“For the money, I would not recommend it. You're paying over $100 a month to answer surveys, doctors do not respond in a timely manner, and insurance is not accepted. I was told in one email I would be charged a certain amount, but I was charged twice that much because the person responsible for answering the email didn't look into things on their end. Very disappointed that the charges were not reversed seeing as how I was given misinformation. I will be canceling as soon as I find a local doctor.”
“SO far NO!
I am currently having a problem that I need to speak to someone about and email is taking too long to a response the ultimately a conclusion.
As soon as I get my issue resolved I will change my review.”
“It’s going okay abs the meds are helping but I do not appreciate the lack of communication for $100 a month. I have insurance so will be discontinuing this website soon.”
“It was very easy to get a prescription and I very much enjoyed talking with my doctor - however it's been really hard to get in contact with anyone to help me with my prescription issues.”
“My provider is cold, uninformative and misleading. Not to mention I have to wait several days at times to get a response back. Now my new work schedule makes it so I can’t have a consultation with him because he doesn’t work on weekends or after 5.
I’m very disappointed and feel like I’m massively overpaying for service I would expect from McDonald’s or Walmart.”
“The meetings with my therapist have fallen through 4 out of 5 times becauae of technical difficulties with the site... and the website doesn't let me reschedule after 4 sessions. I basically paid 100 dollars for 1 session and 3 attempts. At least the doctor and therapist are trying their best, but it'd be easier to zoom with a doctor's private practice. Also, the lessons seem like very basic summaries of mental health and don't help with any of the complex situations I'm going through. All in all, the website seems filled with unnecessary quizes and forms and the process of getting help feels slow and clumsy.”
“it was going really well but my medication never arrived! so im forced to either cut a dose in half, which can exacerbate side effects, or take more of a dose than I think I need. this feels impersonal and problematic”
“30 min a month with a therapist, put on pharmaceutical pills and given a workbook for $300+ a month is a total rip off and feels like it’s taking advantage of people with mental health issues. There is nothing that anyone can do with such short a time. My doctor has spoken to me once. The workbook is okay. Lower your prices or increase time with therapist. You can’t even talk about sports for 30 minutes let alone your mental health issues.”
“The status of my refills is very frustrating. I’ve been to the pharmacy multiple times now just for them to tell me that my prescription hasn’t been filled. What does “in-process” actually mean? I am definitely considering looking for a new provider.”
“I did not like that the combined courses ended so quickly. Not enough to fill the 12 weeks of therapy.
I did not like that my therapist and doctor did not engage with me regularly.
I did not like that checkup questions were so general and broad.”
“I have tried multiple medications but haven't felt much better as of yet. It appears only 1 type of medication is prescribed and I'm not sure if it is a fit for me or what I need. I'm trying to give the process a chance.”
“Customer service was slow to respond when my meds were delivered to the wrong address. I feel like a video check-in should Be automatic with your doctor, because what else am I paying $100 a month for?? For silence unless something is very wrong? I could have my PCP prescribe with the same degree of interaction. Displeased so far. Considering cancellation.”
