Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 4.07

“Very devious company. The 15% Service fee is added right at the last second of the booking process. Blink and you’ll miss it. It is also non refundable, despite offer of full refund up to 24 hours before trip. Beware!”

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Posted 2 months ago

Hi David, Thank you for taking the time to share your feedback. I sincerely apologize for any dissatisfaction you may have experienced. I want to clarify that there is no intention to mislead you in any way. The processing fee, which covers the costs of handling the transaction, is a standard charge collected by the payment processing platform, not by us. This fee is used to cover payment-related expenses and is already incurred once the transaction is completed. Therefore, when we issue a refund, we return the full amount you paid for your booking, minus the processing fee, as that fee has already been forwarded to the payment processor. As for cancellations, we offer the option to receive a full-value coupon or a refund, as stated on our website. If you opt for a refund, it will be processed minus the processing fee and any optional add-ons. We're always happy to assist with clarifications if anything seems unclear during the booking process. Your feedback means the world to us, so thank you for informing us of your experience. Best regards, The Bookaway Team

Posted 1 month ago

“Bookaway provides a seamless and reliable travel booking experience, offering a wide range of transportation options worldwide. The user-friendly platform and excellent customer support make planning trips effortless. Highly recommended for stress-free travel arrangements!”

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Posted 3 months ago

Hey Sandakal, Thank you so much for your kind words and positive feedback! This truly means the world to us and helps us greatly in constantly improving our traveler’s experience 🙂 Happy travels, The Bookaway team

Posted 1 month ago

“Booked a trip from the Cancún Intl Airport to the Hotel Zone and when we got to the counter the reservation did not exist. Wasted two hours going back and forth with their customer service. Would NOT recommend!”

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Posted 4 months ago

Hi Eve, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. I can see that you had reached out to our support team about this and the matter was investigated. This trip was already fully refunded to you. We have already taken the necessary steps to ensure such incidents do not happen again in the future with this operator. Your feedback is incredibly valuable to us, and we appreciate you informing us of your experience. Our support team will be in touch with you shortly to discuss this further. Our Sincerest Apologies, The Bookaway Team

Posted 4 months ago

“They sold me a bus ticket from Cabo to La Paz that was fake / not a valid ticket so i had to buy it all over again, DO NOT BUY FROM these scammers.”

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Posted 6 months ago

Hey Javier, We are very sorry to hear about what happened and your negative experience. Unfortunately, I couldn't find a booking under your name in our system in order to check about what happened and provide you with a resolution. Please contact us at Support@Bookaway.com and our support team will help you with this. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Our sincerest apologies, The Bookaway Team

Posted 4 months ago

“AVOID USING BOOKAWAY AS THEY CANNOT BE TRUSTED. Incorrect ferry departure details were provided to me which led to me missing my ferry and therefore having to pay another ferry company £96 in order to reach my destination. Also arriving 2 hours later… Surprise surprise following my complaint, they claim to have sent me an email prior to my trip informing me of the change in departure time. I can say with 100% certainly that an email wasn’t sent to me. Furthermore they claimed the email was sent to me on the 31st April, which goes to show they’re making lies up to avoid compensation, given there aren’t even 31 days in April!! After they realised this, they then quickly changed the date to 31st March. Okay Bookaway… whatever you say.. 🙄 I have asked Bookaway multiple times for their complaints escalation procedure AND for proof of the alleged email that would have been sent to me. None of these have been forthcoming… Completely incompetent company. If they mess your holiday plans up like they did mine,DO NOT expect any kind of compensation or customer service from them. You have been warned!.”

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Posted 6 months ago

Hey Richard, We are very sorry to hear that you had a negative experience. While we believe that the change in the schedule was communicated in a timely manner, we understand that the adjustment was not suitable for you. When things like this happen, we rightly refund our customers (as we have done in this case as well). We have already taken the necessary steps to ensure this does not happen again. Your feedback means the world to us, so thank you for informing us of your experience. Our Sincerest Apologies, The Bookaway Team

Posted 6 months ago

“This is the third mistake you guys have made. The last. I booked A bus fromPhong Nha to Ninh Bihn And received confirmation voucher and a ticket PDF. I went to the designated stop and the bus arrived but had no record of me or my purchase. So I missed the flight and I am unhappy with this business and I will not use them again.”

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Posted 8 months ago

Hey Robert, We are very sorry to hear about what happened and your negative experience. Unfortunately, I couldn't find a booking under your name in our system in order to check about what happened and provide you with a resolution. Please contact us at Support@Bookaway.com and our support team will help you with this. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Our sincerest apologies, The Bookaway Team

Posted 8 months ago

“i did a booking on the 6/3 and immediately as I ended saw I booked 30/3 not 31/3 and I contacted support on the web and via e-mail the reply to this came on 13/3 is that customer service ?????? I did manage to get hold of support on messenger 8/3 and they said the ticket was issued with no changes, if your support was working it could have been solved (getbybus who issued the ticket was willing to assist and answered immediately on 6/6 within minutes but could do nothing as bookaway was the agent) Your support SUCKS and your attitude leaves a lot to be desired, companies like bookaway eventually go under because of lack of service”

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Posted 8 months ago

Hey Wally, First of all, I am very sorry to hear about your negative experience with us. Unfortunately, we are currently experiencing a high volume of tickets which is affecting our response time during rush hours. Upon checking in our system, our support team was able to find a solution for your issues and requested an exception from the operator. Your booking was already canceled and refunded. Best regards, The Bookaway Team

Posted 7 months ago

“We paid for our train but didn’t received any feedback or the tickets. From my point of view it is scam.”

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Posted 9 months ago

Hey there, We are very sorry to hear about your negative experience. In regard to the last-minute cancelation, I completely understand how this might be an issue for your trip's plans. Unfortunately, in some cases, an operator might notify us of a cancelation at the last minute due to unforeseen circumstances, cancelations could be because of weather, other causes, or because of an operational issue. Please be assured that we take these incidents very seriously, each case is investigated with the operator in order to prevent such cancelations in the future, with that said, it's important to mention that some cancelations are beyond our or the operator's control. We're fully transparent and we try our best to offer alternative options or solutions for our customers when this happens. Please feel free to reach out to our support team if you still need any help. Our Sincerest Apologies, The Bookaway Team

Posted 9 months ago

“Booked train tickets in Thailand with them, cancelled a day before departure, had to cancel trip, after 3 months, no refund, they say they have refunded straight away, bank confirmed twice no refundm, now paying interest on they're debt. Scam company, please avoid!!”

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Posted 9 months ago

Hey there, We are very sorry to hear about your negative experience with us. In regard to the last-minute cancelation, I completely understand how this might be an issue for your trip's plans. Unfortunately, in some cases, an operator might notify us of a cancelation at the last minute due to unforeseen circumstances. This trip was already fully refunded to you. We are fully transparent, and sometimes, last-minute cancelations that are beyond our control occur. In case of any issues remaining, please get back to us at Support@Bookaway.com. Our Sincerest Apologies, The Bookaway Team

Posted 9 months ago

“The worst experience ever had. They change the date or our booking, they cost even 100% more than the normal price of the ticket and they even dont send you the ticket. Probably this platform is a freud. Please do not book any ticket by using this platform.”

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Posted 9 months ago

Hey there, We are very sorry to hear about what happened and your negative experience. Please contact us at Support@Bookaway.com, our support team will help you with this and provide you with a resolution. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Our sincerest apologies, The Bookaway Team

Posted 9 months ago

“We booked a bus to go from Hanoi airport to Ninh Binh with Bookaway.com and got an email confirmation. We got to the airport early and set out to find the pickup location. After asking and looking for the location we called the bus company to confirm pickup location. They said they had no buses running that day. So the confirmation was an error by bookaway.com. we had to hire a taxi to take us to Ninh Binh at a much higher rate. Contacted bookaway.com for a refund for the bus ride that did not exist. They refunded the bus cost but kept a service fee for all the work they did for a nonexistent bus. After quite a while they replied that they would not refund the service fee as they had to pay someone else money for this and they incurred some costs as well. Quite an excuse for such an error, taking no responsibility for their mistake and telling me we have to share the losses for what was most definitely their mistake. So they want people to pay a service charge for absolutely no service at all. Very poor customer service in both the nonexistent bus and failure to take responsibility for their error. If you use them and something goes wrong you will pay for it. Find a more reliable company.”

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Posted 9 months ago

Hey Les, We are very sorry to hear about your negative experience with us. Regarding the last-minute cancellation, I completely understand how this could have affected your travel plans. I checked our system and found out that the operator informed us that the departure was fully booked and the departure was canceled. We did our best to find an alternative but, unfortunately, since we were too close to the departure time, it wasn't possible. Please note that processing fees are what we charge to take care of the expenses tied to handling transactions. These fees cover the cost of processing payments, and they're collected by the payment processing platform we use. Please know that we always strive to be transparent, and sometimes, last-minute cancellations that are beyond our control happen. Please know that we're always working to improve our services and minimize these situations in the future. We're truly sorry for any inconvenience this may cause you and we appreciate your understanding. Your satisfaction remains our top priority, and we are committed to continually improving our services to minimize such occurrences in the future. Please accept our sincerest apologies, The Bookaway Team

Posted 9 months ago

“I booked train tickets through Bookaway a month in advance for a trip to Ella. Shockingly, they informed me just 9 hours before the journey that they couldn't provide the tickets I had booked. This last-minute letdown left me stranded, with no alternative tickets available as everything was sold out. The lack of reliability from Bookaway not only disrupted my travel plans but also jeopardized my stay in Ella. Now, I'm left awaiting a refund, hoping they didn't scam me. Extremely disappointed with their service.”

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Posted 10 months ago

Hey there, We are very sorry to hear about what happened and your negative experience. Unfortunately, I couldn't find a booking in our system in order to check about what happened and provide you with a resolution. Please contact us at Support@Bookaway.com and our support team will help you with this. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Our sincerest apologies, The Bookaway Team

Posted 10 months ago

“Having paid in BOOKAWAY the price of two train tickets in second class with reserved seats, we never received confirmation from the operator, we contacted BOOKAWAY several times without giving us a solution and in the end we found ourselves at the train station without tickets and without reserved seats . The solution that their local agent gave us was to buy two third-class tickets without reserved seats at the ticket office, a few minutes before the train departure. After complaining several times to BOOKAWAY they tell us that since the service is already provided (third class without seats???) we are not entitled to any compensation. It is a company that after paying them ignores the customer.”

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Posted 11 months ago

Hi Arnaldo, We are very sorry for your negative experience with the operator. Regarding the last-minute change in your seat class, I completely understand how this may be an issue for your travel plans. Unfortunately, in some cases, an operator may make a change at the last minute due to unforeseen circumstances or operational issues. Unfortunately, the operator did not inform us in advance to prevent this problem from occurring. From what I can verify, you have contacted our support team and been given a refund for the difference between classes. We are completely transparent and sometimes last-minute changes occur that are beyond our control. We truly value your understanding and sincerely apologize for any inconvenience this situation may have caused. Our sincerest apologies, The Bookaway team

Posted 10 months ago

“My partner and I booked a train trip from Kandy to Ella - only available tickets were in observational class $91. It’s much more expensive than usual but ok. The tickets meant to be confirmed within 24hours, although my booking was pending for over 3days, nobody responding to my emails and messages, no phone number to reach out, but obviously they hold on to my money so I couldn’t make any alternative plans. The night before departure someone called me that we are on an earlier train on that day, I thought it is ok, as long as we depart. The thing was that they gave us 3rd class seats instead without any notice and when I complained they apologized and refunded me €3.65 which I thought it is a mistake, but after a several days being ignored I just think it is a huge scam. Be aware, would not book with them ever again.”

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Posted 11 months ago

Hey Adela, We're really sorry to hear about what happened. In regard to the last-minute change in your seat class, I completely understand how this might be an issue for your trip plans. Unfortunately, in some cases, an operator might make a change at the last minute due to unforeseen circumstances or operational issues. Sadly, we weren't informed in advance by the operator in order to prevent this issue from happening. Upon checking in our system, the price of each ticket is 30 USD and the amount paid on your reservation was 60 USD, not 91. We've already refunded you for the difference between classes. We are fully transparent, and sometimes last-minute changes that are beyond our control occur. We truly value your understanding, and we sincerely apologize for any inconvenience this situation may have caused. Safe travels, The Bookaway Team

Posted 11 months ago

“Company that does not take responsibility for its own errors, leaving the client abandoned to their fate. They are unpresentable.”

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Posted 11 months ago

Hey Arnaldo, We are very sorry to hear about your negative experience. Unfortunately, I couldn't find a booking under your name in our system in order to check about what happened and provide you with a resolution. Please contact us at Support@Bookaway.com and our support team will help you with this. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Our sincerest apologies, The Bookaway Team

Posted 11 months ago

“This is a most likely a scam, do not order via bookaway! We ordered and paid online Sri Lanka train tickets from Kandy to Ella, the price was 63.22 euro for 2 adults and 1 kid at 2nd class with reserved seats. Tickets are supposed to be sent they at the hotel in Kandy. One day before I called to check when tickets will arrive and they promised again to send at the hotel plus offered to give us an upgrade to a touristic train. This morning I started to chat with them from 6 am and called again, as the tickets were not at the hotel reception and our train was at 8.15. After being very pushy, finally someone brought us the tickets 3 min before departure time but surprise, tickets were at 3rd class instead of 2nd, at the original train, not the upgraded one. Funny thing was that they gave us 4 tickets instead of 3, 2 were from colombo to badulla and 2 were from kandy to badulla. Seats were not grouped, luckly people were kind and we managed to switch. So nothing matching what we have ordered. Price for the 1 ticket kandy to badulla was 1300 rupies, meaning 4 usd, and we paid around 20 euro for each, so 5-6 times more!! Total rip off! Overall, I strongly believe that if I haven't had insisted, no tickets would have been provided. Overall, bad experience with bookaway. Do not recommend.”

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Posted 11 months ago

Hey Raluca, We are very sorry to hear about your negative experience with us. In regard to the last-minute change in your seat class, I completely understand how this might be an issue for your trip plans. We are not scamming you, and we are not selling tickets that are not valid. Unfortunately, in some cases, an operator might make a change at the last minute due to unforeseen circumstances or operational issues. Sadly, we weren't informed in advance by the operator in order to prevent this issue from happening. We are fully transparent, and sometimes last-minute changes that are beyond our control occur. We truly value your understanding, and we sincerely apologize for any inconvenience this situation may have caused. In case any issues are still not resolved, please contact us at Support@Bookaway.com. Safe travels, The Bookaway Team

Posted 11 months ago

“I booked my ticket with them, they took full payment and then on the day of the departure sent me a message saying It was not confirmed and that I was going to get a full refund. This happened 3 weeks ago and I still did not get a refund.”

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Posted 11 months ago

Hey Ale, We are very sorry to hear about what happened and your negative experience. Unfortunately, I couldn't find a booking under your name in our system in order to check about what happened and provide you with a resolution. Please contact us at Support@Bookaway.com and our support team will help you with this. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Our sincerest apologies, The Bookaway Team

Posted 11 months ago

“Have read other reviews, the typical review is "As soon as they have your $ you are on your own …. Call ….. e mail …. Message on Facebook…… no response" Same experience, recommend not to use.”

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Posted 11 months ago

Hey James, We are very sorry to hear about what happened and your negative experience. Unfortunately, I couldn't find a booking under your name in our system in order to check about what happened and provide you with a resolution. Please contact us at Support@Bookaway.com and our support team will help you with this. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Our sincerest apologies, The Bookaway Team

Posted 11 months ago

“My shuttle was cancelled less than 24 hours before departure. Couldn't find an alternative shuttle so I had to book an expensive last minute private transfer at 6 times the price - with the SAME provider who cancelled last minute. If I cannot cancel without a penalty three days in advance and not at all one day in advance, why can the provider?! In Europe, I would sue (doesn't work here I guess). Terrible experience and no compensation offered, just a short "sorry"”

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Posted 1 year ago

Hey Matthias, We are very sorry to hear about your negative experience. In regard to the last-minute cancelation, I completely understand how this might be an issue for your trip's plans. Unfortunately, in some cases, an operator might notify us of a cancelation at the last minute due to unforeseen circumstances, cancelations could be because of weather, other causes, or because of an operational issue. Please be assured that we take these incidents very seriously, each case is investigated with the operator in order to prevent such cancelations in the future, with that said, it's important to mention that some cancelations are beyond our or the operator's control. We're fully transparent and we try our best to offer alternative options or solutions for our customers when this happens. Please feel free to reach out to our support team if you still need any help. Our Sincerest Apologies, The Bookaway Team

Posted 11 months ago

“the best product thank you so mach!”

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Posted 1 year ago

Hey Emily, Thank you so much for your kind words and positive feedback! This truly means the world to us. :) Happy Travels, The Bookaway Team

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Bookaway Reviews