Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.26

4.3 Rating 2,212 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

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Metrics

4.3

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

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Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order for a Monday delivery, I received an email saying that my order was “ready to dispatch”, which it seems in now way means has been dispatched. - The link to the delivery courier doesn’t work - The chat system threw me out for “timeout of user interaction” , probably because there was a 45 min queue, that you can’t get through as it throws you out - email to sales team was not answered - further attempts at chat said “no advisors available” - phone unanswered Won’t be using again, will see if my purchase turns up.”

Helpful Report

Posted 2 years ago

“I ordered my Trend angle finder and it arrived about four days later which was good for standard delivery, the price of the tool and the service on the other hand was absolutely superb, of course I checked out Google first and the prices of some of the other companies which claim to save you money where ridiculous, needless to say when I need some more tools Box will be my first port of call, thanks Box, your awesome”

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Posted 2 years ago

“Ordered my Meaco 1056p fan on a Friday evening to be delivered for Monday but came the next day on a Saturday. Have been loving the fan since and so much better than your regualr pedestal fan. Great service from Box!”

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Posted 2 years ago

“Received email to confirm package to be delivered today nothing turned up. To make things worse, nobody has been in touch to explain why the delivery was not made or even what they intend to do to fix this.”

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Posted 2 years ago

“Great service and great 3D printers. Some excellent refurbed products too. Will recommend Box to anyone looking for a 3D printer and filament.”

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Posted 2 years ago

“Ordered item which was cheaper than direct with manufacturer. Item arrived next day with any problems. Thank you.”

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Posted 2 years ago

“Prodcut good, but charged on teh same order for two shipping costs”

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Posted 2 years ago

“my order has not been received the was promised for delivery between 11 13 of July”

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Posted 2 years ago

“Fast delivery. Superb items with good price”

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Posted 2 years ago

“Awful expereince.. quick to take your money and then almost impossible to get hold of. Still waiting weeks later even though item was claimed to be in stock with 3 to 5 days delivery. have lied several times stating dispatched when it wasnt.”

Helpful Report

Posted 2 years ago

“From the team at box co UK not a problem. Dealt with online order in a matter of a day. The delivery, with the use of a courier (hermes) not so good. 2 parcels from the same order and an email stating that I will receive 2 parcels but they deliver only one. Reason. Driver said he could not fit it in the car so left it at the depot. Then had the audacity to say that delivery couldn't be done as no one was home. How come then I receive one parcel at home. Really sad and disappointed at this, and a courier service that is sooooo bad with so many complaints they other company's still use them. This is not acceptable. Worse part is, I live 30 minutes away from both parties and couldn't collect my order.”

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Posted 2 years ago

“Excellent service from placing order to receiving. Box kept informed through updates in the portal as well as emails. Overall a 5 star service and comparatively low prices than other competitors.”

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Posted 2 years ago

“I bought a £800 gaming laptop, along with a stand and stick of RAM. I chose them as as they were able to provide me with the TGP of the graphics card, a wider selection then other sellers, and 0% PayPal finance for 24 months. I'd initially put the wrong address in so contacted the sales team to change it. Because of how PayPal works they couldn't but were able to cancel it and were VERY quick to respond (by email). When putting the order in again I paid £10 extra to have it delivered on a specific day and time. Because of a mix up with their supplier, it came a day early. The sales team explained what the issue was, apologised, and refunded me the £10 delivery, and again were very quick! I'm very happy with my products but also the great customer support.”

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Posted 2 years ago

“arrived quickly and the headphones do the job needed to watch the TV without disturbing anyone else. Very good value for money”

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Posted 2 years ago

“Monitor arrived on time and in good condition”

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Posted 2 years ago

“This is my third order placed in the last six months and as with the previous orders I can't fault Box's service. Dispatch and communication are brilliant will definitely be a returning customer in the future.”

Helpful Report

Posted 2 years ago

“I ordered a custom build PC from this company. My biggest mistake. They charged 149 GBP for a 10 day build and 20 days down the line, they haven’t even build the PC. I can understand that there may be delays. But it only gets better. After taking full payment, they vanished from the scene. No updates, no correspondence that the order is delayed. No updates on my account on the website either. So, I waited and finally called the customer service the day before the expected delivery. Boy oh boy, I have never met a more condescending person in my life. Each sentence began with “as I just told you..”. Anyway he reassured me that everything is fine and I can take a leave from work the next day to receive the delivery. I received no tracking info even the next day (big surprise). So, I called them again. This time I was told that the item hasn’t even been dispatched. He will “message” the builders to ask for an update and send me a follow up email in an hour. As usual, nothing happens and I call again. Same response this time. I feel that I have been scammed off 2800 pounds. They took money for service they can t provide, treat customers like garbage and have no professional responsibility. Please don’t fall for the promises in the website and avoid at all costs.”

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Posted 2 years ago

“big brand cheap price.fast shipping. excellent”

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Posted 2 years ago

“The price was amazing. The delivery was much sooner than expected. Excellent service.”

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Posted 2 years ago

“Furious. Ordered some parts on Friday evening, paid extra for Sunday delivery. Didn't turn up. The order didn't even get dispatched until Monday evening and will arrive Tuesday, 48 hours late and I will now have to go out of my way to be home and receive the parcel. I emailed their customer service and had a reply promising to escalate and get back to me, but I never actually got a reason as to why this is late. I run a large PC repair workshop, this kind of service is bad for my business. I was hoping to do some business or trade account work with this company, but this has left a really bad taste in my mouth.”

Helpful Report

Posted 2 years ago

Box.co.uk is rated 4.3 based on 2,212 reviews