British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,021 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer server I have ever dealt with. If you like being transferred around departments for no reason and to untrained incompetent morons then this is the supplier for you.”

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Posted 2 years ago

“Appointment to install gas meter not kept. Rubbish response and impossible to find out what is going on. British Gas hide under automated systems on telephone. Wait times ridiculous”

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Posted 2 years ago

“As per one of the previous reviews I waited in the chat queue only for it to crash and made me rejoin. I paid £40 on Friday 1st April for my Gas top up and this has not registered. If I owed you £40 I can guarantee that there wouldn't be any delays in getting in touch with me would there?”

Helpful Report

Posted 2 years ago

“Awful. Customer support is one of the worst | ever met. The customer support chat is so bad that after a queue of 60 people and finally is you turn most of times the chat restart automatically by itself and you have to start again and again. The web site does not work well. The app is even worse! I am trying to get help since days already. I tried to look in their website to speak to a human behind and do you know what? ERROR! I am trying to send an email to costumer service as well, did get back yet. The worst customer service ever. If I could put 0 stars I would!”

Helpful Report

Posted 2 years ago

“Absolutely rubbish home care service by British Gas I told them my mother is vulnerable , especially with arthritis and she has had no heating or hot water since 31/03/2022. Advisor said someone would show up 03/04/2022between 8am-6pm than got a call from them saying three of their engineers are off sick and they have 40 calls to make someone would show up 6pm-8pm than a call at 10.14 pm no caller ID saying someone would show up at midnight waited and waited and waited only to find a card shuffled halfway in the door saying sorry we missed you at 12.15am. Making an official complaint about the persistent lies and still facing the same issues”

British Gas 1 star review on 4th April 2022

Helpful Report

Posted 2 years ago

“I sent them pictures of gas and electric and moved out which I told them. Months later they sent me more bills. I told them I moved out and they passed it to debt collectors. I got in touch with British Gas who told me it’s rectified and account closed with zero balance. I showed the email to debt collectors and they passed me to another debt collection agency. I got in touch with them who passed me to a 3rd debt collectors agency who then took me to court with added interest! I showed them the email and they left the case open with no answer until expiry to see if I’d get scared and pay up. This company is bad news. They take take take and never meet expectations they set out or help you.”

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Posted 2 years ago

“You’re engineers are brilliant, your office staff don’t care, you don’t care as a company, considering you’re charges you should at the very least have joiners who can box in the pipes that run along the ceiling of the internal wall.most other companies do.You can’t do this ,Not good enough.Don’t ask for payments at the weekend when office staff are not there.Customers are obviously going to pay as they’ve already given you part of the payment.DONOT offer payment online as the customer could be scammed.Ou need to add more services eg joiners for the prices you charge?”

Helpful Report

Posted 2 years ago

“Absolute horror show.App has to be the worst one ever.Unusable. Unable to fully understand some call center staff.”

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Posted 2 years ago

“Useless website as it’s broken and impossible to log into most of the time. You can ring them up to talk to someone but you’re hanging on for ages. I think British Gas is quite possibly the worst company in the uk for customer service.”

Helpful Report

Posted 2 years ago

“Absolutely disgusting, never answer the phone or chat line or e mails , you can never get in touch with them about anything at all”

Helpful Report

Posted 2 years ago

“British Gas lite refuse to change the name to the new tenant despite numerous web chats over the LAST two years They keep breaking their promises.why won’t they change the name I’ve sent them all the details they have asked for.”

Helpful Report

Posted 2 years ago

“terrible service cant understand call staff”

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Posted 2 years ago

“Terrible and liar’s”

Helpful Report

Posted 2 years ago

“Basically my electric and gas company Bristol energy went bust, and I was switched to British gas, and this was in January, and it is now April, and basically while I was with Bristol energy, there was major issues with the company that they use to read the meters , read them wrong 5 times, so Bristol energy put my account on hold, and did a complaint about the meter readings, and booked another one in December,as we are on the priority meter reading list, but asked us to monitor the meter reading person, we did this and yet again he was about to do the same, and my husband said you are doing it wrong, he walked off and to speak to his boss on the phone, and while he was gone , my husband took pictures of the meter readings, and eventually the meter reading person came back and agreed that he was doing it wrong, and he did something then walked off , and later my husband sent the pictures of the readings to Bristol energy, but when British gas called me last week they said that a final bill was done from my previous supplier Bristol energy, but when she told me the meter readings, they was not the ones done in December they were the disputed meter readings that had been causing issues with my Bristol energy bills, so basically Bristol energy administration team have sent the wrong meter readings, and my husband even repeated over the phone to British gas , the meter readings, so the lady who was on the phone, said that they would have to sort it out, and someone will call you on Monday and no one has contacted me yet, and basically they sent me a week later a holding letter, delaying everything again, and the meter readings day has passed not very impressed with this situation, it is not doing my stress levels at all, but no one seems to care”

Helpful Report

Posted 2 years ago

“Called them because they had got my name incorrect on my bill. It took ages to get through and when I finally got through the lady answering me did not seem to know what to do. The background noise during the call sounded like they were having a party, with loud sounds of laughter. I was told I was going to be transferred to another department but ended up being cut off. I was not impressed.”

Helpful Report

Posted 2 years ago

“Only 1 star as can't give lower. App crashes, doesn't save my name or account details, can't send meter reading. All it seems to say when it does open is how good we are. Absolute rubbish.”

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Posted 2 years ago

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Posted 2 years ago

“Can’t log into my account to give a meter reading. Had no problem getting into my Ovo electric account.”

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Posted 2 years ago

“Worst app and website I have ever experienced.”

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Posted 2 years ago

“Foul service they can’t even repair a smart meter for gas or electric and they can’t be bothered to keep customers up to date via telephone, this is meant to be an established professional company. Disappointed.”

Helpful Report

Posted 2 years ago

British Gas is rated 1.2 based on 3,021 reviews