Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.26

4.3 Rating 2,213 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

Questions

Metrics

4.3

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb service! great & effective delivery, DPD were quick too & on time! Will definitely buy again!”

Helpful Report

Posted 9 years ago

“Very strong construction, a bit fiddly to mount on a AMD cpu but got there in the end. Very quiet when its running, as always Box keeps you informed as to the delivery status.”

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Posted 9 years ago

“Paid for next day delivery, but order was made on a Friday am but only received it Monday because the weekend is not counted.as a working day”

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Posted 9 years ago

“This is the first time I have used Box.co.uk and I must admit it couldn't have been a better experience. Everything from order to delivery went smoothly. I would certainly use them again.”

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Posted 9 years ago

“My 1st experience with Box.UK and so far the worst experience i have ever had with a online store. Purchased a PC Case for my next build, it arrived quickly but the side panel was broken, contacted them by mail several times and i get always the same copy / paste message. It seems that no one reads the emails on that returns department. All i need is a left panel replacement for the PC case that i have purchased. How dificult is that to understand. I have sent pictures to show them but always the same answer. QUOTE MESSAGE: i am sorry to hear of the issues you are having with your machine. Please could you advise a weekday when I can send DPD to collect the item from you? Also please advise which address you would like the machine collecting from? Please be advised that collection can take place anytime between 08:00 & 18:00 as we are unable to stipulate a collection time to the courier. Please make sure the item is packaged safely for return so that no damage occurs on the return journey. Kind Regards, END OF QUOTE MESSAGE And off course i have replied to every single of these messages with my address and the day to pickup but no follow ups. I do purchase a lot of items online but so far this has been my worst experience. Nice Prices, fast delivery but if you need after sales support just forget about it”

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Posted 9 years ago

“Ordering was simple, price was right, very fast delivery. Recommended”

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Posted 9 years ago

“I ordered a printer on Saturday and it arrived on Tuesday. Very fast service.”

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Posted 9 years ago

“I was pleasantly surprised at the efficiency of the delivery service. The doorbell rang at least a day earlier than expected. Thank you, Box. Should I require any further similar products , I shall certainly consult you first,”

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Posted 9 years ago

“Best price I could find online and the service was excellent.”

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Posted 9 years ago

“Order weds arrived Thursday exactly what I'd asked for amazing service thankyou you Box”

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Posted 9 years ago

“The PC I ordered was faulty on arrival which was a little disappointing to say the least. Taking into account seasonal delays over Christmas and New Year, the customer service was somewhat lacking. The first time I spoke to them the man who answered the phone was very rude and abrupt, he seemed quite angry that I hadnt noticed the returns link tucked away right at the bottom of the website home page. This coupled with the very slow processing once the computer was returned has led to the 2 star rating. On the bright side, 2 other people I spoke to at the firm were really friendly and helpful. Also important to note is that even though their terms seek to avoid refunding for faulty goods unless as a last resort they did provide a refund without arguement. I wiould be happy to order from them again, but if I do i will be a little cautious about which product I buy”

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Posted 9 years ago

“Very impressed. Excellent quality.Quick delivery, no nonsense. Thanks”

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Posted 9 years ago

“Arrived within the time specified. Complete with a good selection of fittings. Quality excellent. The only reason not 5 stars is the lack of any operating instructions other than safety information.”

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Posted 9 years ago

“Very quick delivery”

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Posted 9 years ago

“Quick Service and delivery, very impressed.”

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Posted 9 years ago

“My machine broke after 11 months - the power simply stopped working. I sent the product back extensively wrapped in bubblewrap. Box took 3 weeks from when I told them the machine was broken to tell me that my machine was smashed by their courier - 3 weeks of chasing them and them not replying to me to tell me what was going on. Very suspicious behaviour and terrible customer service - avoid this company at all costs!”

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Posted 9 years ago

“Hi Box team, Thank you my Epson expression photo 960 arrived on time as stated and we have set it up quite straight forward. Good team thank you, M T”

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Posted 9 years ago

“Great product , very slow dispatch and delivery wasnt much better , only order from these people if you arnt in any kind of rush because they arnt ! .”

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Posted 9 years ago

“The box came damaged, in a platic bag with DPD...”

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Posted 9 years ago

“Ordered relatively last-minute before Xmas, chose expedited build & delivery service, and the laptop arrived Xmas Eve. Excellent service, fantastic build quality, and great value. Would definitely recommend and use again.”

Helpful Report

Posted 9 years ago

Box.co.uk is rated 4.3 based on 2,213 reviews