Brite Decking Reviews

Name: Brite Decking
Address: D3/101 Rookwood Road, Yagoona, New South Wales
Rating: 4.14

4.1 Rating 266 Reviews

79 %

of reviewers recommend Brite Decking

Company Reviews

Metrics

4.1

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Brite Decking 5 star review on 29th August 2024

Marica 0423433218 Calleja

Brite Decking 5 star review on 26th August 2024

Anonymous

Brite Decking 5 star review on 8th May 2024

Brite Decking 5 star review on 14th September 2023

Anonymous

Anonymous // 01/01/2019

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“Easy to deal with. Quality product. Good price.”

Helpful Report

Posted 10 months ago

“Great product at an affordable price. It has added value to our house by enhancing to our outdoor pergola area. The product is easy to clean , much more practical than my previous pavers. My only complaint is a 5 meter wooden pallet left in my driveway with nails protruding. It was explained to me that it’s the customers expense to have it removed. I would have thought that Brite decking would have taken it and used it for future deliveries”

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Posted 10 months ago

“I am super hoping we don't have to order more decking than they supplied us as their estimate is far less than mine because it was an absolute maximum stress to get the items delivered to us that had been fully paid for in advance. We were told they could be delivered in 3 days but as I was in no hurry I said just deliver in two weeks is fine but it took 6 weeks and at least 12 calls & me losing my patience to get it delivered in the end. Even when it was delivered the truck driver wouldn’t unload it as he wanted to be paid first which was already done through Brite Deck. I was told at first we hadn’t paid a deposit so the order was even started which was not true, then they had not allocated enough decking to our order so they didn’t have enough, when it got delivered the first time there was no way to get it of the truck on site so they took it back as I she my wife was not capable of lifting the weight of the boards & the truck driver wouldn’t either. Lets hope the product is better than their extremely poor service & I am hoping I don’t have to order anymore & go through this all again. My advice is try elsewhere.”

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Posted 10 months ago

“Excellent service and very good options on products with products to fit clients budgets.”

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Posted 10 months ago

“My only criticism is that the facia's are too narrow and leave a noticable gap”

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Posted 10 months ago

“Decking looks great. Delivery was well organised.”

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Posted 10 months ago

“I was supplied with insufficient fixings for the number of boards I purchased, so I had to buy more from Bunnings. I raised this but didn't receive a response.”

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Posted 10 months ago

“Good service, response from sales to delivery. Decking is easy to lay and fix. No quality problems.”

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Posted 10 months ago

“Still have not received material”

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Posted 10 months ago

“Not on Christmas day. Thanks”

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Posted 10 months ago

“The Staff were very helpful with organising my decking and keeping me informed on the delivery.”

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Posted 11 months ago

“We are loving the new decking. Friends are about to build a new deck and after seeing ours have asked us for the what we used”

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Posted 11 months ago

“Love the product and have referred to family and friends”

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Posted 11 months ago

“Great product easy to work with.”

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Posted 11 months ago

“Love the material could need more colours, need to look at the clips for titanium as they don't work when fitting a breaker board”

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Posted 1 year ago

“Terrible service, miscommunication with order, ended up with wrong product and it was very hard to get a refund”

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Posted 1 year ago

“Shiva very helpful”

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Posted 1 year ago

“This company has the worst customer service I've ever had the misfortune of dealing with. Would not recommend them.”

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Posted 1 year ago

“Prompt efficient service”

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Posted 1 year ago

“Dealing with Steve was easy and he replied quickly to my queries. He sent samples and once I had chosen the product, delivery was timely. Love the new decking.”

Helpful Report

Posted 1 year ago

Brite Decking is rated 4.1 based on 266 reviews