Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.26

4.3 Rating 2,212 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

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Metrics

4.3

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

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Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed many orders from them either directly or on their eBay store, always delivered on time and quickly, usually very well priced if not the cheapest. Quick reply to customer service queries.”

Helpful Report

Posted 2 years ago

“Ordered an Ender 3D printer, it arrived next day within the 1 hour time slot given and in perfect condition. Couldn't ask for more.”

Helpful Report

Posted 2 years ago

“Lenovo Legion 5, 17 inch screen, 16Gb Ram, Ryzen 7 5800, Nvidia RTX 3070. Great value for money. I cannot fault this computer. Bought it to replace a Dell Precision M6600 which I bought in 2011 and is still going strong. I can only hope this Lenovo will last as long. It is entirely made of plastic but feels sturdy and well built”

Helpful Report

Posted 2 years ago

“Excellent delivery on time as they promised. Think pad laptop is great as described, just managed to setup and running perfectly, I do hope nothing goes wrong later date as I bought this laptop for a gift to my nephew! Thank you for delivering on time. All the best and keep up with your promises! do you all good 👍”

Helpful Report

Posted 2 years ago

“Bought a Lenovo Legion 5 Laptop with Ryzen 7 5800H, Nvidia 3070, 16GB RAM, Windows 11. Excellent device, even under load temperatures for cpu sit around 80-85c with power set to full. Idles at 40c Gpu uses full wattage and isn't capped. All in all can't complain whatsoever”

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Posted 2 years ago

“Really happy with the overall experience with Box. Easy to order, customer service back up was excellent, when I wanted to add an extra item after checking out! Great price for quality Samsung products. Why not 5 stars? Courier company (Arrow XL) didn't deliver on the scheduled date and were painful to deal with regarding rescheduling a delivery date that suited them and not me - even though it was their fault!”

Helpful Report

Posted 2 years ago

“My second purchase from this company and again, good price, fast delivery. This fan is excellent, easy to operate, has a remote control and is whisper quiet. Importantly, it doesn't eat up the electricity. It's made the recent heatwave more bearable. Worth every penny.”

Helpful Report

Posted 2 years ago

“2nd time I've ordered a 3D Printer from Box, easy ordering and great communication throughout.Will use again.Setting a new 3D printer up not so easy ;O) but got there after a couple of days playing with settings.”

Helpful Report

Posted 2 years ago

“Easy to navigate website with a good selection of items at competitive prices. Ordering online is easy peasy. Delivery was great. Would definitely recommend Box. Great service, what's not to like.”

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Posted 2 years ago

“Good price and quick delivery. Just how an online purchase should be.”

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Posted 2 years ago

“Excellent price for a superb Samsung tv, without doubt the best deal around and quick delivery”

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Posted 2 years ago

“Keen pricing, excellent service. A great experience, thanks.”

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Posted 2 years ago

“Good price fast delivery kept in contact with me would buy again”

Helpful Report

Posted 2 years ago

“Ordered a TV from here on the 22nd, paid next day delivery. Tracking provided didn’t work until the following Monday, after back and forth over email on Monday the customer sales team informed me they could only book my delivery for the 29th, Box confirmed that the delivery options offered on their website were incorrect but following my emails never updated the website to reflect true delivery times. I asked them to cancel the order and refund me the full £1199 I’d paid so I could buy a different TV from Curry’s, and Box then begun ignoring my emails, live chats (I waited for an hour whilst #1 in their live chat queue) and twitter correspondence. The whole experience has been shockingly bad, and the company has not yet responded to my cancellation requests on any platform. Avoid Box.co.uk and shop elsewhere, the service provided here will leave you frustrated, and in limbo until THEY decide to fulfil your order.”

Helpful Report

Posted 2 years ago

“I paid for pre-10:30am next day delivery, and it arrived on time. No issues with the website, the service, speed of delivery or anything. A great experience and will be coming back.”

Helpful Report

Posted 2 years ago

“I bought a laptop from you in November. This laptop did not work and was replaced. The replacement laptop stopped working in April. You advised me to return the laptop to Medion. Medion were "unable to replicate the issue" which meant that they sent the laptop back to me. I was able to replicate the issue within 30 minutes of using the laptop. This means that the company lied, are incompetent or both. (Maybe consider which companies you work with). You then took the laptop and after looking at it briefly you were able to establish that the laptop was actually broken and could not be fixed. To aid with the replacement of the laptop, you were able to provide me with the equivalent value of the previous purchase as store credit. I ordered a new laptop at a discounted price on the same day. This was done through email. Miraculously, the next day the laptop was no longer on sale at its discounted price and you informed me that you were unable to honour the discount. Short of other options, ordered the laptop paying an additional £220 on top of my store credit amount. Soon after, I noticed that the laptop I had ordered was now miraculously back on sale at the discounted price. So to recap: the laptop was requested at a discounted price, you then removed the sale immediatly after my order and immediatly reinstated it when my inflated order was completed. It is therefore a logical conclusion for me to draw that you have ripped me off to the approximate value of £200. Additionally, on the deal that I initially ordered there was a backpack from Acer. That deal also miraculously vanished when I completed me order. Yet it has been reinstated now with the lower priced deal. I have also been trying to resolve this with the company. We are currently 11 days after my initial complaint and you are yet to provide a decent response. It is incredible to me that a company such as yours can exist with such poor levels of communication. I am extremly disatisfied with the pathetic way that your company has dealt with this and, in my view, it demonstrates no good will whatsoever when you have been partially responsible for terrible service since November. I can therefore state that I would never recommend your company to anybody as I do not think that you are capable of delivering a trustworthy service for your customers. PS: This website is rubbish. This is my third attempt at writing this review.”

Helpful Report

Posted 2 years ago

“I got a very fast response to my request for the availability of the product that I wanted (unavailable). I asked to be updated for that availability but, in the event, I had to keep monitoring the site. Nevertheless, everything arrived on time, well packaged, and it works, so I am very satisfied with the service.”

Helpful Report

Posted 2 years ago

“Excellent service, delivered as promised. Worked out of the box and does everything it is supposed to. Would certainly recommend Box.co.uk in future.”

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Posted 2 years ago

“First time I’ve used Box and I was really impressed with the service. Great item, good price, fast delivery which I could track. No pushy follow up calls trying to sell me additional cover either (unlike one of their main competitors.) Would recommend and will use again.”

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Posted 2 years ago

“I was very pleased with how quickly my item was delivered. I did pay for next day delivery, but with other suppliers i have found that this has not always been provided. But I received a confirmation email about it, and then on the day a time slot, and my delivery arrived exactly as per this slot. The courier even carried it up two flights of stairs for me. I think this is great service, and overall was good value.”

Helpful Report

Posted 2 years ago

Box.co.uk is rated 4.3 based on 2,212 reviews