bpl solicitors Reviews

Name: bpl solicitors
Address: Mey House,Bridport Road,Poundbury,, Bristol, Bournemouth & Dorchester
Rating: 3.98

4.0 Rating 329 Reviews

75 %

of reviewers recommend bpl solicitors

Company Reviews

Questions

Metrics

4.0

Based on 329 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0333 370 4300

Location:

Mey House,Bridport Road,Poundbury,
Bristol, Bournemouth & Dorchester
DT1 3QY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An absolute disgrace,ignore emails,ask for paperwork they already have been given.lied to me about buyer still overlooking paperwork when the buyer had still not instructed his solicitors.this is 3 months on while I duly sent paperwork and chased them for 3 weeks.needless to say I swiftly changed solicitors.avoid at all costs...”

Helpful Report

Posted 7 years ago

“Excellent communication. Always available to settle queries. Sympathetic and knowledgeable staff.”

Helpful Report

Posted 7 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts. We are so happy to hear you were pleased with our service. With best wishes, bpl solicitors

Posted 7 years ago

“High standard of service throughout the conveyancing process with regular updates. Clear instructions, staff friendly and approachable but entirely professional. Very fair pricing. I would have no hesitation in recommending this firm.”

Helpful Report

Posted 7 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts. We are so happy to hear you were pleased with our service. With best wishes, bpl solicitors

Posted 7 years ago

“BPL Solicitors provided me with a fast, efficient and straight forward service, which was exactly what I needed.”

Helpful Report

Posted 7 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts. We are so happy to hear you were pleased with our service. With best wishes, bpl solicitors

Posted 7 years ago

“The speedy and professionalism provided by BPL was amazing, especially by Stephanie Anscombe. We went through many mortgages but never this smooth and very satisfactory experience. wonderful !!!”

Helpful Report

Posted 7 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts. We are so happy to hear you were pleased with our service and will pass on your feedback to Stephanie. With best wishes, bpl solicitors

Posted 7 years ago

“Ben kept us up to date throughout the moving process and was complimented highly by our Estate agent.”

Helpful Report

Posted 7 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts. We are so happy to hear you were pleased with our service, and will pass your feedback on to Ben. With best wishes, bpl solicitors

Posted 7 years ago

“Great service, great value for money. Would recommend to anyone and would definitely use again in the future.”

Helpful Report

Posted 7 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts. We are so happy to hear you were pleased with our service. With best wishes, bpl solicitors

Posted 7 years ago

“Have now spoken to no less than six individuals at the Dorchester office, none of whom (bar one) seemed to have any idea of what had happened in previous e-mails, we have been asked for payment for searches that we've already paid on two additional occasions and been asked to complete forms already completed and submitted. No one, including the main switchboard answers their phones, you just get put through to an answerphone. We are on a tight schedule to complete before the chain falls apart and no-one seems to appreciate the urgency or have any idea of progress on the contact. We've had to chase repeatedly to get any action, only to be asked the same questions again. Distinctly unhappy and would definitely not recommend use to anyone else. I'll also be advising Purple Bricks, to whom the company is associate, of our dissatisfaction with the service.”

Helpful Report

Posted 7 years ago

We are very sorry to read your feedback and thank you for your time today to discuss your concerns. This does not meet our high standards of client service and are rectifying this immediately. Best wishes, bpl solicitors

Posted 7 years ago

“DO NOT use this firm if you are looking for a prompt, efficient and timely service. The conveyancer is likely to push you to their paralegal who has no clue most of the time and are unable to provide any updates. Infact, I am doing most of their work for them. It is impossible to communicate with the conveyancer. Makes me furious and seriously wonder what I am paying this firm of solicitors for and why! I would like to believe not all their conveyancers are this nonchalant. However, I will be forced to take legal action should this sale and purchase fall through due to sheer lack of communication and providing simple updates by the conveyancer. Cheaper does not necessarily mean better or more efficient. BPL proves this all the way! I seriously wish I had stuck with my original law firm for the transaction. Absolutely useless!”

Helpful Report

Posted 7 years ago

We are sorry to read your comments but unfortunately have been unable to identify you. To enable us to assist, please could you contact us at info@bplaw.co.uk. Kind regards BPL

Posted 7 years ago

“As an executor dealing with my mothers estate, BPL has taken five months to complete the sale on a property. It should not take that long too deal with a straight forward transaction with no chain involved and a cash purchase. They would still be waiting to receive the property management pack if I hadn't chased them about it, that itself delayed us over a month! Their freepost service didnt work so I had to send everything by recorded delivery. Unbelievably painful poor inexperienced service, they delivered so little, 5 months in a world of modern technology! This industry is operating in the dark ages”

Helpful Report

Posted 7 years ago

We are so sorry to hear you are not happy with your service, and thank you for your time today on the telephone. We take all client complaints very seriously and hope we can resolve any issues as quickly as possible for you. Best wishes, bpl solicitors

Posted 7 years ago

“The solicitor and her team were very supportive throughout the whole conveyancing process. They were polite and courteous and my questions were answered quickly. The fees were competitive.”

Helpful Report

Posted 7 years ago

Thank you for your kind words. We really do appreciate the time taken to leaving your thoughts. We are so happy to hear you were pleased with our service. With best wishes, bpl solicitors

Posted 7 years ago

“I felt confident at all times during the sale process and was updated at each key event. Kirsty Rutland and her team were helpful, courteous, obliging, cooperative and pleasant throughout the process. I was so impressed I recommended my son use them for the sale of his property.”

Helpful Report

Posted 7 years ago

Thank you for your kind words. We really do appreciate the time taken to leaving your thoughts. We will pass on your excellent feedback the team, and are so happy to hear you were pleased with our service. With best wishes, bpl solicitors

Posted 7 years ago

“Pulling my hair out. No one seems capable of taking the final step and exchanging contracts. No one answers their phones and email replies very slow in coming. Having to make it clear that the chain is on the verge of collapsing but no one seems to care. I could recommend this firm to no one.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We note that the chain is not yet able to exchange. We are chasing the solicitors and will continue to do all that we can. Kind regards bpl

Posted 7 years ago

“Tom, Elodie and the rest of the team at BPL Solicitors were brilliant. We were first time sellers. Moving to completion was a frustratingly slow due to delay tactics from the other parties. BPL were always on hand to answer questions and calm nerves. They did well to get the sale over the line.”

Helpful Report

Posted 7 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts. We will pass on your excellent feedback to Tom, Elodie and the rest of the team, and are so happy to hear you were pleased with our service. With best wishes, bpl solicitors

Posted 7 years ago

“I was overall very pleased with the service of bpl , as my case was quite difficult, having bought my property as an investment and I didn't have any paperwork as such. I was also living in Malaysia at the time of the sale and Ben Hammond and his team had to find out everything themselves. There were a couple of times they asked for information from me that I didn't have and they sorted it out and other times I got the info from an internet search , which I felt the Conveyancing team could have done themselves, but I have to say, they completed in a very short timescale , without too many problems. I will defiantly use them for my next purchase and their fees were excellent.i didn't feel as though I had been ripped off by them , as youmdo with most solicitors. Thank you bpl.”

Helpful Report

Posted 7 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts. We will pass on your excellent feedback to Ben Hammond, and are so happy to hear that overall you were pleased with our service. With best wishes, bpl solicitors

Posted 7 years ago

“hard to get response, no one cares what you informed through mail just ignore your calls. No process updates.”

Helpful Report

Posted 7 years ago

We are so sorry to hear you are not happy with your service, please contact info@bplaw.co.uk so that we can discuss this with you and investigate your case further. We take all client complaints very seriously and hope we can resolve any issues. Best wishes, bpl solicitors

Posted 7 years ago

“We have doen 5 or 6 deals with bpl. They are always fast, usually noticeably faster than the other side, a step ahead of me and that is hard, reasonably prices and good communicators. I have now done 6 deals with them and will use them yet again.”

Helpful Report

Posted 7 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts. We are so happy to hear you are pleased with our service. With best wishes, bpl solicitors

Posted 7 years ago

“Bill is not answering emails or providing updates along the way. We only managed to get through his assistant which gave us vague answers. We have been told that we will have all searches sent a week ago and nothing has happened since. We never know where we stand in the process and always have to chase them to get any information at all. Overall, very bad communication and lack of care for the customer .”

Helpful Report

Posted 7 years ago

We are very sorry to hear this and will investigate your case immediately. This does not meet our high standards of client service and we will discuss your concerns with Bill to find out what has happened. Best wishes, bpl solicitors

Posted 7 years ago

“The process of selling a property can be stressful at times, however Mr Ben Hammond was always willing to answer any questions that we had and was always very professional in his attitude and manner towards us.”

Helpful Report

Posted 7 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts. We will pass on your excellent feedback to Ben Hammond, and are so happy to hear you were pleased with our service. With best wishes, bpl solicitors

Posted 7 years ago

“Way too slow to deal with paperwork and incoming information. This should be a very straight forward sale - empty house, no chain, standard construction, relatively few issues - but it's being turned into a marathon. We bought our current home just over a year ago and that did have complications, but it was completed in 8 weeks. As I have a relative who works in Land Registry I know that the problems don't lie there in terms of lack of speed. On the plus side emails are SOMETIMES dealt with quickly, but it really is 50-50. I've been ringing for nearly an hour today and it just goes through to an answerphone. I've no doubt as to the proficiency and capability of the staff involved at BP Law. I do, however, think it's massively under manned and that profits are being placed above customer confidence and satisfaction.”

Helpful Report

Posted 7 years ago

We are so sorry to hear you were not happy with your service in this instance, please contact info@bplaw.co.uk so that we can discuss this with you and investigate your case further. We take all client complaints very seriously and hope we can resolve any issues. Best wishes, bpl solicitors

Posted 7 years ago

bpl solicitors is rated 4.0 based on 329 reviews