Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.26

“I am another customer who has been left in the lurch by Box. They sent me an item (Thrustmaster wheel) that had missing parts and when I contacted them they told me I had to contact the manufacturer for the 'replacements'! You can imagine how well that's going...! My purchase was from Box - they have taken my money but taken no responsibility for the supply of the item in good order. Shame on them.”

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Posted 5 years ago

“Excellent and were very speedy in sending my Acer Aspire 7 A715-71G-53HF. Their prices were definitely better than other websites as well and their platform is a lot cleaner. Would recommend”

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Posted 5 years ago

“I was another one that fell into the Ryzen 2700 trap. They had what seemed to be an offer on, it had been on for a number of days and I had ordered it on Friday with a Motherboard and memory. Last night at half 6 I received two emails, one saying my order had been dispatched and another saying my CPU had been cancelled with a £10 voucher code that comes up as invalid when you try to use it. It would have been nice to have been asked if I needed the other goods after cancelling a part of the order. Or they could have offered an alternative. I doubt I will use the company again as their customer service seems to be lacking and also seem to use fake trustpilot reviews.”

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Posted 5 years ago

“Awful, box.co.uk simply cancelled The AMD Ryzen 7 2700 CPU with absolutely no explanation. I purchased a motherboard for the AMD Ryzen 7 2700 CPU and purchase Memory Kit for the motherboard from Amazon.I have to send the whole lot back now which is gonna cost me money thank you very much for nothing DH!. And i'm going to be leaving negative comments everywhere i can for Box Limited”

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Posted 5 years ago

“Fast and efficient service great product happy camper”

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Posted 5 years ago

“The customer service agent I dealt with was rude, condescending and raised his voice at me; insisted that it was me who was wrong when it is printed on the website the locations that require extra allowance for delivery. when I relieved notification that my parcel was being delivered that day, he changed the delivery date without my consent, which confused the driver and resulted in no parcel. This was after I was told to wait a further week for said item even though it was 20miles down the road at the depo. I had paid to have it delivered that day, have not received a refund and am still without parcel.”

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Posted 5 years ago

“So I have been a loyal Box.co.uk user for sometime and agreed with the rest of the reviews on here, but PRAY that nothing you ever buy from box goes wrong or is faulty. I have spent thousands on this site, have recommended to friends and relatives, one of my friends even uses box as an exclusive supplier for his company based upon my recommendation. After all of this, I have been sold a faulty PC that cost £1300 - merely 5 months after spending this large sum of money the machine is completely unusable and box.co.uk have outright refused to replace or refund the item. Despite my best efforts and despite my loyalty, they are insisting in is NOT THEIR PROBLEM and I should take it up with the manufacturer. UK Consumer Law would suggest otherwise and I am currently in the process of taking the required actions. Please, do yourself a favour and buy your tech from Amazon or somewhere where they actually care about their customers. Do Not buy from this company - Be Warned.”

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Posted 6 years ago

“Box is easy to deal with .........despite being from Northern Ireland and getting caught with the UK mainland only free delivery :-) it was still worth it. Product was well priced and arrived 24 hours earlier than expected.”

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Posted 6 years ago

“I ordered a laptop from this website and upon delivery within a few hours things were going wrong and I had the blue screen of death multiple times with various error stop codes. I contacted Box regarding my concerns and they immediately responded with very helpful advice. Despite the product being faulty, they were more than happy to help me resolve this issue.”

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Posted 6 years ago

“Needed a caravan 12v t.v. /C.d. The service and help provided was great. The youngman showed me lots to choose from was extremely helpful. Showed me a great selection. Price was amazing and quality is great. Very happy with my purchase .”

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Posted 6 years ago

“Light bleed on my monitor which was obviously not their faul but their handling of the replacement has been abismal. They did not even attempt to accomidate given me not having a monitor would mean I could not work and on top of that despite saying an absolute plethora of times that i want a replacement asap, once i no longer had a computer with an actual monitor, they still decided to contact me via email instead of phone (though they had permission through the data usage act) to ask if i wanted a replacement or refund! Now 6 days after sending it back and 7 after raising the initial problem, i have had to sort an alternative as ive been without a pc for almost a week and i find their idiotic question which has further delayed getting a replacement. communication was poor, the were un-accomidating and just all round did not handle the situation well at all, avoid like the plague”

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Posted 6 years ago

“We ordered a large monitor from Box which was unfortunately damaged in transit, happily Gemma in Box customer service pulled out all the stops to get us a replacement unit (with extra packaging) in time for our customer demo. Phew!”

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Posted 6 years ago

“Excellent price and excellent service I am really pleased with the Phillips tv that I bought.”

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Posted 6 years ago

“I ordered a TV via the website, which was really easy to use. The TV works perfectly and was lighter than expected which was great. The service I received was excellent, I paid for next day delivery and after receiving several delivery updates it arrived at 10.30am the next day, excellent service. I will definately be recommending your company to all of my family and friends.”

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Posted 6 years ago

“cheap motherboard, good delivery and not damaged at all, would buy again”

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Posted 6 years ago

“I made an error in my product order and had to order a second item. The first had already been shipped but box.co.uk were very helpful and as I am disabled offered to arrange the return shipping and collection from my door at a small fee. I was over the moon with their customer service. I might add that although I only paid for standard shipping and ordered at around 5-6pm my item arrived the very next day and all of my emails were responded to promptly. The final item I ordered is exactly as described, was very reasonable and I am all round a very, very happy customer!”

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Posted 6 years ago

“Received a faulty item, customer service rep refused to accept the return and asked me to contact the manufacturer directly. Very poor customer service - AVOID!!”

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Posted 6 years ago

“Very poor customer service , packaging box was in poor condition, no returns”

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Posted 6 years ago

“WORST customer service I've ever seen !!! I've order a laptop that was 'exclusive upgraded to 16GB RAM'. The laptop I received was a used one, had a scratch on it, fingerprints, AC power cord unfolded and dirty, box was damaged, the protective bag was ripped. Anyway, as the aftersales and returns department is only email based support, I've managed to get in touch with one agent and explained the situation. A return has been processed and laptop sent back. After sending the laptop back, I've checked the progress and saw when they got it. The status was saying that it might take up to 7 working days to asses the product. I've sent them an email and asked to process this as soon as possible as a week passed already and I was not making use of the laptop I've ordered. In my email, I also specifically said that I'm not looking for a refund as the laptop was purchased through finance. I've asked them to send me a replacement one or the 8GB RAM model which should be new and sealed. At no point I've asked for a refund. Of course, my email was overlooked, as the customer support agent confirmed when I got in touch with them, and they processed a refund without even asking what I prefer, resulting in my finance agreement being cancelled. STAY AWAY FROM THIS COMPANY AND BOX.CO.UK, which is the same!!!”

Helpful Report

Posted 6 years ago

“WORST customer service I've ever seen !!! I've order a laptop that was 'exclusive upgraded to 16GB RAM'. The laptop I received was a used one, had a scratch on it, fingerprints, AC power cord unfolded and dirty, box was damaged, the protective bag was ripped. Anyway, as the aftersales and returns department is only email based support, I've managed to get in touch with one agent and explained the situation. A return has been processed and laptop sent back. After sending the laptop back, I've checked the progress and saw when they got it. The status was saying that it might take up to 7 working days to asses the product. I've sent them an email and asked to process this as soon as possible as a week passed already and I was not making use of the laptop I've ordered. In my email, I also specifically said that I'm not looking for a refund as the laptop was purchased through finance. I've asked them to send me a replacement one or the 8GB RAM model which should be new and sealed. At no point I've asked for a refund. Of course, my email was overlooked, as the customer support agent confirmed when I got in touch with them, and they processed a refund without even asking what I prefer, resulting in my finance agreement being cancelled. STAY AWAY FROM THIS COMPANY AND BOX.CO.UK, which is the same!!!”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

Box.co.uk Reviews