“I give a 4/5 because I didn't even want to do crisis care but they made me even though I felt safe, you should never force someone to do something they don't want to do otherwise they are amazing and I can't complain other then that”
“Consider a scale of terrible to excellent
Customer service response time is worse than terrible, atrocious. "within 72 hrs" has been both never and 10 days.
First counselor was bad. Didn't take notes, didn't introduce himself, was more opinionated than helpful, workspace was unkempt, of course it was his house which is fine but appearance was unprofessional.
Current counselor is good so far.
Psych seemed good during our half hour meet. I probably won't be going back, but that's not because of him or his demeanor.
Mobile-only layout is annoying.”
“My prescriber is everything I had hoped for: respectful, knowledgeable, clear, available. I can't speak to the therapy as I already had that in place through another organization.”
“The ability to pick your own practitioners and self schedule without phone calls is amazing. I’ve had good results so far with psychiatry and therapy.”
“I think it’s good, though I wish it was more inclusive in the score chart. For example, I struggle with PTSD so seeing a chart of my symptom progression would be extremely beneficial for my treatment and health. I feel as if this should be inclusive with other mental conditions. Otherwise the app has been helping a ton”
“I very much appreciate the convenience of Brightside, but am afraid to say that the "user friendly"-ness of the site/app could be more improved. Signing up for the services give you a false sense of security that you are being taken carre of, but the status quo is to put you on a cash payment plan. I inputed my insurance, and was led to believe that I would be covered, but it wasn't until much later that I realized that I didn't opted into a insurance covered plan, because i missed some secret option, and have been paying cash for my treatments.
I did reach out to Customer Service to ask for assistance in swapping my plan, because it is not very obvious under my profile details, but I am sure the team behind Brightside willl be more than willing to guide me through this hiccup.”
“I really do enjoy Brightside. It’s easy to use, the people I have are great and are excellent on explaining what issues I may have and solutions/coping mechanisms to deal with them and I do find the lessons entertaining and helpful.”
“I like that you can get into the program easily. When you’re feeling lost, nothing is worse than having a difficult time getting help. My first therapist did something that put me off, but it was very easy to change to a new one. They check in with you periodically and there are a lot of available time slots for therapy. The audio and video quality has been great so far. Overall, I think it’s a good program.”
