British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,037 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,037 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We moved into a new property and after a few days the boiler started playing up. We had British Gas Homecare so called them up and told them that the boiler wasn't working and the my girlfriend who has had heart surgery needs the heating to be on during this cold period. They sent an emergency engineer over that eventually turned up at 1am. he looked at the boiler and said that he had borrowed a van and didn't really have any tools. He then carried on texting on his phone and that was it. The next day (Saturday) another engineer arrived and spent the whole day fixing!?!?! the boiler. lovely guy but the next day the boiler was on the blink again. Called BG and they made another appointment for the following day. They didn't turn up or even call us. I called them and they said we have to reschedule, no sorry or anything. I told them I had someone sick at home so they said they would send an emergency guy over. By 11pm no one had turned up so I called and they told me that there were still three jobs ahead of me and that they would not fix anything only make the boiler safe. Needless to say no one came. I now have another appointment in two days time so let's see what happens. I would not recommend BG to anyone, most of the guys they have working for them have such a heavy workload that they don't have the time to actually fix boilers and most of the time do not have the tools or the parts. Total waste of time and money!!!”

Helpful Report

Posted 7 years ago

“Being with home care. We thought we would get a better service than we did , boiler broke needed a new one this was on 18th December could not fix new one until 15th January they left us 2 little fan heaters for a three bed house in which one broke after 2days after quoting us £3,500 for new boiler shopped around the company we went with in the end came with in less than a week and was quoted less than half British gas was charging. On new years day our electric packed up have home care service with British gas on this to could not come out until the Wednesday so now not only no boiler but no electric to use fans,most appalling device will be cancelling all tie's with BRITISH GAS”

Helpful Report

Posted 7 years ago

“broken boiler and leaking radiator”

Helpful Report

Posted 7 years ago

“My standing charge was billed twice, I am charged for R1, R2 and R3 but they say I am on Single Rate”

Helpful Report

Posted 7 years ago

“Billing was pathetics, I was charged for R1, R2 and R3 and Standing charge twice. Even after calling them for 1 year, no body is able to resolve the issue”

Helpful Report

Posted 7 years ago

“I have paid for the full landlord 400 cover for the last 4 years expecting a reasonably fast response to the need for heating in bad weather but when the boiler stopped working on the 16th December and temperatures of -2 we spent hours trying to get through, the first appointment was a week later but the day before they cancelled and wanted to re-book for the 9th of January! 25days after the first call. I got a private engineer in the following day. Thanks BG.”

Helpful Report

Posted 7 years ago

“Horrible service. I have received letter from British gas for to book annual service. I had called British gas customer service and booked annual service on 3rd Aug. 2017. When engineer starts to the service, British gas engineer has been given over air pressure with pedal pump, then the small cylinder is blasted, I am witnessed for that. After that he hasn’t allowed anyone to watching him. Next day he has replaced with new one. 9th Aug.2017 I have received letter from British gas they are cancelled my home care agreement. Reason is showing, “no longer meets Gas safety or Building Regulations”. Previous Boiler service history was showing, same company (British gas) was serviced on 9th Sept. 2016. Then I was send letter and previous service history to British gas complaint team on 24th October 2017 and asking refund, British gas deducted money from my account £119.00. 9 weeks now, British gas not respond yet. No recommend”

Helpful Report

Posted 7 years ago

“what a joke we were told an engineer will call between 8am and 6 so the wife took the day off no one turned up then told someone will be there between 18.00 and 2200 no one turned up then just been told someone will be here before 23.00 i pay this service as we have 4 children and want peace of mind. I am cancelling this and going with someone else worst customer service i have encountered.”

Helpful Report

Posted 7 years ago

“Missed two appointments. Allocated the wrong sill engineer, we are LPG. Couldn’t find the house, we are on a main road and couldn’t call. The dialogue on web chat was full of blocking tactics, Extraordinary conversation”

Helpful Report

Posted 7 years ago

“Been waiting days for Gas engineer, now been told it could be anytime before 7am tomorrow. Means staying up all night waiting, what a shambles. Not worth paying for emergency cover”

Helpful Report

Posted 7 years ago

“Appalling service an engineer came day one spent a couple of hours and told us we needed a part....having ordered said part came back the following day.....he spent approx another couple of hours only to tell us it was the wrong part. He came by once again the next following day spent another few hours only to tell us that it’s best that the manufactures engineers come out! All this time we are freezing with no heating, hot water for 3 days, on top of that fact I am going into hospital for surgery tomorrow! A Micky mouse outfit....don’t waste your money!!!!!!!!”

Helpful Report

Posted 7 years ago

“Never fixed a thing and engineers often never arrive at pre booked appointments Avoid BG Homecare 4, better off getting work done privately as is st least done when you ask”

Helpful Report

Posted 7 years ago

“i had 6 homecare policies with b.gas i now have 3 2 of those are giving me problems,,, i already cancelled 3 because they truly do not provide a fair service they do not turn up for appts. they refused to fix a boiler blaming sludge leaving at risk tenants with no hot water. tried to charge me £750 for a flush....a new boiler is £650 to buy! 40 mins waiting on the phone each time i call They cut you off the phone if they feel like it making you wait another 40 mins they will put up the price about 25% every year unless you threaten to leave Out of 6 policies 5 have given me numerous reasons to be VERY unhappy with them If you think problems with your single policy are just unlucky.... then think again B.Gas are a rouge company and are getting worse”

Helpful Report

Posted 7 years ago

“Made an appointment to have my boiler serviced months ago. At the last minute British Gas cancelled the appointment offering a pre-winter service in March! I said this was not acceptable. British Gas phoned back on the actual day of the appointment offering me a service between 12 and 6 pm on Saturday afternoon. As I wanted a service and not risk a winter breakdown I accepted. Waited in all Saturday and, of course, nobody came, nobody phoned to say they wouldn't be coming, pathetic customer service by a company that knows it can lose over 800000 customers and simply rip off remaining customers with higher prices. Price caps are long overdue, force this company to improve efficiency and customer service.”

Helpful Report

Posted 7 years ago

“Bulb.co.uk/refer/matthew9… #Bulb SAVE £s They pay your exit fees +£50FREE #environment #GoGreen #greenenergy #renewable #savemoney #money #scottishpower #scottishgas #britishgas #edf #eon #npower #sse #bigsix #noexitfees #climatechange #climate #SSEHydro #green #Switch #SolarPower”

Helpful Report

Posted 7 years ago

“I am living it in the cold I have a Homecare agreement & today Monday heating down probably due to frozen pipes. I was told they cannot come till Thursday & If I got someone else in meantime they would not reimburse,My temperature just now in daytime is 14.5 & likely to drop. I am 73 and live alone.Would you say that is reasonable?”

Helpful Report

Posted 7 years ago

“I am a British gas customer, we were out of country for 45 days, when back smart meter was not working, the bill was doubled & I raised an enquiry. They took more than a month to respond and in the mean time they cancelled my direct debit without instructions. Sent an engineer to my house in my absence without my permission and did some work in smart meters when my husband at home.and he was unaware of the whole issue. And the whole dispute went for few months and in the mean time , never resolved. I told them I will switch the supplier and pay the bill. Before they sent the bill I had to go out of country for an emergency. I told them I will come and pay the bill in full and they said it us fine. I spoke to customer service at least 50 times for this issue. Multiple times they said I can pay the bill once it is resolved. They agreed they cancelled direct debit by mistake in an email. But now they say it was my request. I have an email. I came back from holiday and paid the full bill. Still they reported to credit agency 2 late payments on my account which is affecting my mortgage now. I tried to speak to them, 2 agents said it was not my mistake and they will get it removed in 10 days and I will get a call from British gas. No call till now and I called them this agent is so rude and she says I know BG cancelled DD but why didn't u check your account that money is not going you should have paid it. She is not trying to listen to me instead is blaming me for not paying the bill. Was trying g to explain her paying is not a problem but wanted an answer from BG. BG agents told me I can pay after coming back as the final bill was not settled. They never advised me it will reflect as late payment. As there was an issue here I thought i can pay once the bill is settled. But this lady today is so rude and unacceptable. Now BG information has affected my credit rating. Today I decide not to be BG customer for life and advise my family on the same. I don't mind paying even higher cost to other suppliers bit never BG in life. I was asking the lady how can BG decide things without consulting me about cancelling DD, sending engineer without pernission, writing on my acvount that i requested DD cancellation - she says they can do that as they are in that position. I had nothing to speak after this and I hung up. That means now after I hang up they can write whatever they want and how can we trust them. So never British Gas. BE Careful. This was so much stress for raising a query and switching the supplier. This is only bkackmark on my credit for 9 years if stay I this country. Avoid it in every possible way”

Helpful Report

Posted 7 years ago

“I am a British gas customer, we were out of country for 45 days, when back smart meter was not working, the bill was doubled & I raised an enquiry. They took more than a month to respond and in the mean time they cancelled my direct debit without instructions. Sent an engineer to my house in my absence without my permission and did some work in smart meters when my husband at home.and he was unaware of the whole issue. And the whole dispute went for few months and in the mean time , never resolved. I told them I will switch the supplier and pay the bill. Before they sent the bill I had to go out of country for an emergency. I told them I will come and pay the bill in full and they said it us fine. I spoke to customer service at least 50 times for this issue. Multiple times they said I can pay the bill once it is resolved. They agreed they cancelled direct debit by mistake in an email. But now they say it was my request. I have an email. I came back from holiday and paid the full bill. Still they reported to credit agency 2 late payments on my account which is affecting my mortgage now. I tried to speak to them, 2 agents said it was not my mistake and they will get it removed in 10 days and I will get a call from British gas. No call till now and I called them this agent is so rude and she says I know BG cancelled DD but why didn't u check your account that money is not going you should have paid it. She is not trying to listen to me instead is blaming me for not paying the bill. Was trying g to explain her paying is not a problem but wanted an answer from BG. BG agents told me I can pay after coming back as the final bill was not settled. They never advised me it will reflect as late payment. As there was an issue here I thought i can pay once the bill is settled. But this lady today is so rude and unacceptable. Now BG information has affected my credit rating. Today I decide not to be BG customer for life and advise my family on the same. I don't mind paying even higher cost to other suppliers bit never BG in life. I was asking the lady how can BG decide things without consulting me about cancelling DD, sending engineer without pernission, writing on my acvount that i requested DD cancellation - she says they can do that as they are in that position. I had nothing to speak after this and I hung up. That means now after I hang up they can write whatever they want and how can we trust them. So never British Gas. BE Careful. This is all they could do to me affecting my credit rating and its the only blackmark on my ctedit rating in 9 years of my stay of This country. But I know i am right I advise to be careful with them. This was so much stress for raising a query and switching the supplier.”

Helpful Report

Posted 7 years ago

“Terrible service. Operator put the phone down on us. This is after waiting along time to speak to them and bring transferred to the wrong department by their automated service and by their representatives. Don't use”

Helpful Report

Posted 7 years ago

“Booked my annual boiler service two months ago, day before the service they cancelled, offered me a service in March! What good is that after the winter. Terrible, couldn't care less customer service, I'm left looking for a pre-winter service. Told you can choose a date, time of day, what a joke.”

Helpful Report

Posted 7 years ago

British Gas is rated 1.2 based on 3,037 reviews