Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

“I thought I was the only one wow !. Tried to ammend my direct debit which is set too high . Unable to do online as you cant lower the ammount. I was put through to customer care and have been waiting 30 minutes . Shocking communuation. Also shocked when I read all these reviews.”

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Posted 6 months ago

“Terrible company. They opened an account in my name for a property I neither own or reside at and never have. They won't remove my name from the account or attempt to find the person actually responsible. You cant contact them except through web chat and the people assisting you are rude and unhelpful. Don't bother signing up because they'll do it for you anyone... and send you bills for thousands of pounds you don't owe only to ruin your credit record and your day.”

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Posted 6 months ago

“If I could give 0 stars, I would, because they deserve it. I switched to a different tariff with them, they sent me a confirmation email but never changed it on their system. But when I showed them I was being charged the new tariff on my smart meter, they NEVER acknowledged the problem at all! This company is absolutely corrupt and made of greedy incompetent people, who have no clue of what they are doing. They made me waste my time and made me become mentally tired by contacting them over phone and email. They don’t know how to work as a team, don’t communicate between them and all they care about is making copy / paste of their very “polite” template emails and only acknowledge what they want, whenever they want, NEVER what you want or when you need it. Incompetence, careless, useless. I am paying £75 exit fee and NEVER recommending or using them again. If you want peace of mind, STAY AWAY from British Gas!”

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Posted 6 months ago

“If I could give 0 stars, I would, because they deserve it. I switched to a different tariff with them, they sent me a confirmation email but never changed it on their system. But when I showed them I was being charged the new tariff on my smart meter, they NEVER acknowledged the problem at all! This company is absolutely corrupt and made of greedy incompetent people, who have no clue of what they are doing. They made me waste my time and made me become mentally tired by contacting them over phone and email. They don’t know how to work as a team, don’t communicate between them and all they care about is making copy / paste of their very “polite” template emails and only acknowledge what they want, whenever they want, NEVER what you want or when you need it. Incompetence, careless, useless. I am paying £75 exit fee and NEVER recommending or using them again. If you want peace of mind, STAY AWAY from British Gas!”

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Posted 6 months ago

“I have been waiting 6 weeks for them to issue my rebate cheque …i,ve foned twice and apparently been sorted twice and now today they say they,ll get in touch next weds 7th Aug to let me know when it will b processed…its for quite a lot of money as they,ve been overcharging me for last 5 yrs …u can bet yr last penny that if i owed then the money they,d of cut my supply off by now…disgraceful…”

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Posted 6 months ago

“British gas is an absolute joke of a company. If you value your sanity and wellbeing, then don't go with these for any energy supply. We tried to switch to another supplier for the electric originally, but British Gas obstructed at every turn. We had to get the ombudsman involved, and it took 3 months to get any sort of solution. Now, we are trying to switch gas supply to another supplier, and we are met with the same problems as last time. The ombudsman is involved again, and British Gas failed to meet its obligations with the deadline of 18th June 24. As of today, 30th July 24, we are still stuck with British Gas for the gas supply despite the remedies of allowing the transfer of gas by the deadline. We have been constantly misled and lied to by numerous so-called advisors who haven't done their jobs properly. There originally was a debt on the meter, which was sorted out ages ago, but British Gas clearly fail to communicate with their departments. We have tried switching to another supplier for the gas supply 7 times now, and each time we were assured or promised on the phone that it wouldn't be blocked. Overall, this company should be ashamed of how they treat their customers, considering the senior management never calls you back and you are left in limbo with no solutions.”

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Posted 6 months ago

“British Gas have moved their contact centre to South Africa. The service has a worse than substandard, it is insulting. Takes 5 minutes to explain what you want and they havnt got a clue! British Gas and their ridiculous leader deserve to be out of business.”

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Posted 6 months ago

“In summary: Faulty gas meter, 3 times failed appointments to repair it. The worst customer support you could possibly imagine, seriously! No email address. A phone system which is like the world's most difficult maze to get to somebody who sounds like they might help (but actually don't). Online chat where they take 5-10 minutes between each message to reply, and then hang up on you. The hang up on you on the phone when they're 'transfering you'. This happened 4 times. I won a case against them via the Energy Ombudsman, but more needs to be done, they need to be investigated, they're a bunch of criminals.”

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Posted 6 months ago

“I’m on prepayment meter I cnt top up or enter manually. My meters are not communicating and my smart monitor is not working. Every time I’m having to ring British Gas then they are adding my credit for me. I had to miss a day of week lastweek becos I was without electric for 4 hours when I was told guaranteed by the advisor I will not go of supply because I was on credit mode. I spoke to an advisor called Leah who was so rude didn’t help at all she didn’t even get my call down. Never would I recommend this company to anyone”

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Posted 6 months ago

“I rang to say I'd bought a property. Bg were the current supplier so I was happy to open an account and keep them. They have been sending me 2 lots of bills. I have rang 5 times and explained there mistake. They agree and promise they will sort it and then they do nothing. They have now threatened bailiffs. What an absolute disgrace. I have contacted the ombudsman who says give it another 2 months.”

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Posted 6 months ago

“British gas is a joke. Still trying to get money from a overpaid account on my late father's bill. This has been going on since January and we are now end of July. Keep getting fobbed off. The readings wrong or computer messed up. Best is it needs manager to sign it off it will be with you in 2 weeks times. This has been a excuse no end of times. Even solicitor can't get them to sort it. We can't move on as a family till this has been sorted. British gas don't care. Another 2 weeks gone and still nothing. Robbers.”

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Posted 6 months ago

“Customer Services dealt with overseas. Bad line, speak too fast, just read set statements, put you on hold, do not care, shame on Foreign Gas - as they should be known!!! I beg you avoid them, it saps your will to live!”

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Posted 6 months ago

“Everything always set aside afternoon to deal with by knowing it will take many calls and never gets resolved, can’t close account can’t change details and why can’t you employ British people to answer calls instead of somebody in South Africa , nothing ever gets sorted”

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Posted 6 months ago

“If I could give one I would absolutely ruthless company. Over charging me I keep getting charged £500 per month for just electricity then the same with gas. There's no escape when you get with this company. I refuse to pay because there's no way I'm using so much money, it's ridiculous. The cost of living is hard enough as it is and then having a scam of a company rob you blind just tops it off really. I haven't been able to pay an accurate bill since February. Due to the payments changing and being overly priced . One moment I owe them a grand one moment I owe them 2 grand and the next 400 . It's all messy. So no I won't pay. I couldn't care less. Take me to court . I dare you, I'll tell them straight. I want to leave this company for good. It's caused me nothing but stress. The worse you could do is a fine and I simply don't care . Because there's no way it costs a grand per month . Do not go with this company leave!!!!!!!!”

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Posted 6 months ago

“After moving to a different supplier, I got my final statement from BG (regular DD payer, my account was in credit so they paid me the credit balance). 5 months later they send me a bill out of nowhere stating that I owe them £1300. BG have a lot of negative publicity following their billing platform change, they're not admitting it and not helping customers. Anyone else getting a whiff of new Post Office scandal?”

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Posted 6 months ago

“I had a letter at the weekend saying we are sorry you are leaving British Gas, but I never actually left. So I don't actually know what is going on. Ringing them up isn't easy because the person I spoke to was very rude and aggressive, and nothing got done. A one star is very generous in my opinion.”

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Posted 7 months ago

“Awful experience with British Gas. Their smart meter was faulty and I couldn't top up. I spent 3 days and countless call to S African call centre, completely useless. Customer service on X and Face Book equally as bad. I'm switching supplier tomorrow!”

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Posted 7 months ago

“No phone number. Hiding behind this fact possibly ??? Impossible to contact. Threatening to take us to court for a period we didn’t occupy. Avoid these people. Chaos by the looks of it.”

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Posted 7 months ago

“Horrible communication!! I have an ongoing case in regards to my account migrating to a new billing system without my consent, which caused my credit score on ClearScore drop by 334 points (showing that I closed my electricity and gas accounts with BG). This happened in November 2023 and yet still they can’t fix this!! I was calling every month to get an update and was promised by numerous people for my credit to go back in a month, promised to be contacted by numerous case managers at least for an update. Just to find out that one of the colleagues filled in the form incorrectly, then some colleagues were trying to fix an issue with me missing the payment which never happened. It’s seems to me there is a bunch of people from abroad who don’t know what they are doing or talking about. Making me waste my time every week now when I call and chase them!!! No one ever contacted me back, EVER! Now I found out that the case is closed without any update or resolution. I literally dont know what to do anymore, this is so frustrating. They talk nice to you on the phone and pretend to care, promising to call back in a week or send an email, but as soon as you hang up the phone, they disappear and you have to waste your time calling them back over and over to at least get some kind of update.”

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Posted 7 months ago

“This energy company is a shame to Great Britain, constantly engaging in illegal actions and cleverly blocking communication with customers. To make a long story short: I have been their customer since 2010, but they have changed in the last 3 years. I rent a studio apartment that only uses electricity. My work involves a lot of travel, meaning I am out of the country for an average of 3-4 weeks every third week. Despite this, they have put me in over £900 debt. I live alone with no family members. This is absolutely disgusting. Basically, within a year, I stay in the property for about 6 months and have to pay 14 times more than I pay for my upholstery workshop where I use heavy machinery.”

Helpful Report

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

British Gas Reviews