British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,020 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,020 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For a big company the service you get with these people is abysmal. I aM disabled on dialysis there is no gas in my flat so just electric which was supposedly capped a few years ago. My bills are extortionate at over eighteen thousand pound a year when I am on low benefits. I use my oven once a day. Phoned a woman who I could barely understand and was told they estimate my reading . I have told them I cannot get down my stairs in my flat Nd they have promised me six times to send a meter reader out to read my meter. As usual promises. Very uncaring company. I have lost thirteen kilos in weight in the last year as I can't afford regular food. But they just don't care. Be well aware of this company if you are thinking of transferring. Would please like someone in authority to answer this text or ring me. Don't know how you sleep at night.”

Helpful Report

Posted 7 months ago

“I could not begin to explain the crippling effect this co has had on my life for the last 7 months. Their operatives lack training knowledge of product and customer care which of course all starts from the top.Shame on you CEOs...you really don't understand or care about your customers.My only hope is that one day all of you suffer the same anguish as your customers .the very people who pay your wages.”

Helpful Report

Posted 7 months ago

“This company is absolutely appalling. It took them two years to get my address correct, they are charging me for a larger property than I live in, and despite me asking them more than once, they refuse to correct the spelling of my name. As someone who has longstanding mental health problems, I am horrified by the way they treat their customers.”

Helpful Report

Posted 7 months ago

“I have never dealt with such an awful company. They lie to all the time . I left them and it is 6 months to get the money they over charged me. They left me and my disabled wife with no heating for weeks. I have known loan sharks with a better customer service.”

Helpful Report

Posted 7 months ago

“The worce company on planet, never ever go with them ..long gone the days where they cared for the Costomer , now they are actually frauding people out of money , I curse this company, the way it gave me grief I wish the same upon them horrible horrible people money grabbing @@@@@ please do your self a favour and don’t go with them nothing will make sence they help them self to your money like it’s there fathers money there 😡😡😡😡never ever again”

Helpful Report

Posted 7 months ago

“Zero, but of course I can't leave a zero. I'm not surprised to read so many poor reviews, sort yourselves out. You have the market share for utilities in the UK so improve your all round performance. I lost count of the amount of times I received mis-information from customer services and it seems as though you make it up as you go along. I like the way that you regenerate bills to make account credits disappear. As crooked a company as you'll get.”

Helpful Report

Posted 7 months ago

“BG actively try to avoid raising valid complaints and then don't answer them - before actively also seeking to close them. They tried twice! They've just done this to us indicating a lack of response on our part by a due date.Oops... we have an automated confirmation, they received our reply a day prior. They closed the complaint. Energy Ombudsman here we come. Pity we can't give ZERO stars. Clearly there is a financial incentive for BG to disregard complaints - hiding the truth.”

Helpful Report

Posted 7 months ago

“Literally the worse energy company there is. Even after the ombudsman struggled to work out what on earth they are doing, they pass you from pillar to post with their stupid 'new billing system' 'old billing system' absolute nonsense. 7 final bills, all different when trying to leave. they are literally clueless. I will never use british gas for anything ever again”

Helpful Report

Posted 7 months ago

“I would give 0 if I can, worst service online and over the phone, they don’t explain or don’t know how to explain and just try to make money by lying to customer and get me into the worst situation and charge me excess. Gas got turned off by their phone call to emergency service who came switched off the gas and had to phone them to connect again by paying excess because the staff said if I don’t pay no one will come to connect my gas, if they told me emergency service will not sort my expired alarm out but just switch off the gas I would not have let them come, I could have called my electrician check the alarm and sorted it out in minute and 5 pound, telling me they can came quicker but kept give me later date on confirming when I have no choice as gas turned off. I made complaint while on the phone and just had an e mail saying that they closed my complaint without telling me what is the outcome, then I saw an invoice charging me the excess. Basically they ignored my complaint. Hours on the phone and it was hard to get through by machine talking. Awful.”

Helpful Report

Posted 7 months ago

“terrible company, stay clear!”

Helpful Report

Posted 7 months ago

“I don't even know where to start with the issues I have had with British Gas since 19th April 2024 since getting my keys to my property. I have called the centre 50 times spoken to several people who have transferred me to different departments regarding my gas not showing on my meter or showing on my British Gas app. All I want to do is set up a direct debit and give my meter readings to set my gas up I've had an engineer out to change my meter to smart meter hoping it will help. I've raised several complaints but today is the last straw. I have spoken to someone 9am this morning, I have had to book the day off work as I was told I will get a call back at 6pm today which I advised no as their office will be closed for the advisor to tell me no it is open 24hours it is now 8pm and still no call. I have gone to ring the same number for the voicemail to tell me the office is shut. I am so disappointed in the service I have received from every single colleague in British Gas department. I will be taking this further.”

Helpful Report

Posted 7 months ago

“Phoned up after a letter I received saying I was not topping up enough phoned them only to receive a load of nonsense from somebody who could barely speak English gave up in the end”

Helpful Report

Posted 7 months ago

“Since they are holding my money that I was meant to receive back over the last three months, I went to the madacovi.co website and reported British Gas there. As soon as Madacovi.co contacted British Gas, they apologized and gave me a reimbursement. I would have become stranded if Madacovi hadn't assisted me.”

Helpful Report

Posted 7 months ago

“As previously said if I could give you zero I would ..what a disgraceful scam company ... and the CEO receives a salary of 8 million per annum and can’t see that the company is professionally run ...I must have contacted BG over fifty times , by email, phone and live chat ..been hung up on , gone silent on , transferred repeatedly ..been given the incorrect number ...and ..emailed them every day for 14 days ..all I receive is an email saying someone will get back to me ...never happens! And ...now I get a letter from their lawyers this morning ...phoned immediately ...and still not able to speak with anyone to resolve the issue ...lawyers only want payment ...what a joke ...what a scam !!”

Helpful Report

Posted 7 months ago

“If I could give 0 star then I would, the only thing they excel at is incompetency... Two years in Sept coming & still carnt see online Gas usage. Just received email that they have changed my account settings and told me I would prefer it.... Why carnt they accept customer preference. Finally had enough & off to another provider. Goodbye British Gas & Good Riddance...”

Helpful Report

Posted 7 months ago

“British gas the worst company u have deal with . They call me ,make me switch with them ,told me that I will go with fixed price and any usage does not affect my bill for 12 months, after 3 months of paying 100 pounds in summer time, I ricive the bill with extra 141 pounds. I call them wich was hard to catch them.,nobody knows nothing and many time the phone was hangup , the issues didn't solved, and for end up with them i have to pay the fees and extra payment wich they charged me foolish. Don't do like me,don't listen them liars 😤”

Helpful Report

Posted 7 months ago

“Customer service is very poor . Difficult to speak to anyone . Have been hung up on numerous times . Have spoken for hours and issues still not resolved . Difficult to understand staff and English is not their first language . Dont listen at all . Would advise anyone not to join British gas . Absolute clown outfit .”

Helpful Report

Posted 7 months ago

“As a 92 year old and a heart condition our treatment by British Gas was terrible and everyone I speak to agrees with me”

Helpful Report

Posted 7 months ago

“Absolutely the worst company I havecever dealt with. Disgraceful customer service in South Africa who hang up phones etc”

Helpful Report

Posted 7 months ago

“The absolute worst company I’ve ever had the Mispleasure of dealing with. I’m genuinely convinced the entire company is run by a chimpanzee who’s always drunk and makes decisions based on the results of a Magic 8 Ball. Avoid at all costs”

Helpful Report

Posted 7 months ago

British Gas is rated 1.2 based on 3,020 reviews