British Gas Reviews

1.2 Rating 3,020 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,020 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does British Gas deliver? How long does British Gas take to deliver? Does British Gas deliver on time? How is accuracy and good condition of items delivered by British Gas?

Returns

Customer Service

How can I contact British Gas? How quickly does British Gas resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of British Gas.

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

How quickly does British Gas resolve customer queries?

Helpful Report

(15 hours ago)

Greater than 52% of reviewers feedback is British Gas takes over a week to resolve customer queries.

Helpful Report

(15 hours ago)

70.04%

Industry Average

“ Spoke to Helen in Cardiff. What a pleasant. Professional and competent person. An absolute pleasure to deal with her. If all customer service staff were as good they'd never be any complaints. Thank You Helen ”

- Sudan Neville

“ I called in when I was about to renew my Home Service. If as a loyalty customer and they gave me discount. ”

- Olufunke Adekoya

“ I am krishanthi Happawana Withanage Don. I have a great conversation with Ms Sethu who is a customer care assistant about half and hour 😀. Yes absolutely great experience. She sorted out everything that I had to face all problems related to energy since my new arrival to my n home. Great service. 👍 I recommend British Gas without any hesitate. ”

- Happawana Withanage Don Krishanthi

British Gas Reviews

Customer Service - Good