British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,020 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,020 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

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“AT THE START 2 AND 3 MONTHS EVERYTHING OK ..THEY START TO CHARGE A MASSIVE DOUBLE FROM 4 MONTHS I EVEN NOT USE MUCH ELECTRICITY.. .....BECAUSE I HAVE HEATING . FROM OIL.. THIS BRITISH GAS IS A SCAM NOT RECOMEND..”

Helpful Report

Posted 2 months ago

“We've already had problems British Gas. I called customer service several times and they never helped solve the problem, as the problem continued I decided to hang up and the problem only got worse, I asked to speak to a manager and they refused to put me through, my experience with British gas is terrible and I don't recommend it to anyone.”

Helpful Report

Posted 2 months ago

“British Gas are an absolute f*ing joke! They’ve taken all my credit that I’ve topped up, after ringing up 3 times yesterday and twice today (they put the phone down on me twice! The rage is fuelling) they’re now saying they can’t open a dispute until Thursday so I’ll have to wait till then?? I’ve got no gas whatsoever because they’ve taken it all and now I’ve got to wait?!?!? Absolute joke!! I wanna sue! Can I sue? Also to make matters worse, each time I rang up it was the same bloody woman answering me, do they only have one person in the office or something? She wouldn’t put me through to a manager, wouldn’t let me open a complaint, and put the phone down to me twice. This new “transition” British Gas are going through kinda sounds like they’ve let go of basically all of their staff and are now leaving their customers to freeze throughout winter while taking their money”

Helpful Report

Posted 2 months ago

“Engineer refused to show up to booking made 3 weeks prior. Tony lied about arriving to the property and being unable to access and I quickly challenged British Gas on this due to my CCTV proving otherwise. Was still within my appointment time and they point blanc refused to show up for no reason whatsoever, trying to palm me off by rebooking in the future. I wouldn’t rebook as I knew they would try the same nonsense again. Shocking customer service, no apology or any truthful explanation, they simply told me they were prioritising other jobs rather than my pre booked boiler service. Don’t waste your time, they simply do not care about wasting your time or offering any service whatsoever for your money.”

Helpful Report

Posted 2 months ago

“I sued this predatory corporation in small claims court for negligence and breach of duty of care. They refused to communicate with me to resolve a complaint knowing I am ill and vulnerable. Their staff even lied repeatedly. Court found in my favour, I won my claim. Remains to be seen whether they'll pay up or whether I'll have to instruct court bailiffs to visit ceo Mr O Shea to recover the monies owing. British Gas is a festering pustule of malignant ooze”

Helpful Report

Posted 2 months ago

“Back in July my smart meter now that shows how much gas and electric I use stopped connecting with British gas, so I rang them to ask if this could be replaced of if someone could come out to look at it. They said it wasn't connecting at their end and would sort it out within a week. A week passed and it still doesn't work, so I ring again and ask them to send out an engineer. They said no need to they will fix it at their end. Waited another week, still not working, so I ring Again, could I have an engineer please, oh no need to worry it'll be be working by midnight that same day and not to worry, got up in the morning, it's still. It working, I'm getting quite annoyed now. I rung them again, I would like an engineer to come out and see what's going on as there is clearly a problem. Yeh we will send out an engineer for you. You have to wait 3 weeks, 3 weeks go by comes to the day the engineer is supposed to come, no body shows up. I took a full day off work for this, so now I'm down in wages, rang them after the allotted time had passed, we are sorry but the engineer is running late.. ok so I want a while longer, still no one bothers to show up or contact me to to let me know that they aren't coming, rand again the next day, we are very sorry but the engineer cancelled the appointment, why I ask, no reason given. I ask for another appointment, it will be in October, ok. I again take another day off work for them to turn up, no body shows up again. I rung after the allotted time again. The office is closed, so I rang again the following morning, we are very sorry he didn't have the equipment in his van to sort the issue..... Surely is he's coming to fix the issue he should have the correct equipment in his van, oh we are very sorry, now I've lost another day's wages and still my issue is not fixed, this is going on for 4 months, so I've rung again and they are sending out an engineer in December..... What the hell, I am extremely annoyed now, why can no one come out and replace the bloody metre or smart box. 6 months this has been going on for, how hard is it to get anyone to come out and sort this issue, the incompetence is unreal. I've been a customer for 9 years. I have health issues. You state in your adds that you can come out the same or next day so why can this simple little issue not be fixed for going on 6 months. Absolutely disgusting. I'm now looking for another energy supplier.”

Helpful Report

Posted 2 months ago

“This is the worst level of customer service I have received. We moved into an apartment which the former occu pant had called British gas to inform them but they didn't change the account holder. We then called them after 2 months and they gave us an accumulated bill which 2e set a payment plan for. Unfortunately, the incompetent advisor calculated our bill from 24th November 2024 instead of 1st November. We requested they add the bill from the 1st to 24th which was skipped to the existing bill and they didn't. We have called up to 4 times for the same reason but no changes made. Now, we have debt recovery companies threatening us. For something we have called up to 4 times to resolve. What sort of incompetence is this? What level of bad service is this? The last advisor gave us her word, apparently, it meant nothing. How do you train your staff on good customer service? Do you even evaluate your reviews at all? You don't seem to care about ho2 your customers feel.”

Helpful Report

Posted 2 months ago

“Disconnected me as there systems were down and they couldn’t apply credit. I won’t have been the only person affected to my knowledge this has been going on for over 12 hrs.”

Helpful Report

Posted 2 months ago

“I am absolutely appalled with British Gas I have been a customer with them for over 10 years and always paid my bills on time. In February this year they billed me over £1,100 for 7 weeks use of gas and electric baring in mind my bills are never over £300 per month even in the winter months, during these 7 weeks there was clearly a fault with the smart meter but I have been battling this out with them for 6 months now and all they can say is the meter readings are correct, they also changed my tarriff to a better rate in February of which they still haven’t applied to my account and took it upon themselves to put a different tarriff on my account which I never even agreed to. I have since had a recording of this conversation which I requested to prove I was telling the truth and they have still failed to apply the correct rates. So all in all I have been fighting with them for 6 months now to rectify my tarriff and backdate my bills, amend the £1,100 bill for 7 weeks and all they can come back with is an offer of £50 as a gesture of good will. I have even emailed the CEO to inform her of this but just like the staff at British Gas she has not even replied or contacted me. This company is getting away with doing this to probably thousands of customers, it’s absolutely disgusting to say the least. Do not use these as your energy suppliers and avoid at all costs. I now have no choice but to deal with this down the legal route to get it all resolved”

Helpful Report

Posted 2 months ago

“British Gas are COMMITTED to making their customers lives as difficult as possible. Moved into a rented property 3 years ago that was fitted with pay as you go top up meters with British Gas. Landlord will not put proper ones in or switch supplier, so pay as you go with them it is. After a year, British Gas got in touch to say they were moving all prepay customers over to smart meters, with new top cards and codes and everything. They came to the house, took the old meters out, put the smart ones in and gave us some new cards. New cards didn't work. New cards didn't work for WEEKS. The stress involved was horrendous because of course on a prepay meter, when your amount runs out - you're cut off! No gas, no electric, with a 6 year old and a baby in the house! It was awful. Endless engineers coming to the house fitting different meters and different meters and giving new cards and new cards, nothing working. I was locked out of the account held for this address because of course, the previous tenant opened the account for the property. Landlord would not give us any info on the previous tenant so we could get in touch and ask to switch names on the account to mine, he wanted absolutely nothing to do with it. British Gas themselves could see that there was an account held for this address but they also would not give me any details of the name held on the account, or switch it over without the password that the previous tenants had set. Weeks without help or power. Hours and hours and hours sat on the phone to south africa, because surprise surprise - no UK call centre! I lost £80 in failed top up attempts on dud new meters and useless new cards that they promised to reimburse me for and NEVER did. Eventually, they agreed to open a whole new account in my name and start from scratch. Finally, after around 5 weeks, they fitted a meter and cards that actually worked. I was so happy to finally be sorted and finally be free of this problem that I dropped every dispute with them and just got on with my life, topping up free and easily. Two years later and we've just had emails and texts. We're being moved over to a brand spanking new account style, new top up card numbers have been sent and there's a lovely shiny app as well. My heart dropped into my stomach. They've voided my old cards that I fought like a savage to get, so they are now invalid and they've sent new top up card numbers. Guess what.. They don't work. When I say that I CANNOT do this again with them and that I'm in absolute despair over this happening again - I say it from my whole chest with every fibre of my being and every shred of my soul. These changes weren't asked for, aren't wanted, aren't needed and aren't working. I'm absolutely miserable. I despise the company and I'm locked into business with them due to my landlord not giving enough of a stuff to switch suppliers to the address If you have a choice on your provider, unlike myself, I can't suggest enough that you go with literally anybody else.”

Helpful Report

Posted 2 months ago

“For a firm who appear to have global ambitions I think it had better sort out its complaints service and misdirection from it's staff. So you have a strange high bill after a meter change. You complain. You are told that it is British Gas policy to put a hold on the account by staff on the telephone .You get emails saying your account is in arrears, you call BG and are told to ignore them by staff on the telephone. Then six weeks into your complaint still unresolved with not much info on progress, you get an email threatening to turn the account over to a bailiff. You call BG. They tell you there is no hold on the account they do not know why. You pay. Now this is plain malice and misdirection. Make a complaint? Do not trust what staff tell you because by listening you risk a bad credit rating. Good luck if you ask for a SARS..how? Guess it's the good old snail mail. Now, in six weeks I have been to Inda, South Africa, somewhere in Scotland and somewhere in England without leaving my sofa. I have now explained to BG that our contract is broken by their deception and malice and that currently I am on a deemed contract. Can I get figures for gas and electricity per unit on a deemed contract...no...I think they are in breach of certain aspects of the law on the provision of goods and services thus far, as for the financial ombudsman I will put the case forward. So beware.”

Helpful Report

Posted 2 months ago

“British gas is an absolute scam!!they charging as much as they can !its a legal robbery”

Helpful Report

Posted 2 months ago

“Worse call centre ever go out of there way not to help pass you from person to person saying we need to transfer you again and again until you hang up. British gas should be embarrassed.”

Helpful Report

Posted 2 months ago

“They are charging me £60 for something that one of there guys didl they came to check my boiler and he turned my central heating off and never put it back on so when I came to put it on it would not come on so I call them and he told me when he checked it he had turned it off he was here for 5min and now they are charging me £60 that with the home care”

Helpful Report

Posted 2 months ago

“Wanted to transfer energy supply to British Gas (BG) that took forever to process and blamed my previous supplier for blocking the transfer which transpired was a lie. Customer service staff in South Africa are rude and condescending and don’t process your request - you need to call multiple times for an action to be processed. Wouldn’t never recommend or use in my lifetime. Stay away from this atrocious company”

Helpful Report

Posted 3 months ago

“After having to renew my home care agreement and having a engineer come out to fix my boiler issue I received a email on 9 October telling me my home care agreement has been cancelled due to not confirming to current requirements. And they will refund my direct debit payment which I have all ready paid out. This only happened after I had a British gas agent come round and quoted me for a new boiler this was because a engineer advised to do so.I only had my boiler serviced in April and no issue was made known to me”

Helpful Report

Posted 3 months ago

“I have money on my account. No one will answer. A total failure of a company.”

Helpful Report

Posted 3 months ago

“Trying to cancel my late father's account after the house sale. (I'm the executor). 2 hours and 9 minutes on the phone. Hard to hear customer service staff with foreign accents Passed from one dept to another 4 times. Vary poor.”

Helpful Report

Posted 3 months ago

“After leaving British gas because of very poor services, I phoned to enquire about the final bill. 2 days later I received a new email thanking me for becoming a customer, wtf, there was no conversation about becoming a customer. So I stopped this obviously. I raised a complaint asking why they committed fraud by making a contract in my name without my consent or permission, I asked why it happened?, how it happened? and what steps they are taking to make sure this doesn't happen again?. This was 3 months ago. Not a single person has reached out to me to answer any concerns, by text email or phone. I also know they switch an £800 bill to property owners names just just because they contacted them to let them know thier tenant had left. Even though it was explained to them instead of accepting thier mistake after being show evidence they double down telling them they owed this. She has now had to go the ombudsman. British gas should get a negative 10 never mind 1 star. Run, leave this corrupt firm.”

Helpful Report

Posted 3 months ago

“Anyone logging a complaint here, I would suggest you repeat it on Facebook British Gas Incompetence and write to your MP. If enough people do this parliament will order a formal investigation. This is a lot closer than you might think.”

Helpful Report

Posted 3 months ago

British Gas is rated 1.2 based on 3,020 reviews