Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.26

4.3 Rating 2,213 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

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Metrics

4.3

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

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Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems. Good service provided.”

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Posted 9 years ago

“Awesome website, item arrived on time. Will definitely be buying from you guys again.”

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Posted 9 years ago

“Good service and good price”

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Posted 9 years ago

“I ordered most of the components for a new PC build from Box and unfortunately the motherboard had a fault when it arrived. This was very close to Christmas i was worried it would not make the big day and spoil everything. I emailed and called the customer support and there response was excellent. The motherboard was swapped on Christmas eve ... Well done ! I will return to buy from Box as you only know how good an internet seller is when they you have a problem. 5 stars from me and highly recommended.”

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Posted 9 years ago

“Lightning fast delivery of a Nabi 2 which we are delighted with. My daughter is non verbal autistic and is already learning so much from all the great free games and songs. It is very easy to use.”

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Posted 9 years ago

“So I ordered my MSI, laptop (11 in stock) the website said. Paid for next day delivery. So the next day, funny, no notification either by text or email of order dispatch. So I gave them a call at 1603. They blabbed something about an order issue but it would be sent tonight. At 1617, 15 minutes after speaking to a "customer service assistant" over their no helpline, I received a text telling me to call them as there was an issue with my order. Probably their customer services guys waking up after I had to prompt them I thought, but let's give them a call anyway. After an 8.30 minute 30 second wait and two further phone calls, I finally established from them that they not actually have the stock, contrary to what their website says (and also their Amazon page), due to a "project manager error" and have no idea as to when I shall receive. If they were honest from the start, I'd most likely have said, "OK, just refund postage fees". However I have no time for liars, or those who can't be bothered to explain the truth and fob you off with "I don't know" as if I have Inconveience them by ordering something from their business. Ordered cancelled, let's go somewhere they an even sound slightly interested over the phone! PS, this incident happen only 3 minutes ago.”

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Posted 9 years ago

“Fast service with up to date tracking of parcel.”

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Posted 9 years ago

“Whilst I was impressed with the machine and the service, I felt the e-Mail communication could have been much improved. There was a glitch in my order which was only resolved after I called in spite of my sending two e-Mails on the matter. Once it was resolved there was a further issue with the 'tracking delivery' page as it simply stated that the item was 'paid' and sowed nothing about the delivery status. This left me quite nervous as it was intended as a Christmas gift. I e-Mailed again about the delivery status and had no reply. Then the item was delivered. But I feel this poor e-Mail communication cannot go unmentioned.”

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Posted 9 years ago

“Ordered late on the 29th December , due to the time of year I didnt expect delivery ....... The item was delivered at 3.30pm on the 31st December , New Years Eve .. totally commend them for dedication .. well done”

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Posted 9 years ago

“Very prompt service - Hermes delivery service excellent.”

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Posted 9 years ago

“A very good range of products and we found just what we needed. Delivery was very fast and efficient, particularly as this was between Christmas and New Year. Much appreciated thank you.”

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Posted 9 years ago

“Really quick and good service. I will definititely use them again, if I need too!”

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Posted 9 years ago

“The purchase was great. Paid with Paypal, it was quick and easy. I paid for next day delivery which cost me £9.98 which is a bit more than I was expecting but the product got to me on time. Overall there is nothing I can really fault. Can't comment on customer service because I didn't come into contact with any of their staff.”

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Posted 9 years ago

“Was amazingly happy at first but now (2 months later) the wheel disconnects when turns to the left ????”

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Posted 9 years ago

“Nothing on the website says they are closed over the xmas hols. Only found this out by searching Facebook. My laptop was delivered without a power adapter. Got to wait until new year before I can even converse with any body to get a power supply. Took time off work between the hols to set this thing up. Also spent a lot of time on hold today before finding out there's nobody there to even take a call - wasted time and money.”

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Posted 9 years ago

“The product was good at a reasonable price, but it was not packaged at all except for a plastic bag and as a result the box it comes in was bumped and damaged - luckily everything inside was okay.”

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Posted 9 years ago

“Excellent product and good value for money. Comprehensive instructions and easy to install.”

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Posted 9 years ago

“Fantastic service and great prices. Will use again and recommend you do too.”

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Posted 9 years ago

“Great price (£5.03). Received free next day delivery..... despite the Christmas rush! Thank you very much.”

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Posted 9 years ago

“Quick delivery, excellent customer services and unbearable price.”

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Posted 9 years ago

Box.co.uk is rated 4.3 based on 2,213 reviews