes at least. Also you might as well get your staffs trained with customer service, how to pack - without overfilling one bag to save bag use, how to find a good bag to ship.”

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Posted 3 years ago

“Do not order from them. Ordered on august 20th, and I payed $10 for shipping and it said it would get delivered on august 28th. Anthen what do you know, they push it back to September 10th, and it still hasn’t came. Now they said it won’t be here till September 25th. All I gotta say is this company is bs.”

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Posted 3 years ago

“Terrible service. Just wanted a simple refund and they wasn't able to understand what I was asking for. Won't shop here again”

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Posted 3 years ago

“Literally ordered 11 days ago and still haven't received my items. Seriously, how long is the delivery!? Extremely slow customer service and be cautious when ordering from boohooMAN. If you're willing to wait 10+ days and willing to have items missing, go for it. My opinion is to NOT buy from boohooMAN. Not worth the wait.”

Helpful Report

Posted 3 years ago

“If you see this do NOT buy from them!! They take forever to ship (Still haven’t had my item shipped as I type this ) and have horrible customer service. They’re quick to take your money but ship whenever they feel like. If you’re reading this and still feel like ordering I HIGHLY recommend you not to, but do it at your own risk and don’t say someone didn’t warn you.”

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Posted 3 years ago

“I never had a problem with them before but I will never buy anything else from them . I ordered express shipping the package came at the same time regular shipping estimated. Then when I get my items I missing like 5 items I called customer service. They tell me it’s nothing that they can do as they scanned the item before shipping. I messaged them back offering to send the stuff back and get my refund. I got no answer”

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Posted 3 years ago

“Package took way too long. It took almost a month of shipping and the clothes are bad quality. The graphic tee was already faded away by the time it got here. Don’t buy from this website you’ll regret it.”

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Posted 3 years ago

“TERRIBLE customer service!!! TERRIBLE business!! I would NOT recommend that anyone waist their time and spend money here. I placed an order on August 15th which at the time stated that my estimated delivery date would be Aug 20th. I get that its just an estimate but here it is now August 25th and my package is still at the exact same place it was on August 15th when I placed the order. It has not progressed one bit. I then reach out to booboo via whatsapp which is ridiculous that customers spending their hard earned money cant even receive proper and efficient communication with this company. They message me back on whatsapp days later and state that they have over 50,000 orders a day and cant look their the system to find my order and cancel it. Mind you I message and asked about why my package has not moved since being placed and stated that I would like to cancel since it has not. The representative never offered any info on my tracking status. Only stated that since they receive so many orders in a day they cant cancel. Im pretty sure you are more busy dealing with customer COMPLAINTS than customer orders😉 For every 50,000 order you get in a day, as you say. Im almost certain you get about 49,000 COMPLAINTS as well. Poor poor company needs LOTS of reparations!!! Sad”

Helpful Report

Posted 3 years ago

“graphic tee's are terrible, fabric is terrible wouldnt recommend. spend a bit more money elsewhere.”

Helpful Report

Posted 3 years ago

“Bloody customer service. They sent me damaged products and I wanted to return it although It was a long process.but they didn’t agree with me.I will never ever recommend BoohooMAN 🤬.”

Helpful Report

Posted 3 years ago

“Horrible customer service. Products are just as bad. I wanted to cancel my order immediately after placing the order. They said they can do cancellations “as they get started right when we place the order”. That’s clearly a lie as it didn’t send out for over 24 hours. The place I return my clothes is the same place they send the clothes so it’s very easy to cancel an order. Literally they could walk it down. I was responsible for the payment of the stamp to send my clothes back when I wanted to cancel them in the first place. The return portal is confusing. They received my return on August 6th. It’s August 20 now and i still haven’t gotten an update or my money back. This company is horrible. They are hoping we are too lazy to return the items so they can keep the profit on their tissue paper based clothing”

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Posted 3 years ago

“Great product”

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Posted 3 years ago

“This company has never done me wrong … but recently just added you have to pay the ups man to get your package … plus to send it out I’ll never order from them again”

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Posted 3 years ago

“I was horrified while reading these reviews and felt stupid for not doing proper research before buying from this company, but funny enough the package arrived today, 2 days early. My only problem is that I couldn't track or even find my order which is why I was worried while reading these. The clothes fits well and look amazing so I'll be leaving a four star but I'll consider myself one of the lucky ones and never purchase clothes here again just in case.”

Helpful Report

Posted 3 years ago

“IF You want to get angry and frustrated super easily - purchase at BOOHOOMAN! I made a purchase and it never arrived at my location- I had to contact them for a refund that is still pending! I contacted them 2 weeks after for a copy of the refund - in this manner I can verify with my bank but the WhatsApp (the only way of communicating with them) is not helpful. USE your money and time elsewhere”

Helpful Report

Posted 3 years ago

“Okay so I love their clothes! So this review is no way in connection to their actual clothing items. But with that being said, This review is specifically for their Customer Service. I was going to Miami for the weekend, and ordered my clothes. For some reason my packages shipped in 2 orders separately. I was like okay whatever. But time kept trying closer and next thing I know it was 15 days later, and STILL! No delivery. So the day before my trip I managed to only receive 1 Package. I contacted them and asked why would my packages be shipped at the same time & I only get one of them? Of course they didn’t help. Just fed me some BS automated line. So sadly I went on vacation with only 1 package of clothes I had planned to wear. My parents ended up bringing down the 2nd package. And when I opened it up, I had a sweat shirt in there that was supposed to Small, but it came in XXL! I certainly do not wear that size. And pleaded with them to just send me a small or just give me a $6 credit towards my next order. But they insisted they could not do that. They said I would have to go down to the Shipment store (I don’t even have a car), get them to ship it out for me, Pay for it, and then they would refund me my $6. I laughed at them because I’m not doing all of that for a $6 Sweat Shirt. It’s not good business or good customer service. I have ordered from them several times because, I definitely don’t deserve the BS they are trying to feed me. You are supposed to make your customers happy and satisfied so they keep coming back. All I have to say is, DO BETTER!!!”

boohooMAN 1 star review on 11th August 2021

Helpful Report

Posted 3 years ago

“i honestly wish i could give them a zero. the pockets are like 2 inches deep. the crotch is extremely small and it digs into my testicles and the zipper isn’t a zipper; it’s 3 extra buttons. DONT BUY FROM THESE IDIOTS”

Helpful Report

Posted 3 years ago

“My partner has ordered from them twice now the first order took over 4 weeks to get here and paid for express when we received the order we were missing a XL duo hoodie pack and we got a black L hoodie and when complained to customer service we had to pay for shipping to send it back even thought It was there mistake. Today was our second time ordering didn’t pay for express came in 2 weeks and sAGAIN ordered two XL white hoodies what we got was a MEDIUM hoodie that was labelled large and then the was just a large. Honestly who the hell is running this hole”

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Posted 3 years ago

“I had to write a review, because I was surprised at all the negative reviews! I hesitated to order from here due to so many bad comments, but I have ordered twice now and been very satisfied both times! First order took about 2 weeks to arrive and 2nd took 10 days. I'm not sure people realize the company is not in the US so ordering enough to get minimal shipping charges is very worth it! While the prices aren't dirt cheap they are significantly lower than what I've found for the similar unique items elsewhere. I expected quality to be lower, but that's not the case! This last order that arrived today had a pair of joggers and a pair of sweat pants in the order. They are very thick! The shirts have all looked exactly as pictured and so far been flawless. My only complaint is in the lengths of the pants. The models shown for regular vs tall are usually around 6'1. Maybe their legs are slightly short for their heights. My son is between 5'10 and 5'11, and the pants always hit at a point that they're not short, but any shorter and they would be. My suggestion to anyone who's legs might be longer than average regardless of being under 6'4 (the suggested height for tall) is to buy the tall if you want a roomier leg length. Otherwise I am excited about finding the company a few months ago and will definitely continue shopping here!”

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Posted 3 years ago

“horrible company, it’s been 1 month already and i still haven’t received my item and had next day delivery, also no answering for emails, worst company ever”

Helpful Report

Posted 3 years ago

boohooMAN is rated 1.7 based on 694 reviews