“Never ever again…. Placed order on 6th March informed 6-8wk dispatched, certainly not cheap. nothing not even a courteous email apologising for the delay. If I hadn’t of constantly chased them up via chat and email I wouldn’t have received any correspondence back. The chat person was exceptionally rude and unprofessional not great customer services at all.
Anyway 4mths and a day later curtains finally arrived.
Lovely material however the workmanship is diabolical where the width of material has been joined it’s so thick and unsightly, so they will remain open and for show.
No offer of a partial refund, just blamed it all on COVID.
Never ever will I order from BritanniaRose again!!
Please don’t anyone else.”
“We ordered in May 2021, had to chase them up constantly- it’s 8 July and orders are not ready yet despite confirming on email orders were shipped out on 28th June. Smoke and mirrors each time you contact them - no telephone numbers, just one email address.”
“My overall experience has been terrible. We ordered the curtains in March expecting a 2-4 week delivery time as stated. Delivery was delayed again and again. Some delay is understandable at the moment but what was not ok was that the team never pro-actively contacted me, never communicated, it was always on me to chase them for updates, to discover yet another delay. Eventually we received our curtains after about 12 weeks (only because I finally lost patience and said I was going to try and get my money back from my bank for non delivery of goods) and they are "ok". The fabric is nice, they are nicely weighed at the bottom, but the join between the two pieces of fabric in the curtain is thick and clunky. I really would not recommend this company.”
“Ordered curtains in February, constantly chased for delivery. Dates given but then missed, by June when they failed to meet yet another deadline, was offered a refund promised within 10 days. Chased after this time and said there had been an error and it had not been processed! Now saying it will take another 10 days!”
“Disgusted and so angry with this company. Ordered a set of curtains for small bedroom over three months ago. Excuses galore mostly blamed on covid! Paid in full demanded a refund!
Very deceitful and conniving.
DO NOT ORDER FROM THEM PLEASE”
“Definitely one to avoid. Ordered sets of curtains for my lounge in December. Still not received and tracking says only linings been cut(5 months ago) All paid in full!
They made curtains for my dining room last year which took 3 months but did eventually appear and were well made.
Is there anyway to get reimbursed?
Very frustrating.”
“As per the other stories on this site, ordered (and paid in full) in early March two very simple, very small curtains. We have not received then to date nearly 3 months later and are simply told they are being held up every time we enquire. The notice on their website that their phone system is being upgraded is clearly a lie as they have no intention of allowing irate clients (of which there must be hundreds) to actually track them down. It is so upsetting that people like this are allowed to perpetuate their fraudulent and ethically questionable behaviour with no recourse.”
“Appalling service.
I purchased a fabric sample which after several weeks still hadn't materialise. There was no correspondence what so ever during this time so I asked ( out of shear principal) for my refund. To date I still haven't received it!!! Thankfully, I found the fabric with another company and the five sets of curtains I wanted have arrived on time, and beautifully made.”
“Awful. Do not shop here. I bought some curtains in Feb 2021 and there was nothing on their website to say that they wouldn't be delivered soon. It's almost May now and I have chased them 3 times, each time being told they would be delivered next week. I've now requested a refund which they've agreed to, so clearly the curtains were never close to being made. Avoid!!”
“As with other customers I have not received correspondence from BR. I allowed some leeway because of Covid bit it just seems to be an excuse. The track an order system does not even work. Very poor company who I wouldn’t have gone near with a barge pole had I looked at reviews prior to ordering”
“Website says free cushion with every order over £100 but I only received 1 cushion. Also very late costing me loss of business but Britannia refused to help using covid as an excuse even though they eagerly took my money during covid. Despite numerous emails requesting complaints procedure I was unable to establish who was dealing with complaints so I referred it ombudsman and awaiting decision from them.”
“After patiently waiting for 4 months for my curtains . . when they arrived they are too short. I have waited to see if they drop, they haven't!
Customer services tell me that they have a tolerance of 2.5cm, I don't!! I would have liked my curtains to be the length I ordered
They are 1cm short and have been hanging for several weeks now without any change to that fact!
I have spent a lot of money for curtains that look dreadful.”
“Similar story to everyone else. Placed an order to the value of over £1,000 in December 2020 and at 15 April no sign of the curtains. Avoid this firm, do not believe reviews on their own website and trust the reviews here. I have told Britannia Rose that I will take legal action against them if no curtains have arrived by end April and will most certainly follow up my treat.”
“I ordered one simple pair of curtains in January at nearly £900 paid as requested on ordering As I received no confirmation after a couple of weeks I contacted them and was told they would ve delayed due to Covid and they then sent me confirmation . Tracking showed the fabric was already cut at that point ( early February ) I have still ( almost mid April) heard nothing and having only now seen so many similar emails I am naturally concerned. Strangely on their own website all the reviews are glowing ! Will HOPE to eventually receive the curtains and they will be well made .”
“I wish I had seen all of these reviews before I ordered curtains. Absolute joke of a company, with extremely poor customer service and laughable delivery dates.”
“Ordered my curtains £350.00 in early Nov 2020. Despite numerous emails chasing delivery it is now 3rd April 2021.
Still not arrived. Refund refused. Avoid this company. I now have to look at legal pursuit.”
“Ordered a pair of curtains in December and still haven't received them by the 25 March!
Hadn't heard anything so emailed for a delivery date, was told 4th March.. Didn't receive on this date! So have emailed several times since to to be told they will be delivered by the end of the next week at the latest!!! This has gone on for a bout 3 weeks now. Still havent received them!”
“It took 4 months to get delivered. No customer service telling me what's going on.
They have ignored all my emails.
Received it, far to big.
Ignore me still.
Complete waist of time and money.
Stay clear. Plus I put a review on thier website, it never got on the reviews, that's why thier reviews look so good”
“I am only presenting facts here, to keep my review as unbiased as possible.
1) Ordered curtain on 9 Feb. Got confirmation email.
2) Emailed them on 3 Mar as I have not got an update on the delivery date.
3) Received response the same day, given a delivery date of 10 Mar.
4) Still haven't received it on 16 March, so emailed again.
5) Received an updated delivery date of 26 April today, 17 March.
6) Requested full refund.
7) Refund denied. “ We do offer a 48 hour cooling off period after you place your order but once that is gone we can no longer offer refunds”
Judge for yourselves.
Oh yeah another fact for you - only 4-5* reviews on their website. I wonder if they will post this review?”
“Try to avoid them at all costs.
Very bad customer service, 3 - 4 months waiting time (made to measure), bad quality workmanship, and materials (like for like) more expensive comper to other online shops.
Would I recommend Britannia Rose? honestly, I won't recommend them to my worst enemy.
One more think the reviews in Britannia Rose website are fake.”
