Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.26

4.3 Rating 2,213 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

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Metrics

4.3

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery no problem transaction”

Helpful Report

Posted 10 years ago

“Thank you very much for sending out the wheel quickly, has been brilliant, and hermes was quick to deliver the wheel and pedals, will be ordering again in the near future.”

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Posted 10 years ago

“Great product, fast postage, missing part of the order but resolved reasonably quickly.”

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Posted 10 years ago

“Very quick, very simple to use. Thanks!”

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Posted 10 years ago

“Quick delivery. Monitor is excellent.”

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Posted 10 years ago

“Product was exactly as advertised, delivered when said and works perfectly.”

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Posted 10 years ago

“Case arrived promptly once it had been dispatched. Slight bit of damage to the back cover plate (which covers things like the graphics card screws) but nothing I'm going to cry over. I did call to ask my tracking code (after waiting around 4/5 days) only to find it was still in warehouse. However it was shipped the same day so am happy with the service there, given it was early new year. Would shop again.”

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Posted 10 years ago

“Everything went smoothly, purchase to delivery, definitly shop here again.”

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Posted 10 years ago

“Although the actual service is good and prompt they do make things harder for themselves. The first alarm I purchased for myself was not delivered on Saturday (through no fault of Box), when I called them I found out they do not operate a customer service on weekends which to me is a little ridiculous considering how big they are. When i spoke to someone on Monday they refunded my delivery charge straight away. However, the problem did not finish there. Two days later I purchased the same alarm for my brother in law to arrive on Friday, only to find out on Friday (delivery day) that my account has been put on hold despite paying £800 for two alarms. Once again, I had to call customer services and they couldn't explain why my account was on hold and that they would resolve this for me. I then decided to call someone in Accounts who also had no idea why my account was on hold, but they managed to find out. The simple fact that I received a refund for my delivery charges for the first order (Saturday delivery) the "system" somehow froze my account. This now meant that I would receive my delivery on the Monday, despite asking for a Saturday delivery they did not want to accommodate me for all the unnecessary delay and confusion. Had I not called Box to inquire why my delivery was being delayed I honestly do not know how long I would have had to wait for this to be picked up by someone who would of just got in contact with me to resolve any issue. I feel they are more reactive than proactive which does not give a good impression especially when you are selling products through an Internet portal. Overall, good customer service (when you tell them what the problem is).”

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Posted 10 years ago

“Good service from box.uk however a bit disappointed with the product instructions. This however has nothing to do with you I know. Overall rating of product choice & delivery good.”

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Posted 10 years ago

“I didn't have the money to pay for next day delivery, and given I ordered on a Friday evening, I didn't feel it would have made much difference... so I opted for the cheaper option, which would have taken 3-5 working days to deliver... So imagine my VERY pleasant surprise when it turned up on the VERY NEXT DAY! I was at work most of the day and as we had it delivered to a friends place so it would definately be received (our flats are a little awkward to deliver to and if we're not in that means we have to get to a depot to pick it up which is even MORE awkward) so I didn't realise it had been delivered until I checked my emails on the Saturday night, so the next morning (sunday) we drove to pick it up and there it was! Both items turned up MUCH quicker than expected, and both in fantastic condition, no damage to any boxes and the price simply couldn't be beaten. Box.co.uk is definately going on our list of places to do repeat business. Thank you so much!”

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Posted 10 years ago

“excellent service delivery was promised in 5days it arrived in 2 cannot fault the transaction at all. the printer is up and running spot on”

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Posted 10 years ago

“Ordered monitor on Thursday evening and paid for 3 day delivery. Before placing order phoned box to get answers to some queries, person I spoke to was very knowledgeable and spoke on the same level as my understanding of technology. All my questions were answered and I was asked if I needed anything else and if I do just ring again for help. Excellent service. Friday morning I received a message to say my monitor had been despatched to the couriers and it was delivered to my home at 10 am Monday morning. Very impressive.”

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Posted 10 years ago

“Very satisfied with goods and service, speedy delivery. Would definitely use them again.”

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Posted 10 years ago

“Ordered a samsung 4k desktop monitor on Saturday, for delivery today (on next day delivery) and having not received any notification of confirmed delivery time, and not wanting to waste my day off today (tuesday) waiting for an item that doesn't arrive, I made a quick call to box.co.uk to enquire if all was well and if I should be expecting a delivery today. The lady Ive just had the unfortunate experience of speaking to was so abrupt and rude in response to my very simple enquiry that I most certainly will never order from this company again. This was my first and last order. I saved £35 through this company, that bit is great, but frankly I'd rather have saved less or nothing at all and been spoken to in a way that as a paying customer I deserve. I've not even received my item yet, but i'm thinking this item may even be returned so box.co.uk don't have the priveledge of paying the wages of the imbecile with my money. Vile.”

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Posted 10 years ago

“great value, quick delivery, prompt service”

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Posted 10 years ago

“Hi there, I was very pleased with your delivery time , thank you”

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Posted 10 years ago

“Hi there, I was very pleased with your delivery time , thank you”

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Posted 10 years ago

“Hi there, I was very pleased with your delivery time , thank you”

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Posted 10 years ago

“Hi there, I was very pleased with your delivery time , thank you”

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Posted 10 years ago

Box.co.uk is rated 4.3 based on 2,213 reviews