Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.93

3.9 Rating 385 Reviews

74 %

of reviewers recommend Bookaway

Company Reviews

Metrics

3.9

Based on 385 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

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“Easy to use with fast response and confirmation!”

Helpful Report

Posted 3 months ago

Hey there, Thank you so much for your kind words and feedback! Happy travels, The Bookaway team

Posted 3 months ago

“The booking and Transfer worked very good. Only at the airport Buenos Aires was a Little dificult to find the busstation.”

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Posted 3 months ago

Hey there, Thank you so much for your kind words and feedback! Happy travels, The Bookaway team

Posted 3 months ago

“Booked big big bus Vang vieng to Vientiane they gave me the wrong directions so i had to take twice a tuk tuk Arrive at departure point it was not a big bus but a small 30 years old microbus Bookawy let me pay twice the price as it was when i had booked with the buscompany”

Helpful Report

Posted 3 months ago

Hey Jan, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. We have already taken the necessary steps to ensure that this operator does not experience similar problems again. Your feedback means the world to us, so thank you for informing us of your experience. Our Sincerest Apologies, The Bookaway Team

Posted 3 months ago

“Very bad experienced. I bought a ticket in Egypt. After purchasing they teld you is mandatory to meet a person ti get the ticket. This person arrived late to station and i missed the train. Horrible!”

Helpful Report

Posted 3 months ago

Hi Ang, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. First and foremost, I want to assure you that we take your concerns seriously, and our team is actively working to investigate and address the issues you've raised. Your feedback is invaluable, and we are committed to resolving this matter promptly. I can see that you had reached out to our support team about this and the matter is being investigated, we take our partnerships very seriously and if something went wrong with the operator this time, our team will make sure to resolve it. Once again, I apologize for any frustration or inconvenience you've experienced. We are committed to making this right for you and appreciate the opportunity to rectify the situation. Our support team will be in touch with you via email. Our sincerest apologies, The Bookaway team

Posted 3 months ago

“I had an issue when I was trying to purchase a bus ticket online as I received a “Webpage error” and I didn’t realise that the purchase was made (I didn’t receive a confirmation email). After a few messages between bookaway and myself, I received my ticket, but I had to cancel as I bought a ticket in person. I was able to cancel as I bought the “flexible cancellation” which was really convenient.”

Helpful Report

Posted 3 months ago

Hey there, Thank you so much for the kind words and great feedback! This means a lot to us and helps us greatly. Happy travels, The Bookaway team

Posted 3 months ago

“I tried booking a ticket from Playa Del Carmen to Cancun airport and I entered my credit card information and when I clicked on “proceed/pay” the webpage gave an “Page error” message. I didn’t think much if it and closed the browser and went on with my day and wrnt to buy a bus ticket at ADO Terminal to avoid any online inconvenience. I later noticed the charge from Bookaway went on my credit card… but I did NOT receive an email or a ticket for the bus fare. I emailed bookaway and I was told they can’t cancel because the ticket was issued (A TICKET I HAD NEVER RECEIVED!!!) I will never book with them again after this nor recommend them. Keep my damn 31$.”

Helpful Report

Posted 3 months ago

Hey there, We're really sorry to hear about what happened. This is not the experience we want you to have when booking with us. We have noticed that your booking includes a flexible cancellation policy. Therefore, we have processed the cancellation and issued your refund. As for the payment issues you encountered during the checkout process, we have already reported this to our tech team. They will investigate the matter further to prevent similar problems from occurring in the future. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Our sincerest apologies, The Bookaway Team

Posted 3 months ago

“Bookaway sold me a train ride that does not exist. They have taken no responsibility in my claim for a refund between what was provided and what I booked. The company is corrupt and closed my request with the response that will work with the operator to resolve. I would never use this company again. Avoid at all costs and go direct to the operators in the country of travel”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. First and foremost, I want to assure you that we take your concerns seriously, and our team is actively working to investigate and address the issues you've raised. Your feedback is invaluable, and we are committed to resolving this matter promptly. I can see that you had reached out to our support team about this and the matter is being investigated, we take our partnerships very seriously and if something went wrong with the operator this time, our team will make sure to resolve it. Once again, I apologize for any frustration or inconvenience you've experienced. We are committed to making this right for you and appreciate the opportunity to rectify the situation. Our sincerest apologies, The Bookaway team

Posted 3 months ago

“Everything Waswanipi perfect. Simple to use and efficient.”

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Posted 3 months ago

Hey there, Thank you so much for your positive review :) Happy travels, The Bookaway team

Posted 3 months ago

“- Very easy it was to book on webside - The clarity of information - Any assistance I received from customer support team. I am very happy with the service, punctuality and ease of booking. I recommend this company as friendly and safe. Czesław form Polnad”

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Posted 3 months ago

Hey Czeslaw, Thank you so much for your kind words and positive feedback! This truly means the world to us and helps us greatly in constantly improving our traveler’s experience 🙂 Happy travels, The Bookaway team

Posted 3 months ago

“I booked a round trip bus from Ho Chi Minh to Thau Chao on your website. The booking process itself was fine, but when I actually got on the bus, I had a bit of trouble proving that I booked online, since the payment was cash only. Also, the location of the return bus stop was not where it was written on the ticket. This was a major mistake for me. I'm writing this down for future customers who may have the same experience.”

Helpful Report

Posted 3 months ago

Hey there, Thank you for sharing your experience with us. We’re sorry to hear about the challenges you faced during your trip. Your feedback is important, and we’ll use it to work with our partners to improve the accuracy of the information provided. Best regards, The Bookaway team

Posted 3 months ago

“Everything worked smoothly”

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Posted 3 months ago

Hey Dawn, Thank you so much for your positive review :) Happy travels, The Bookaway team

Posted 3 months ago

“Great value, great service and lovely people, most highly recommended.”

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Posted 3 months ago

Hey there, Thank you so much for your kind words and positive feedback! This truly means the world to us and helps us greatly in constantly improving our traveler’s experience 🙂 Happy travels, The Bookaway team

Posted 3 months ago

“The system put in the wrong date and issued a ticket for the 2 Nd Dec when I most certainly put in the correct date of the 4 Dec. So I paid for a ticket I could not use and bought one for the correct date on another website. Not very good that ; is it?”

Helpful Report

Posted 3 months ago

Hey Neil, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. Please note that our website is designed to maintain consistency throughout the booking process, and it does not change the dates or times you select. It's important to highlight that, during the booking process, the selected departure and return dates and times are shown at multiple stages to ensure accuracy. It is the responsibility of our valued travelers to thoroughly review and confirm these details before finalizing the booking. If there are any outstanding issues, please don't hesitate to contact us at Support@Bookaway.com. Our sincerest apologies, The Bookaway Team

Posted 3 months ago

“The process to change my booking was so easy and efficient. I loved the customer service!!”

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Posted 3 months ago

Hey there, Thank you so much for the kind feedback. This is deeply appreciated! Happy travels, The Bookaway team

Posted 3 months ago

“I booked a ticket for luxery bus Cali to Popayan, but they put me in an old little bus where they pick up people so many as possible. Horrible”

Helpful Report

Posted 3 months ago

Hey Johannes, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. We have already taken the necessary steps to ensure things like this do not happen again in the future in regard to this operator. Your feedback means the world to us, so thank you for informing us of your experience. Our Sincerest Apologies, The Bookaway Team

Posted 3 months ago

“Very chaotic experience. Instead of promised 3 hours trip, we were 6. 5 hours on the road. The ferry took us to Almirante instead of Chiriquí, which lead to way more hours than originally indicated. The staff was very stressed during departure and change from ferry to bus. Also there were too many people on the bus, which ultimately lead to two persons standing on the bus trip. The advertised drop-off at your hotel of choice obvoiusly didn‘t happen. Instead everybody had to simply get off at the town centre. All in all not a bad trip per se, but don‘t promise things you can‘t keep. I think we would have had a similar comfortable experience taking the local bus and would have come off way cheaper.”

Helpful Report

Posted 3 months ago

Hey there, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. Our support team has investigated this issue, and the operator informed us that bad weather caused blockages, preventing transfers from reaching the hotel. They were able to drop you off as close as possible, which was about 2 km away from your hotel. Unfortunately, this situation was beyond the supplier's control. Your feedback means the world to us, so thank you for informing us of your experience. Our Sincerest Apologies, The Bookaway Team

Posted 3 months ago

“It was my third time using BookAway site and I'm happy with the service, punctual & safe.”

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Posted 3 months ago

Hey Tomtom, Thank you so much for your kind words and feedback! Happy travels, The Bookaway team

Posted 3 months ago

“I just booked a ferry from Ho Chi Minh City to Vung Tau. The Bookaway site said price range $15-1$17, then $19. After buying, the price jumped to $22.45. A quick check on the Greenlines Ferry website clearly shows the tickets readily available at $13.65 (350,000d). Cut out the outrageous middleman! At least it was a small loss, but a 70% markup?! Beware of jumping on the first sponsored Google search result!”

Helpful Report

Posted 4 months ago

Hey Randal, Thank you so much for sharing your opinion and concerns with us. While we do charge a small fee for our online booking services, we strive to keep this markup minimal. In many cases, we are able to negotiate reduced ticket prices through business agreements with operators, ensuring that our prices remain competitive and within an acceptable range. Although booking directly with the operator might sometimes be cheaper, this is not always the case. We continuously monitor and adjust our prices to ensure they remain fair and reasonable. Additionally, booking with us offers several advantages, including the ability to reserve your trip in advance, secure your preferred departure date and time, and choose your preferred operator. We also provide nearly 24/7 customer support in multiple languages, allowing you to easily change or cancel your reservations and receive assistance with any aspect of your trip. We believe that these benefits offer a safer and more efficient booking experience. Please let me know if you have any other questions or concerns. Best regards, The Bookaway Team

Posted 4 months ago

“My experience about Bookaway was really bad. We made booking already 6 weeks before the train journey between Luang Prabang and Vientiane in Laos. First they promised, that confirmation would come within 3 days, it did not. Then they said it would come closer to trip date. Finally it would have arrived 3 days before trip, it did not. At last they said, it would come a day before the trip. 12 hrs before the trip they sent me mail, that operator has not confirmed the ticket and that they are returning my money. This was good, but since I really needed to change place we had to book hastily a van ride, which took 10 hrs instead of 2 hrs train ride. So basically, they were all the time selling air to me until the very minute and they let me know that they have everything in control…so I’am very dissatisfied customer. Never gonna use this service again.”

Helpful Report

Posted 4 months ago

Hey there, First of all, I am very sorry to hear about what happened. Please note that when you make a reservation with us, as stated in the policy, a booking goes through the status of "Pending", and during the time that it is pending, we wait for the operator's approval or decline of a booking depending on his schedule. Most of the time, the bookings are approved, but in some cases such as this, we might sadly have to cancel a booking due to lack of availability from the operator's side. Rest assured that we have taken the necessary steps to prevent similar incidents from happening in the future. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Our sincerest apologies, The Bookaway Team

Posted 4 months ago

“Completely a scam DO NOT TRUST! I paid 60 euros for transportation in a VIP Mini Van for 5 hours of travel, advertised by them with accurate photos and descriptions, with leather comfort seats, snacks and drinks included, USB ports for charging, blankets for passengers etc. I traveled for 8 and a half hours in a dirty, broken van without any service, no food, no drinks, no refills, small uncomfortable seats dirty and in difficult hygienic conditions. I provided all the photos and proof of the trip and Bookaway offered me a 10% refund of the ticket...10%!!! they scam you, offer services at higher prices and then don't guarantee you anything, stay away!”

Helpful Report

Posted 4 months ago

Hi Renato, Thank you for sharing your experience with us, and we're truly sorry to hear about what happened. I can see that you had reached out to our support team about this and the matter was investigated. This trip was already fully refunded to you. We have already taken the necessary steps to ensure things like this do not happen again in the future in regard to this operator. Your feedback means the world to us, so thank you for informing us of your experience. Our Sincerest Apologies, The Bookaway Team

Posted 4 months ago

Bookaway is rated 3.9 based on 385 reviews