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Boots Reviews

2.6 Rating 1,834 Reviews
39 %
of reviewers recommend Boots
2.6
Based on 1,834 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Boots Reviews

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Visit Website

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

Write Your review

Boots 1 star review on 11th July 2024
Louisa
Boots 1 star review on 28th April 2024
Anonymous
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 1 star review on 8th October 2023
Vanessa Davies
Boots 1 star review on 8th October 2023
Vanessa Davies
Boots 1 star review on 8th October 2023
Vanessa Davies
38
Anonymous
Anonymous  // 01/01/2019
Great priced products.
Helpful Report
Posted 6 years ago
I placed an order for collection at my local shop late afternoon a few days ago. I received confirmation that my order was ready to pick up the very next morning. Excellent service, which saved me a trip to the city.
Helpful Report
Posted 6 years ago
Spoke to customer services twice about a damaged item received in post. Only valued at 3.20 but was needed. Both times I was told to take an hour out of my day, drive to a store and get a refund. Alternatively could drive to post office, post item back and wait for refund. Not cost effective for Boots and certainly not for me. Any decent store would just send a replacement especially since my order totalled £180. Why would I waste time trying to fleece them for £3.20? Emailed customer services to complain. Allowed over their stated response time before calling again. I was immediately corrected about the timescales I quoted for a reply so had to read boots their own email. Was told they deal with emails when they can. This is now a matter of principle so I call the complaints team where I finally find some common sense. A nice chap sent me two replacement items and put some points on my boots card as an apology. Done and dusted in minutes. Boots -you need to ensure your customer services team are all aware of the sensible way to deal with small damaged items and also ensure they do not contradict a customer quoting your own emails. As your helpful chap pointed out, I have been buying online for years and the last time I returned anything was 2015 so hardly the conning type!
Helpful Report
Posted 6 years ago
I called in the Boots store in Royal Ave, Belfast and was served by a lovely lady called Anne. I was only purchasing a few small items but Anne advised me of a 3 for 2 offer and to avail of it. She was most helpful, polite and pleasant and would certainly encourage me to return to that particular store. The bar code of my purchase is 526 5935 0633 155. I think this lady should be commended for excellent customer service.
Helpful Report
Posted 6 years ago
Boots is getting complacent - poor customer service, poor website - went to local store (Urmston) - no information on website or store front about reduced bank holiday opening and security guard pointed at store opening times which said 9 am, then shouted '11 o'clock' a few times and shrugged. Won't buy online after snotty response by customer service when I wrote to let them know the 3 for 2 wasn't carrying through to checkout. Will seek alternative.
Helpful Report
Posted 6 years ago
Rubbish website. Just wasted 15 mins trying to order
Helpful Report
Posted 6 years ago
Boots store in precinct in Kilmarnock. .. there is no room to queue for prescriptions like other stores and people get confused who's standing and why ! Also staff: 4 behind counter wandering about ... look at people standing and ignore them. Hate going into that store !
Helpful Report
Posted 6 years ago
Delighted with order- quick to click and collect and all items well packaged.
Helpful Report
Posted 6 years ago
Had everything I needed online with quick easy payment and delivery
Helpful Report
Posted 6 years ago
I always thought Boots was a brilliant shop until today. I had numerous coupons and one was particular for double points two uses. I spent money and yes got my double points. 5 minutes later I found some other make up I would buy. At the till I was looking to use the second double points on the same coupon. I was told that it ( the coupon) couldn’t be used on the same day. How absolutely ridiculous. I rang the customer care at Boots and was told it is terms and conditions. It does not state this on the coupon or on the till receipt. I have requested to be taken off the mailing list for coupons, I am able to buy my make up on line and other goods from Superdrug or even Tesco (which both have loyalty cards. I shall not by from Boots again as a matter of principle Boots you have lost a good customer. LOYALTY HA HA
Helpful Report
Posted 6 years ago
Purchased several items of make up I didn't have a loyalty card but decided to get one as I spend a fair amount at the store. I asked the cashier if the permanent card would be sent to my address, and in a sarcastic tone the reply was " that's why we ask you to fill in the form". As I left the store mentally totalling up my bill I realized one of the offers didn't come off my total. I did get my refund but feel reluctant to rush back.
Helpful Report
Posted 6 years ago
Always get my lunch from Boots (have done for years). Their meal deals are amazing and the price hasn't gone up for as long as I can remember! Their chemist is also really quick (Cheapside, London) so I get my prescriptions dispensed here too. Thanks Boots! :-)
Helpful Report
Posted 6 years ago
Terrible customer service - never never order online as any errors cannot be amended or cancelled - even a simple change of address a WEEK before delivery cannot be done. There is a script being read from with no variation other than 'no we cannot make any changes to your order'. Crazy when it's just a click of the button and the order has not yet been processed.
Helpful Report
Posted 6 years ago
Never received vouchers on my mums birthday! However after a number of telephone calls and two weeks late Boots did send another voucher. My mothers birthday had been and gone.
Helpful Report
Posted 6 years ago
Went to Festival Park Stoke store looking for foundation. Emma served me. She gave me samples to try to ensure product didn’t agrevate my skin. Lovely lady
Helpful Report
Posted 6 years ago
Boots sent out the wrong product x 2 - the order arrived in a damaged box, agreed by the delivery driver. Boots 'Customer Care' - now there's a misnomer - don't want to know - even telling me at one point it was my mistake, I had ordered the wrong product - I hadn't - they keep telling me to take the items back to the shop !! Boots have made the mistake - why on earth should the customer have to make all the effort to put it right ?! Boots - you really need to have a more professional attitude.
Helpful Report
Posted 6 years ago
I had great customer service in Boots Princes st today. Well done. A good shopping experience.
Helpful Report
Posted 6 years ago
Excellent no.7 make up foundation matching session. Neda at Piccadilly circus Boots was really supportive and experienced. Made such a difference
Helpful Report
Posted 6 years ago
I purchased some items at Heathrow airport in the boots store and was not given a sealed bag to travel with to place my items into, when I got to Bangkok airport I had my items confiscated which was very upsetting as I needed these items for my holiday. I sent Boots an email who said it wasn’t up to them to provide a Sealed bag ! Really then who is it up to ? shocking service , I won’t be buying my products from them in future as they should at least put there hands up to saying a sealed bag SHOULD have been given to me at the time of my purchase at an airport not just dismissing me really shocking.
Helpful Report
Posted 6 years ago
The online click and collect service allows you to chose the day you want it delivered. This is very convenient and I received my products on the day I wanted. However, if the mascaras I ordered were not on offer I would not have purchased them as I feel their products are a little pricey.
Helpful Report
Posted 6 years ago
Boots is rated 2.6 based on 1,834 reviews