Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

“Terrible company. Overestimate bills then refuse to give money back for months. Must be making millions in interest. Customer service don’t give a monkeys and just fob you off”

Helpful Report

Posted 5 months ago

“You have told me I haven't got a smart meter, you sent an engineer out who told me I have a smart meter, so I rang you to tell you what the engineer confirmed, you told me I don't have a smart meter, you are sending an engineer to fit a smart meter this should be fun ,”

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Posted 5 months ago

“No STARS at all. This company has hounded meter for MONEY THAT I DO NOT OWE THEM. Plus, I spent a few hours each time speaking to their Support people and have resolved the 'issue' - and yet they still come back at me on their website with a completely different result? It is like the right hand has no clue what the left hand is doing. So, no, I definitely would change suppliers if possible to do so. I DO NOT RECCOMMEND BRITISH GAS. STAY AWAY FORM THEM IF POSSIBLE.”

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Posted 5 months ago

“Never answer complaints. No help with supply”

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Posted 5 months ago

“Booked a boiler service 2 weeks ago and arranged for a service on the 2nd August and was emailed a time slot between 8am to 6pm so gave a day's work up and waited in and at 5.55pm was called to say they wouldn't be able to come as the engineer was running late...what a terrible service from a large company will never use them and recommend them.”

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Posted 5 months ago

“Moved into a new property and arranged to have new gas and electricity meters installed. First appointment no one turned up despite me being informed that they would definitely turn up which they did not. On contacting the call centre the next day they said that they cancelled the appointment. They would give me no explanation. Arranged a second appointment. Again they did not turn up despite confirming the appointment 3 times by text and also by letter. On contacting the call centre again I was informed it was cancelled. They would not tell me why. They have now made a third appointment. We shall wait to see if they turn up but I don't hold out much hope. Terrible company to deal with.”

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Posted 5 months ago

“British gas changed me over last November to new system told my 3 monthly variable direct debit always paid could no longer be used as monthly was the only option agreed on payment for 12 months tried to change dd i objected told it would stay same but took increased amount they said they would refund overpayment never happend yesterday following my complaint requested update they said they would email me copy recieved a 72 page email containing other customers names addresses account numbers dob and telephone numbers would not discuss this data breach so reported same to ombudsman new call center is in cape town hopeless”

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Posted 5 months ago

“Waited in for 4 hours on three weeks. No contact. Scandalous behaviour. How can you run a business like this and pay your executives extortionate salaries?????? Totally disgusted by your service.”

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Posted 5 months ago

“I joined BG a year ago on fixed rate I started paying £220 direct debt but after a while was told I was in credit and they lowered my payments to £146 .. Every month I would send in my meter readings but unknown to me my account had been updated and there was a problem with my readings being received.. I rang them and they sent out an engineer and he fitted me a new gas & electric meter saying none of my readings will have gone through because the meters were old and didn’t work anymore .. After his visit I was emailed saying I was over £1700 in debt and my monthly direct debt was going up to £362 OMG This is still ongoing and I’m waiting for an update it’s been a nightmare Ringing them is a waste of time the customer service team are based in South Africa (pleasant and polite enough) but difficult to talk to and you tend to have to repeat every second word to them British Gas surely means British doesn’t it?? Can I just say one young man I spoke to in the end was actually British and was very helpful he didn’t solve my problem but he really did try Apart from this young man everything else was terrible Don’t think I will be using them again”

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Posted 5 months ago

“I thought I was the only one wow !. Tried to ammend my direct debit which is set too high . Unable to do online as you cant lower the ammount. I was put through to customer care and have been waiting 30 minutes . Shocking communuation. Also shocked when I read all these reviews.”

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Posted 5 months ago

“Terrible company. They opened an account in my name for a property I neither own or reside at and never have. They won't remove my name from the account or attempt to find the person actually responsible. You cant contact them except through web chat and the people assisting you are rude and unhelpful. Don't bother signing up because they'll do it for you anyone... and send you bills for thousands of pounds you don't owe only to ruin your credit record and your day.”

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Posted 5 months ago

“If I could give 0 stars, I would, because they deserve it. I switched to a different tariff with them, they sent me a confirmation email but never changed it on their system. But when I showed them I was being charged the new tariff on my smart meter, they NEVER acknowledged the problem at all! This company is absolutely corrupt and made of greedy incompetent people, who have no clue of what they are doing. They made me waste my time and made me become mentally tired by contacting them over phone and email. They don’t know how to work as a team, don’t communicate between them and all they care about is making copy / paste of their very “polite” template emails and only acknowledge what they want, whenever they want, NEVER what you want or when you need it. Incompetence, careless, useless. I am paying £75 exit fee and NEVER recommending or using them again. If you want peace of mind, STAY AWAY from British Gas!”

Helpful Report

Posted 5 months ago

“If I could give 0 stars, I would, because they deserve it. I switched to a different tariff with them, they sent me a confirmation email but never changed it on their system. But when I showed them I was being charged the new tariff on my smart meter, they NEVER acknowledged the problem at all! This company is absolutely corrupt and made of greedy incompetent people, who have no clue of what they are doing. They made me waste my time and made me become mentally tired by contacting them over phone and email. They don’t know how to work as a team, don’t communicate between them and all they care about is making copy / paste of their very “polite” template emails and only acknowledge what they want, whenever they want, NEVER what you want or when you need it. Incompetence, careless, useless. I am paying £75 exit fee and NEVER recommending or using them again. If you want peace of mind, STAY AWAY from British Gas!”

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Posted 5 months ago

“I have been waiting 6 weeks for them to issue my rebate cheque …i,ve foned twice and apparently been sorted twice and now today they say they,ll get in touch next weds 7th Aug to let me know when it will b processed…its for quite a lot of money as they,ve been overcharging me for last 5 yrs …u can bet yr last penny that if i owed then the money they,d of cut my supply off by now…disgraceful…”

Helpful Report

Posted 5 months ago

“British gas is an absolute joke of a company. If you value your sanity and wellbeing, then don't go with these for any energy supply. We tried to switch to another supplier for the electric originally, but British Gas obstructed at every turn. We had to get the ombudsman involved, and it took 3 months to get any sort of solution. Now, we are trying to switch gas supply to another supplier, and we are met with the same problems as last time. The ombudsman is involved again, and British Gas failed to meet its obligations with the deadline of 18th June 24. As of today, 30th July 24, we are still stuck with British Gas for the gas supply despite the remedies of allowing the transfer of gas by the deadline. We have been constantly misled and lied to by numerous so-called advisors who haven't done their jobs properly. There originally was a debt on the meter, which was sorted out ages ago, but British Gas clearly fail to communicate with their departments. We have tried switching to another supplier for the gas supply 7 times now, and each time we were assured or promised on the phone that it wouldn't be blocked. Overall, this company should be ashamed of how they treat their customers, considering the senior management never calls you back and you are left in limbo with no solutions.”

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Posted 5 months ago

“British Gas have moved their contact centre to South Africa. The service has a worse than substandard, it is insulting. Takes 5 minutes to explain what you want and they havnt got a clue! British Gas and their ridiculous leader deserve to be out of business.”

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Posted 5 months ago

“In summary: Faulty gas meter, 3 times failed appointments to repair it. The worst customer support you could possibly imagine, seriously! No email address. A phone system which is like the world's most difficult maze to get to somebody who sounds like they might help (but actually don't). Online chat where they take 5-10 minutes between each message to reply, and then hang up on you. The hang up on you on the phone when they're 'transfering you'. This happened 4 times. I won a case against them via the Energy Ombudsman, but more needs to be done, they need to be investigated, they're a bunch of criminals.”

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Posted 5 months ago

“I’m on prepayment meter I cnt top up or enter manually. My meters are not communicating and my smart monitor is not working. Every time I’m having to ring British Gas then they are adding my credit for me. I had to miss a day of week lastweek becos I was without electric for 4 hours when I was told guaranteed by the advisor I will not go of supply because I was on credit mode. I spoke to an advisor called Leah who was so rude didn’t help at all she didn’t even get my call down. Never would I recommend this company to anyone”

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Posted 5 months ago

“I rang to say I'd bought a property. Bg were the current supplier so I was happy to open an account and keep them. They have been sending me 2 lots of bills. I have rang 5 times and explained there mistake. They agree and promise they will sort it and then they do nothing. They have now threatened bailiffs. What an absolute disgrace. I have contacted the ombudsman who says give it another 2 months.”

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Posted 5 months ago

“British gas is a joke. Still trying to get money from a overpaid account on my late father's bill. This has been going on since January and we are now end of July. Keep getting fobbed off. The readings wrong or computer messed up. Best is it needs manager to sign it off it will be with you in 2 weeks times. This has been a excuse no end of times. Even solicitor can't get them to sort it. We can't move on as a family till this has been sorted. British gas don't care. Another 2 weeks gone and still nothing. Robbers.”

Helpful Report

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

British Gas Reviews