British Gas Reviews

1.2 Rating 3,020 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,020 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does British Gas deliver? How long does British Gas take to deliver? Does British Gas deliver on time? How is accuracy and good condition of items delivered by British Gas?

Returns

Customer Service

How can I contact British Gas? How quickly does British Gas resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of British Gas.

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

How do I contact British Gas?

Helpful Report

(15 hours ago)

You can contact British Gas by Telephone, Email and Live Chat.

Helpful Report

(15 hours ago)

70.04%

Industry Average

“ A delightful gas engineer came to do my service . He found problems I was unaware of . He sorted them for me in a caring and efficient manner He was a star jamie cook thankyou ”

- Anne

“ After calling many times and getting no where with overseas customer service no help. ”

- D. Bell

“ Very good service ”

- Anonymous

British Gas Reviews

Customer Service - Good