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Brite Decking Reviews

4.2 Rating 271 Reviews
79 %
of reviewers recommend Brite Decking
Company Reviews Metrics
4.2
Based on 271 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 80%
Accurate And Undamaged Orders
Greater than 80%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Brite Decking Reviews
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Mr
Verified Buyer
“My customer experience with Brite Decking was outstanding. They provided me with a high-quality product at a fair price and delivered it on time. Rocky was incredible, he guided me from the beginning in selecting the deck colour and supported me throughout the installation process. He also worked with the installer to resolve any issues that came up during the installation. When they realized that some clips were missing from the delivery, they immediately sent them the next day at no extra charge. This was a blessing for us because the installer needed them the next day. They also followed up after the installation to make sure I was happy with the service. I highly recommend Brite Decking to anyone. Thank you Brite and team for your assistance. The Deck has enhanced the appearance of our property.”
Helpful Report
Posted 10 months ago
Mr
Verified Buyer
“Very helpful”
Helpful Report
Posted 10 months ago
Mr
Verified Buyer
“Communication when deciding on the product was excellent as was communication around delivery, costing etc. I am extremely happy with the decking, it looks and feels amazing around my pool.”
Helpful Report
Posted 10 months ago
Mr
Verified Buyer
“Delivery delays and side deals with the contractor without my consent. A bit disappointed.”
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
“Easy to deal with. Quality product. Good price.”
Helpful Report
Posted 11 months ago
Pau
Verified Buyer
“Great product at an affordable price. It has added value to our house by enhancing to our outdoor pergola area. The product is easy to clean , much more practical than my previous pavers. My only complaint is a 5 meter wooden pallet left in my driveway with nails protruding. It was explained to me that it’s the customers expense to have it removed. I would have thought that Brite decking would have taken it and used it for future deliveries”
Helpful Report
Posted 11 months ago
Paul Bryan
Verified Buyer
“I am super hoping we don't have to order more decking than they supplied us as their estimate is far less than mine because it was an absolute maximum stress to get the items delivered to us that had been fully paid for in advance. We were told they could be delivered in 3 days but as I was in no hurry I said just deliver in two weeks is fine but it took 6 weeks and at least 12 calls & me losing my patience to get it delivered in the end. Even when it was delivered the truck driver wouldn’t unload it as he wanted to be paid first which was already done through Brite Deck. I was told at first we hadn’t paid a deposit so the order was even started which was not true, then they had not allocated enough decking to our order so they didn’t have enough, when it got delivered the first time there was no way to get it of the truck on site so they took it back as I she my wife was not capable of lifting the weight of the boards & the truck driver wouldn’t either. Lets hope the product is better than their extremely poor service & I am hoping I don’t have to order anymore & go through this all again. My advice is try elsewhere.”
Helpful Report
Posted 11 months ago
Ross Gray
Verified Buyer
“Excellent service and very good options on products with products to fit clients budgets.”
Helpful Report
Posted 11 months ago
Mr
Verified Buyer
“My only criticism is that the facia's are too narrow and leave a noticable gap”
Helpful Report
Posted 11 months ago
Mr
Verified Buyer
“Decking looks great. Delivery was well organised.”
Helpful Report
Posted 11 months ago
Warren Morley
Verified Buyer
“I was supplied with insufficient fixings for the number of boards I purchased, so I had to buy more from Bunnings. I raised this but didn't receive a response.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
“Good service, response from sales to delivery. Decking is easy to lay and fix. No quality problems.”
Helpful Report
Posted 11 months ago
Mr
Verified Buyer
“Still have not received material”
Helpful Report
Posted 11 months ago
Mr
Verified Buyer
“Not on Christmas day. Thanks”
Helpful Report
Posted 1 year ago
John Gasior
Verified Buyer
“The Staff were very helpful with organising my decking and keeping me informed on the delivery.”
Helpful Report
Posted 1 year ago
Warren Hobbs
Verified Buyer
“We are loving the new decking. Friends are about to build a new deck and after seeing ours have asked us for the what we used”
Helpful Report
Posted 1 year ago
Athina Skagias
Verified Buyer
“Love the product and have referred to family and friends”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Great product easy to work with.”
Helpful Report
Posted 1 year ago
Wayne Wockner
Verified Buyer
“Love the material could need more colours, need to look at the clips for titanium as they don't work when fitting a breaker board”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Terrible service, miscommunication with order, ended up with wrong product and it was very hard to get a refund”
Helpful Report
Posted 1 year ago
Brite Decking is rated 4.2 based on 271 reviews
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