British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,021 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“British Gas are absolute cons. They took £829 for the last payment which they didn’t send a breakdown off. They took the money already and my mortgage payment wouldn’t have gone if I didn’t look. This company has caused me so much greif, stress and caused me anxiety. My mother is a diabetic and the stress this bill gave her isn’t good for the health. I still don’t know what I paid for and nobody is answering the phone. They don’t even let you submit a complaint online. I am so disgusted and I want a breakdown or refund. Stay well clear. Go with any other provider just not British Gas. I am disgusted and appalled and I’m not going to stop till I get some justice. Please contact me asap and il give my account number I need this looked into asap.”

Helpful Report

Posted 1 year ago

“Absolute joke trying to get a bill sorted. No one ever answers the phone and when you do get through they have no idea what they are doing. Called 4 times now and raised a complaint and still have received the wrong bills......”

Helpful Report

Posted 1 year ago

“They lie to u and never show up , when they do they turn your credit meter in to pre payment to get more money from you and then say it will cost me to change back !!! I can’t take been with them much longer it’s making me ill always trying to get thought to some one who’s English is better spoken as I am hard of hearing I can’t under stand them as they talk to fast , I have made a complaint and guess what ?? I’ve heard nothing !!! Be aware !!”

Helpful Report

Posted 1 year ago

“I have been on live chat for over an hour now. I ask questions and they occasionally respond. Hen I ask why they say they are juggling three conversations. I've also been waiting a year for a smart meter. I am now changing provider enough is enough”

Helpful Report

Posted 1 year ago

“I have just put 40 pound onmy gas on the 19 to be shown im 21 in-depth how is that poss i think britsh gas are just doing as thay wont with our meaters thay are make our live a liveing hell that just take take take the make sure we owe them money bck when will the stop im so angery”

Helpful Report

Posted 1 year ago

“We have just moved property. The supply was already British useless Gas. So far I have had a second name added to the bill 3 times yet each time they call they are not on system. Customer services probably the worst I have ever come across and I have had virgin media. Smart meter hasn’t worked since we moved in. All this grief for a bargain price of over £300 per month. Avoid at all costs”

Helpful Report

Posted 1 year ago

“Annoyed is been gentle, This company has caused me to have a mental breakdown..I was transferred without choice as my company had gone bankrupt.....from that month the stress began..sending me a bill for £800 ,i was Annoyed but paid £530 of it that day as thats the only money i had ....they then sent me another bill £900 . I told them i had payed £530 already (they said i hadn't and that they had refunded it back to me ) bank statements ect later to prove i had payed them ....I argued and said just put me on a pre payment meter as i carnt do with the stress. Meter put in and they said it needed a change as it was faulty , then they have the cheek to put another debt on it of £550 , I had to argued again and take it to the odbusmen this time they said they owed me £350 ..'really' ..then from then it still went on to more stress !!!! ..i couldn't top up the smart metre ...4 months of ringing every Monday for them to say "we have loged your complaint and WILL get someone to call you back " NO ONE EVER CALLS BACK ....Week later i call again ,"We can see you have a complaint issued so we carnt talk to you THEY will call you back" REALLY (that just never happens )......4 months and no one has called back ... and a total of 39 hours of Recorded calls to -date and the issue still hasn't been resolved (they have also held me hostage since December now so i carnt leave the company either due to the machine not givinga reading ) .......Please i beg you DO NOT CHANGE TO THEM as there customer service is horendus ..x”

Helpful Report

Posted 1 year ago

“6 months trying to get help and nothing meter has been messed up more money missing that they say no proof so I can't get it I have proof they won't look at it company a job and stealing from us”

Helpful Report

Posted 1 year ago

“If anyone is with british gas and thinking of having a smart meter fitted please don't do it .Some of you will really regret it.you will make a big mistake,and have a nightmare ahead of you.When the problems start these ignorant scumbag liars that work at british gas will not want to help you.Remember these people are not your friends they just want your money.please take note of want your reading and don't do it.”

Helpful Report

Posted 1 year ago

“This is a fraudulent company. DO NOT GET YOUR ENERGY FROM THIS SCAM ESTABLISHMENT. CUSTOMER CARE = 0%. PROPENSITY TO FRAUDULENTLY HIKE YOUR BILL OR TRANSFER SOMEONE ELSE'S BILL TO YOU = 100%. ENGAGE WITH BRITISH GAS AT YOUR OWN PERIL. APART FROM YOUR HARD EARNED MONEY, YOUR HEALTH MIGHT ALSO BE AT RISK!!!”

Helpful Report

Posted 1 year ago

“Recently moved into a new home and switched my energy with British gas over to the new place. Worst choice ever it had took me over 2 weeks for someone to come out and connect the energy and I still haven’t been able to make contact to get an engineer out to come and switch me over. Had the phone put down on me multiple times, ppl who don’t even speak English and hard to understand answering calls and don’t even no what there doing!!! AVOID AVOID AVOID”

Helpful Report

Posted 1 year ago

“They almost caused my family’s death then tried to blame others,sending wrong engineers,refusing to accept blame wasting time. Do not hire these people!”

Helpful Report

Posted 2 years ago

“Absolute embarrassment of a company. Should not be allowed to use the name 'British'. I hope this does not typify the standard of service bestowed on the British public. Simply wanted to (as a Landlord) inform them that we have had a change of tenant & would like to give them all the details & meter readings. Will not allow you to speak to someone on the phone & keep trying to link you to webpage or want to text you a link to a form. None of these will accept my number (I live in Australia but my property is in Scotland). Keep cutting you off when you don't have an account number or phone number linked to the account (the last tenants switched & set it up). Spent 2 1/2 hours trying to sort this out through the chat consul (which I have copied to send to the Ombudsman). The Directors of this company are to blame as they only care about shareholders. Hopefully it will catch up with this sorry shower & the public will talk with their feet & go elsewhere. Feel it is a bit misleading as I can't give them less than 1 star.”

Helpful Report

Posted 2 years ago

“We pay a monthly fee to include breakdowns and servicing. Book a service on line on 11/12/22, nearest appointment date was 16/1/23 with a time frame between 12:00 - 18:00. My wife re-arranged her day to facilitate the appointment and waited in all afternoon. I arrived home to find that there was a no show, the engineer didn’t even call, which is their supposed policy. I contacted British Gas through the automated service. The response was their engineers were busy on emergencies, and then offered a new appointment date two weeks later. Which we reluctantly accepted. The biggest gripe is …….If you pay for a service……..you expect to get a service, also for the engineer or British Gas not to call is a disgrace. This is the second time something like this has happened. British Gas you ought to be ashamed, Zero points for planned maintenance.”

Helpful Report

Posted 2 years ago

“What went wrong! Charging me £254 for one month just in gas! How can that be justified!? I live alone and my shower and cooker are both electric. Worst supplier going by far I will be changing my supplier. Absolutely had enough of paying your robbing prices!!!!!”

Helpful Report

Posted 2 years ago

“the worst energy company ever!! there sales reps are useless and rude - after waiting 50 minutes on the phone to them. One of there telephone team - after waiting 45 minutes - puts the phone down - when they dont have the right answers. Steer will clear - use OVO or Eon as alternatives.”

Helpful Report

Posted 2 years ago

“Boiler stopped working Saturday morning 14th Jan 23 - stayed in lock out no matter how much I tried to fire the burner. Called Homecare. Engineer booked to come out by 11am the same morning! 5 stars for that. Waited and waited and was updated by sms to say delayed and now likely after 6pm. 7pm he turned up. 4 stars now but still great service. He was also to do its annual service (after 15 months). About 5 minutes later he came out of the boiler room to declare that the heat exchanger was leaking and causing the sensors to trip out. He would try and fix it on a temporary basis but basically needed a new boiler (15 years old) About 15 mins later he re-emerged to say that the water was running down the electrical connections and it couldn't be made to work. He explained the boiler is obsolete and there are no parts available so he would report in to his dept on Monday to get a quote out for a new boiler. On the form left under 'parts ordered today' he had written main heat ex (obsolete) I have read of others complaining that BG were basically telling customers their boilers were obsolete and so I thought I would look up the specific part declared as obsolete. Guess what? 20 minutes research online found a supplier of spare parts and using the supplied parts manual identified the precise model replacement heat exchanger. It's around £360. Under my Homecover BG are supposed to repair my boiler at THEIR cost. Easy to say the boiler is obsolete and avoid doing so. It is going to get interesting as I have ordered the part”

Helpful Report

Posted 2 years ago

“New System is totally hopeless compared to its predecessor. In the midst of an energy crisis I am unable to track my daily energy costs despite reassurances from advisers on numerous occasions that this would soon be available. Sadly BG are now a discredited organisation and will lose many of their loyal clients as soon as it is possible to move elswhere.”

Helpful Report

Posted 2 years ago

“My boiler failed 21 December 2022, logged on to my homecare account and the earliest appointment was January 11th 2023. I know it is Christmas but 21 days for an engineer is appalling, do they expect me and my family to go without heat or hot water for 21 days. Had to get a new boiler from a local plumber, fitted next day. I have three contracts with British Gas with my Family all in the process of being cancelled. Will never again deal with British Gas, beware a contract to repair your boiler with them is worthless”

Helpful Report

Posted 2 years ago

“BG are an absolute disgrace. After transferring from People's Energy (not by choice) they have got my first bill wrong 9 timed. Every time I managed to sort it they would then retract the bill a fee weeks later and issue another bill with no notification. It was only through constant checking that I kept noticing that they had changed it and had to spend hours on the phone each time for them to sort. Finally, managed to sort in August and was promised it wouldn't change which thankfully it didn't. However, I then received a new bill in January and I was over £250 in credit as I was overpaying (which I told them over and over again I was). I decided to leave this in my account and the app said that I could reduced my direct debit slightly which I decided to do. The next day, I check my account again (because I have zero trust in them) and sure enough, they've take another £154 with no explanation (just taken from my account credit) and the app now says I'm not paying enough. I've totally had enough of them. They just feel that they can take whatever money they want with no explanation or contact. Worst company ever - I would never recommend them to anyone. As soon as I get the money back that they have stolen, we will be moving to somewhere else.”

Helpful Report

Posted 2 years ago

British Gas is rated 1.2 based on 3,021 reviews