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Box.co.uk Reviews

4.3 Rating 2,212 Reviews
82 %
of reviewers recommend Box.co.uk
4.3
Based on 2,212 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 56%
Customer Service
Communication Channels
Email, Telephone
Read Box.co.uk Reviews
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Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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I haven't received my parcel yet . I have paid for next day delivery and its been 15 days since I have ordered.
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Posted 1 year ago
Product was returned to sender and now company wants to attempt to scam me.
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Posted 1 year ago
You sent the CD player by DPD and this company couldn't find my address after 3 days of trying so I needed to get it sent to the local DPD shop which is across the street from my address. Only if you live in the high street where you live then order something but not me ever again
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Posted 1 year ago
They just cancel your order saying they cannot find the item in the warehouse and the item is for sale with higher price. Automatic emails ignoring customers. Do not buy
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Posted 1 year ago
I ordered a Monitor on a Black Friday "Deal", received email declaring monitor had been shipped but I never received it. Having spent well over a week being brushed off by customer services during numerous emails and phone calls telling me plenty of stock and just a delay they told me it is now out of stock with only 10 days left to Christmas - whilst still advertising the same monitor for next day delivery at a higher price with only 10 days to Christmas. My advice - avoid Box, even better off buying through Amazon.
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Posted 1 year ago
Late delivery by two weeks. I had to call twice to try and resolve waiting 30 minutes or more each turn. After about ten emails and replies not one person answered my questions correctly. I raised a complaint but then the parcel arrived and I returned it as I bought it from somewhere else that delivered it as promised. This is the second time I’ve used box and second time I’ve returned my product. Waste of time.
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Posted 1 year ago
I have been waiting for 2 weeks for delivery. I do not recommend.
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Posted 1 year ago
Wouldnt recommend box to anyone still waiting for my screen to be delivered nearly a month. Customer service havent been getting back to me. Phones are always busy select call back no one calls.
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Posted 1 year ago
Ordered a monitor waited two weeks for delivery asked for a replacement got a refund . What a shambles of a company one of the worst online shopping experiences ever . Do not shop with Box they will take your money then waste your time bunch of jokers spend days waiting for a delivery that is not coming then hours on the phone to find out what is going on to have your order cancelled . If you want to waste your time and money shop with Box .
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Posted 1 year ago
Ordered 27/11/2022. Received 'Thanks for your order! We'll dispatch it shortly'. And nothing since. No dispatch email. No parcel. No tracking. No update. Where is my order SBN-DXB-YYD-F26?? Also no customer service to speak of - I waited in their phone queue only to be auto-disconnected after 30 minutes(?!). I've tried 5 separate occasions to get through in the live chat and there's never an agent. Have bought from box before and had good experiences, but this is awful.
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Posted 1 year ago
AVOID. It aggrieves me to give them one star, at least the delivery arrived on time. The problem is when things dont go right, they are hopeless. They dont communicate, you have to chase continuously. Very poor experience. I would have to be very desparate to use them again. I'm still without a replacement item that failed in August. Really Very Bad.
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Posted 1 year ago
Last two orders with box have been a car crash... Sold me a 4090 then told me I didn't have one... Then ordered a new CPU and they cocked up the delivery. Pretty useless
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Posted 2 years ago
Placed my order on the Friday and did not get tracking when I contacted DPD (which it stated that DPD was the delivery service) they said they couldn't see any order but could be delivered between the Saturday and Sunday. When contacted for order number on the Monday morning I was told it was too early and then when I contacted back I was told that they don't know who has the parcel that it was delivered DPD then said it is 100% not with them and royal mail did not have it after countless calls still nothing and the issue was not addressed. If anything feels like a scam then this is it, absolute shambles, I don't intend to order from here again, the only reason I did was because they were the only place with the item and the carelessness regarding a product worth £2600 is scary. AVOID AT ALL COST!!!!
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Posted 2 years ago
Very poor service and all you get after their faults is "accept our apologies". Live chat doesn't work.
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Posted 2 years ago
Regardless of price, If you purchase something and arrange a delivery date, every effort should be made for the item to arrive to the customer on that date. Constant emails about warehouse problems is not only disheartening but costly in the grand scheme of things. There is no reason for me to order anything from Box again after this experience.
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Posted 2 years ago
Purchased a brand new TV from Box after 2 months developed a fault, they arranged for item to be returned via a Courier but since then we have had no confirmation it has arrived, no sign of a repair, replacement or refund despite sending lots of messages to Customer Care. Very poor response would certainly not be recommending this company and would advise anyone against using them. Seem great until you get a problem then don’t want to know and leave you fighting to get a refund. We will now be taking alternative action to get our money refunded and will inform Trading Standards of the issue.
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Posted 2 years ago
Don't even bother. I placed an order of £1000 with them and they only told me they hadn't sent my order on the day it was due to be delivered, so I couldn't order from another retailer. I took days off of work, all for nothing.
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Posted 2 years ago
Bought several items from them 3 I returned to them and 2 they have denied receiving. Fought and got 1 refund but not the other. BEWARE THE SAME MIGHT HAPPEN TO YOU MY 9YR OLD SON'S BIRTHDAY MONEY WAS USED HES NOT HAPPY. EVEN THO IT SHOWS BOX SIGNED FOR IT TOO THEY STILL DENY HAVING IT
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Posted 2 years ago
Ordered a TV from here on the 22nd, paid next day delivery. Tracking provided didn’t work until the following Monday, after back and forth over email on Monday the customer sales team informed me they could only book my delivery for the 29th, Box confirmed that the delivery options offered on their website were incorrect but following my emails never updated the website to reflect true delivery times. I asked them to cancel the order and refund me the full £1199 I’d paid so I could buy a different TV from Curry’s, and Box then begun ignoring my emails, live chats (I waited for an hour whilst #1 in their live chat queue) and twitter correspondence. The whole experience has been shockingly bad, and the company has not yet responded to my cancellation requests on any platform. Avoid Box.co.uk and shop elsewhere, the service provided here will leave you frustrated, and in limbo until THEY decide to fulfil your order.
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Posted 2 years ago
I bought a laptop from you in November. This laptop did not work and was replaced. The replacement laptop stopped working in April. You advised me to return the laptop to Medion. Medion were "unable to replicate the issue" which meant that they sent the laptop back to me. I was able to replicate the issue within 30 minutes of using the laptop. This means that the company lied, are incompetent or both. (Maybe consider which companies you work with). You then took the laptop and after looking at it briefly you were able to establish that the laptop was actually broken and could not be fixed. To aid with the replacement of the laptop, you were able to provide me with the equivalent value of the previous purchase as store credit. I ordered a new laptop at a discounted price on the same day. This was done through email. Miraculously, the next day the laptop was no longer on sale at its discounted price and you informed me that you were unable to honour the discount. Short of other options, ordered the laptop paying an additional £220 on top of my store credit amount. Soon after, I noticed that the laptop I had ordered was now miraculously back on sale at the discounted price. So to recap: the laptop was requested at a discounted price, you then removed the sale immediatly after my order and immediatly reinstated it when my inflated order was completed. It is therefore a logical conclusion for me to draw that you have ripped me off to the approximate value of £200. Additionally, on the deal that I initially ordered there was a backpack from Acer. That deal also miraculously vanished when I completed me order. Yet it has been reinstated now with the lower priced deal. I have also been trying to resolve this with the company. We are currently 11 days after my initial complaint and you are yet to provide a decent response. It is incredible to me that a company such as yours can exist with such poor levels of communication. I am extremly disatisfied with the pathetic way that your company has dealt with this and, in my view, it demonstrates no good will whatsoever when you have been partially responsible for terrible service since November. I can therefore state that I would never recommend your company to anybody as I do not think that you are capable of delivering a trustworthy service for your customers. PS: This website is rubbish. This is my third attempt at writing this review.
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Posted 2 years ago
Box.co.uk is rated 4.3 based on 2,212 reviews