“On February 22nd I was marked as a no show. The therapist selected the wrong entry. Now my past appointments reflect a no show status. It's incorrect and hasn't been corrected for over a month.
On March 21st, I had an appointment I sat on the meeting for 15 minutes and my therapist didn't show up. The visit was marked as a no show. My bank account was charged $70. I'm on medical leave and my budget is lowered due to me being out of work. This ordeal has sent my anxiety through the roof. Not to mention my therapy lessons haven't been released. I've messaged the clinical team and customer service team.”
“Very poor experience with Brightside. Not impressed. The psychiatrist barely looked up from her computer, there was little to no interaction and the therapist i was originally scheduled to see didn't show up. I was prescribed a medication I will never take and now have a mark on my medical record stating I am depressed when I was only going through a rough moment in life. 10/10 would not recommend this platform.”
“Brightside is good in theory but the providers are a bit dismissive- and the app is just overwhelming.
I’ve been receiving frequent messages from Brightside about scheduling an appointment, almost daily. At this point, I don’t feel the need to meet. But regardless of the anxiety you feel they add on to that. Its not the app for me.”
“Hi!
Actually, no Brightside is not working for me. The medication I was prescribed through my Brightside Nurse Practitioner has worked great. I do not need therapy sessions anymore. However, I am having a difficult time getting a hold of my nurse practitioner. My pharmacy has tried to reach him multiple times and I have reached out through messaging yesterday and have not heard a reply. He needs to pre-authorize the prescription and has not done so yet. I have been without my prescribed meds. now for over 24 hours which is dangerous to stop cold turkey. I have reached out to my primary physician today to see if he can refill the medicine so I do not have to keep using Brightside and am waiting for a response.
Megan Bills”
“scheduling follow up appointment is virtually impossible. Your app stinks!!! I tried getting help from support and it took them a week and suprise suprise, they didnt help.”
“The practitioners are wonderful and caring. But I really have to say the App itself sucks. Too many glitches, can’t make appointments and takes DAYS to get a response back from customer service. I’ve had to wait up to 4 days before getting a response. I mean you’re in the business with mental health clients, you’d think there would be a sense of urgency to make sure we are actually getting the help we need. And not sitting and waiting for a glitch to get fixed before being able to see a practitioner.”
“Most of the providers on Brightside have little experience. It has also become clear that the providers don't have a commitment to the platform. In two cases, after just one appointment, the provider left the platform. This has been very disruptive.”
“My first counselor. Told me talk therapy would not help me. I couldn't select a new provider...then u threaten to close my account....
and I am tired of the fight.”
“Considering that I have reported this as MY email address, one I've had for 19 or so years and I was told they weren't going to do anything about it.... I give this program a 0!! Stop sending me your emails!!!”
“I was having a hard time finding psychiatry coverage in NY and Brightside to be a godsend. I have been seen twice and though I missed the personal approach from my prior provider, I was happy to have medication management. I was recently charged by Brightside for just under $200. When I enrolled, I was under the impression my insurance covered all care done via the app. Out of pocket psychiatry is not in my budget at this time especially as I am an insured person. Therefore, I am incredibly let down by Brightside and would not recommend.”
“0 of 5. No it is not working. I have been unable to contact my psychiatrist. The help desk is not returning my chats. This is a terrible way to provide car.e.”
“Seems to be a money grab. They didn't refill meds even though all the check ins were met and everything is going well. Not refilling meds that should not be discontinued suddenly and having a patient run out because they cannot get an appointment for several days due to the provider's schedule is a big negative.”
